Front Office Services -First Semester (1st Quarter)
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Questions and Answers

Which of the following is a small room with a sofa bed?

  • Room with basic amenities
  • Room for a baby with high sides
  • Room for guest check out
  • Room across the corridor (correct)

    • What is a small bed with high sides used to prevent babies from falling?

  • Room for a baby with high sides (correct)
  • Room with basic amenities
  • Room for guest check out
  • Room across the corridor

    • Which type of room has basic amenities and a relatively small size?

  • Room with basic amenities (correct)
  • Room across the corridor
  • Room for a baby with high sides
  • Room for guest check out

    • What is a bed larger than a queen-sized bed called?

    <p>Room for guest check out</p> Signup and view all the answers

    During which stage of the guest cycle is room assignment done?

    <p>Pre-arrival</p> Signup and view all the answers

    Which type of room is characterized by being relatively small and having basic amenities?

    <p>Standard room</p> Signup and view all the answers

    What is a small bed with high sides used to prevent babies from falling called?

    <p>Crib</p> Signup and view all the answers

    During which stage of the guest cycle is the check-in process done?

    <p>Arrival</p> Signup and view all the answers

    Which stage of the guest cycle involves the check-out process?

    <p>Departure</p> Signup and view all the answers

    Which activity is NOT part of the front office services during the guest cycle?

    <p>Use of concierge services outside the hotel</p> Signup and view all the answers

    Which of the following is NOT a type of room mentioned in the text?

    <p>Adjacent rooms</p> Signup and view all the answers

    Which of the following activities happens at the front of the house?

    <p>Accept reservations</p> Signup and view all the answers

    Which of the following is a guaranteed reservation that issues negotiated contracts between a corporation and a hotel?

    <p>Reservation with financial responsibility for any no show guest</p> Signup and view all the answers

    What is another term for a non-guaranteed reservation where the guests have not secured their room booking by any means?

    <p>Non-guaranteed reservation</p> Signup and view all the answers

    What is a general term that means booking in advance for a room or space for a specified period of time?

    <p>Advance reservation</p> Signup and view all the answers

    What type of inquiry is mostly chosen by guests today for its accessibility, speed, and interactivity?

    <p>Online inquiry</p> Signup and view all the answers

    Which of the following front office activities happens at the back-of-the-house?

    <p>Prepare guest statement</p> Signup and view all the answers

    Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?

    <p>Unsecured reservation</p> Signup and view all the answers

    Which type of inquiry is mostly chosen by guests today for its accessibility, speed, and interactivity?

    <p>Online inquiry</p> Signup and view all the answers

    Which of the following is a direct face-to-face contact between the guest and the receptionist in making a reservation?

    <p>Walk-in reservation</p> Signup and view all the answers

    Which of the following is usually referred to as an advanced way of making a reservation?

    <p>Online reservation</p> Signup and view all the answers

    Which of the following means that there is a link between the hotel and guest in the mode of reservation or inquiry?

    <p>Email reservation</p> Signup and view all the answers

    Which department is responsible for ensuring the comfort of guests in their room during their stay?

    <p>Housekeeping</p> Signup and view all the answers

    What is the term used for a logbook that contains personal information, reservation details, and financial transactions of guests?

    <p>Guest log</p> Signup and view all the answers

    Which department is tasked to carry guest’s luggage, escort guests to their rooms, and do other errand tasks?

    <p>Bell service</p> Signup and view all the answers

    What is the term for a columnar log of room reservations with cells assigned for each day of the year?

    <p>Room availability chart</p> Signup and view all the answers

    What is the term for a guaranteed reservation that issues negotiated contracts between a corporation and a hotel?

    <p>Corporate reservation</p> Signup and view all the answers

    Which department is responsible for providing information about hotel facilities and nearby attractions?

    <p>Sales and marketing department</p> Signup and view all the answers

    What is the term for a computer application or software that manages hotel reservations and other functions?

    <p>Reservation system</p> Signup and view all the answers

    What is the term for a logbook that contains personal information, reservation details, and financial transactions of guests?

    <p>Reservation log</p> Signup and view all the answers

    Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?

    <p>Inquiry</p> Signup and view all the answers

    What is a small bed with high sides used to prevent babies from falling called?

    <p>Crib</p> Signup and view all the answers

    Which of the following is a direct face-to-face contact between the guest and the receptionist in making a reservation?

    <p>Walk-in reservation</p> Signup and view all the answers

    Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests' room accommodations?

    <p>Front Office Department</p> Signup and view all the answers

    What is the role of the front office in interdepartmental communication?

    <p>To serve as a clearing house for communication activities</p> Signup and view all the answers

    What is the main responsibility of the front desk officer when it comes to communication with guests?

    <p>To direct communication between departments</p> Signup and view all the answers

    How does the front office ensure interdepartmental communication?

    <p>By acting as the face and voice of the hospitality organization</p> Signup and view all the answers

    What is the function of the front office in interdepartmental communication?

    <p>To ensure constant flow of information within the workplace</p> Signup and view all the answers

    Which department is responsible for the food and beverage and other related concerns to its guests?

    <p>Food &amp; Beverage Department</p> Signup and view all the answers

    What is the term used for a logbook that contains personal information, reservation details, and financial transactions of guests?

    <p>Front Office Logbook</p> Signup and view all the answers

    What is the main responsibility of the front desk officer when it comes to communication with guests?

