66 Questions
Which of the following is a small room with a sofa bed?
Room across the corridor
What is a small bed with high sides used to prevent babies from falling?
Room for a baby with high sides
Which type of room has basic amenities and a relatively small size?
Room with basic amenities
What is a bed larger than a queen-sized bed called?
Room for guest check out
During which stage of the guest cycle is room assignment done?
Pre-arrival
Which type of room is characterized by being relatively small and having basic amenities?
Standard room
What is a small bed with high sides used to prevent babies from falling called?
Crib
During which stage of the guest cycle is the check-in process done?
Arrival
Which stage of the guest cycle involves the check-out process?
Departure
Which activity is NOT part of the front office services during the guest cycle?
Use of concierge services outside the hotel
Which of the following is NOT a type of room mentioned in the text?
Adjacent rooms
Which of the following activities happens at the front of the house?
Accept reservations
Which of the following is a guaranteed reservation that issues negotiated contracts between a corporation and a hotel?
Reservation with financial responsibility for any no show guest
What is another term for a non-guaranteed reservation where the guests have not secured their room booking by any means?
Non-guaranteed reservation
What is a general term that means booking in advance for a room or space for a specified period of time?
Advance reservation
What type of inquiry is mostly chosen by guests today for its accessibility, speed, and interactivity?
Online inquiry
Which of the following front office activities happens at the back-of-the-house?
Prepare guest statement
Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?
Unsecured reservation
Which type of inquiry is mostly chosen by guests today for its accessibility, speed, and interactivity?
Online inquiry
Which of the following is a direct face-to-face contact between the guest and the receptionist in making a reservation?
Walk-in reservation
Which of the following is usually referred to as an advanced way of making a reservation?
Online reservation
Which of the following means that there is a link between the hotel and guest in the mode of reservation or inquiry?
Email reservation
Which department is responsible for ensuring the comfort of guests in their room during their stay?
Housekeeping
What is the term used for a logbook that contains personal information, reservation details, and financial transactions of guests?
Guest log
Which department is tasked to carry guest’s luggage, escort guests to their rooms, and do other errand tasks?
Bell service
What is the term for a columnar log of room reservations with cells assigned for each day of the year?
Room availability chart
What is the term for a guaranteed reservation that issues negotiated contracts between a corporation and a hotel?
Corporate reservation
Which department is responsible for providing information about hotel facilities and nearby attractions?
Sales and marketing department
What is the term for a computer application or software that manages hotel reservations and other functions?
Reservation system
What is the term for a logbook that contains personal information, reservation details, and financial transactions of guests?
Reservation log
Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?
Inquiry
What is a small bed with high sides used to prevent babies from falling called?
Crib
Which of the following is a direct face-to-face contact between the guest and the receptionist in making a reservation?
Walk-in reservation
Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests' room accommodations?
Front Office Department
What is the role of the front office in interdepartmental communication?
To serve as a clearing house for communication activities
What is the main responsibility of the front desk officer when it comes to communication with guests?
To direct communication between departments
How does the front office ensure interdepartmental communication?
By acting as the face and voice of the hospitality organization
What is the function of the front office in interdepartmental communication?
To ensure constant flow of information within the workplace
Which department is responsible for the food and beverage and other related concerns to its guests?
Food & Beverage Department
What is the term used for a logbook that contains personal information, reservation details, and financial transactions of guests?
Front Office Logbook
What is the main responsibility of the front desk officer when it comes to communication with guests?
To handle guest complaints
Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests?
Front Office Department
What is the role of the front office in interdepartmental communication?
To serve as a clearing house for communication activities
What is the purpose of having three copies of the amenity voucher prepared by the front desk office?
To distribute to different departments
Which department is responsible for coordinating with the housekeeping department to provide special care for VIP guests?
Front Office
Which of the following is a term used for a non-guaranteed reservation where the guests have not secured their room booking by any means?
Provisional Reservation
What is the main responsibility of the front desk officer when it comes to communication with guests?
Handling check-in and check-out procedures
During which stage of the guest cycle is the check-in process done?
Arrival
What is a general term that means booking in advance for a room or space for a specified period of time?
Reservation
Which of the following is a method of payment accepted by the front office for guest checkout?
Cash Payment
What is the purpose of the express checkout form?
To transfer the guest's outstanding balance to the credit card voucher
What is the role of the self-checkout machine terminal connected to the front office computer system?
To allow guests to process their account using a credit card
Which of the following is NOT a step in the guest checkout process?
Updating room and status information for housekeeping
What is the purpose of the express checkout form?
To give authority to the front office to transfer the guest's outstanding balance
Which of the following is a method of payment accepted during the guest checkout process?
All of the above
Which of the following reports provides a list of special requests made by guests upon booking and during their stay?
Special Requests Report
What does the term 'Credit Limit' refer to?
The highest amount of money that a financial company can lend to a guest
What is the purpose of the Wake-up Call Report?
To list the wake-up calls and requests made by guests during the day
What is the Guest Cycle?
The series of activities that every guest must go through from check-in to check-out
What is the purpose of the Room Maintenance Report?
To provide a list of rooms with facilities that need to be fixed
Which report provides a list of guests expected to check out for a particular time?
Departure Report
What is the purpose of the Room Maintenance Report?
To list rooms with facilities that need to be fixed
What does the High Balance Guest Report provide?
List of guests with exceeding credit limit
Which report provides a list of rooms with facilities that need to be fixed?
Room Status Report
What is the purpose of the Wake-up Call Report?
To list wake-up calls and requests made for the guests during the day
What is the purpose of the High Balance Guest Report?
To provide a list of guests with exceeding credit limit
Study Notes
Room Types
- A small room with a sofa bed is called a studio.
- A small bed with high sides used to prevent babies from falling is called a cot.
- A room with basic amenities and a relatively small size is called an economy room.
- A bed larger than a queen-sized bed is called a king-sized bed.
Guest Cycle
- Room assignment is done during the pre-arrival stage.
- Check-in process occurs during the arrival stage.
- Check-out process occurs during the departure stage.
Front Office Services
- Front office services include room assignment and check-in process during the arrival stage.
- Activities that happen at the front of the house include check-in, room assignment, and inquiry handling.
- Activities that happen at the back-of-the-house include room preparation and maintenance.
Reservations
- A guaranteed reservation issues negotiated contracts between a corporation and a hotel.
- A non-guaranteed reservation where guests have not secured their room booking by any means is called a provisional reservation or an inquiry.
- Booking in advance for a room or space for a specified period of time is called a reservation.
- Online inquiry is a popular method of making a reservation due to its accessibility, speed, and interactivity.
Departments
- The front office department is responsible for ensuring the comfort of guests during their stay.
- The concierge department is responsible for carrying guests' luggage, escorting guests to their rooms, and doing other errand tasks.
- The housekeeping department is responsible for providing clean and comfortable rooms for guests.
- The food and beverage department is responsible for providing food and beverages to guests.
Reports
- The guest register is a logbook that contains personal information, reservation details, and financial transactions of guests.
- The room rack is a columnar log of room reservations with cells assigned for each day of the year.
- The express checkout form is used for guests who want to check out quickly.
- The Wake-up Call Report is used to remind guests of their wake-up calls.
- The Guest Cycle is the process of guest arrival, stay, and departure.
- The Room Maintenance Report provides a list of rooms that need maintenance or repair.
Test your knowledge on hotel facilities and guest room amenities with this quiz. Learn about different meal plans like Modified American Plan (MAP) and Bed and Breakfast Plan (BB), as well as other services offered by hotels. Explore banquet and event spaces, front office services, and more.
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