    <p>To handle guest complaints</p> Signup and view all the answers

    Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests?

    <p>Front Office Department</p> Signup and view all the answers

    What is the role of the front office in interdepartmental communication?

    <p>To serve as a clearing house for communication activities</p> Signup and view all the answers

    What is the purpose of having three copies of the amenity voucher prepared by the front desk office?

    <p>To distribute to different departments</p> Signup and view all the answers

    Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests?

    <p>Front Office</p> Signup and view all the answers

    Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?

    <p>Provisional Reservation</p> Signup and view all the answers

    What is the main responsibility of the front desk officer when it comes to communication with guests?

    <p>Handling check-in and check-out procedures</p> Signup and view all the answers

    During which stage of the guest cycle is the check-in process done?

    <p>Arrival</p> Signup and view all the answers

    What is a general term that means booking in advance for a room or space for a specified period of time?

    <p>Reservation</p> Signup and view all the answers

    Which of the following is a method of payment accepted by the front office for guest checkout?

    <p>Cash Payment</p> Signup and view all the answers

    What is the purpose of the express checkout form?

    <p>To transfer the guest's outstanding balance to the credit card voucher</p> Signup and view all the answers

    What is the role of the self-checkout machine terminal connected to the front office computer system?

    <p>To allow guests to process their account using a credit card</p> Signup and view all the answers

    Which of the following is NOT a step in the guest checkout process?

    <p>Updating room and status information for housekeeping</p> Signup and view all the answers

    What is the purpose of the express checkout form?

    <p>To give authority to the front office to transfer the guest's outstanding balance</p> Signup and view all the answers

    Which of the following is a method of payment accepted during the guest checkout process?

    <p>All of the above</p> Signup and view all the answers

    Which of the following reports provides a list of special requests made by guests upon booking and during their stay?

    <p>Special Requests Report</p> Signup and view all the answers

    What does the term 'Credit Limit' refer to?

    <p>The highest amount of money that a financial company can lend to a guest</p> Signup and view all the answers

    What is the purpose of the Wake-up Call Report?

    <p>To list the wake-up calls and requests made by guests during the day</p> Signup and view all the answers

    What is the Guest Cycle?

    <p>The series of activities that every guest must go through from check-in to check-out</p> Signup and view all the answers

    What is the purpose of the Room Maintenance Report?

    <p>To provide a list of rooms with facilities that need to be fixed</p> Signup and view all the answers

    Which report provides a list of guests expected to check out for a particular time?

    <p>Departure Report</p> Signup and view all the answers

    What is the purpose of the Room Maintenance Report?

    <p>To list rooms with facilities that need to be fixed</p> Signup and view all the answers

    What does the High Balance Guest Report provide?

    <p>List of guests with exceeding credit limit</p> Signup and view all the answers

    Which report provides a list of rooms with facilities that need to be fixed?

    <p>Room Status Report</p> Signup and view all the answers

    What is the purpose of the Wake-up Call Report?

    <p>To list wake-up calls and requests made for the guests during the day</p> Signup and view all the answers

    What is the purpose of the High Balance Guest Report?

    <p>To provide a list of guests with exceeding credit limit</p> Signup and view all the answers

    Study Notes

    Room Types

    • A small room with a sofa bed is called a studio.
    • A small bed with high sides used to prevent babies from falling is called a cot.
    • A room with basic amenities and a relatively small size is called an economy room.
    • A bed larger than a queen-sized bed is called a king-sized bed.

    Guest Cycle

    • Room assignment is done during the pre-arrival stage.
    • Check-in process occurs during the arrival stage.
    • Check-out process occurs during the departure stage.

    Front Office Services

    • Front office services include room assignment and check-in process during the arrival stage.
    • Activities that happen at the front of the house include check-in, room assignment, and inquiry handling.
    • Activities that happen at the back-of-the-house include room preparation and maintenance.

    Reservations

    • A guaranteed reservation issues negotiated contracts between a corporation and a hotel.
    • A non-guaranteed reservation where guests have not secured their room booking by any means is called a provisional reservation or an inquiry.
    • Booking in advance for a room or space for a specified period of time is called a reservation.
    • Online inquiry is a popular method of making a reservation due to its accessibility, speed, and interactivity.

    Departments

    • The front office department is responsible for ensuring the comfort of guests during their stay.
    • The concierge department is responsible for carrying guests' luggage, escorting guests to their rooms, and doing other errand tasks.
    • The housekeeping department is responsible for providing clean and comfortable rooms for guests.
    • The food and beverage department is responsible for providing food and beverages to guests.

    Reports

    • The guest register is a logbook that contains personal information, reservation details, and financial transactions of guests.
    • The room rack is a columnar log of room reservations with cells assigned for each day of the year.
    • The express checkout form is used for guests who want to check out quickly.
    • The Wake-up Call Report is used to remind guests of their wake-up calls.
    • The Guest Cycle is the process of guest arrival, stay, and departure.
    • The Room Maintenance Report provides a list of rooms that need maintenance or repair.

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    Test your knowledge on hotel facilities and guest room amenities with this quiz. Learn about different meal plans like Modified American Plan (MAP) and Bed and Breakfast Plan (BB), as well as other services offered by hotels. Explore banquet and event spaces, front office services, and more.

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