12 Questions
What is emphasized as extremely important in order to avoid burning out chat agents?
Emotional Intelligence
What does a best interest advisor focus on?
Delivering the best possible results
What is the consequence mentioned if clear rules are not set at the beginning of a collaboration?
Challenges running through the whole project
How does the text suggest addressing issues without conflict?
Confronting the problem directly
In the context provided, what is an example of addressing a problem constructively?
Seeking solutions collaboratively
What approach is discouraged in the text when it comes to providing feedback or addressing issues?
Criticizing without offering solutions
What is the main emphasis in providing feedback to chat agents?
Pointing out both good and bad aspects with explanations and motivation
What is a key motivational factor for chat agents?
Achieving personal goals and boosting commission
What approach is recommended when a chat agent repeatedly makes the same mistake?
Provide intensive support to break the old pattern and encourage a new one
How should feedback be structured to encourage action from chat agents?
Point out both good and bad aspects along with reasons and motivation
What is the consequence of wanting success more than the employee, according to the text?
Pulling the employee through the project without engagement
How can chat agents be held accountable for their actions?
Give specific tasks and request evidence of implementation for serious situations
Test your knowledge on how Relationship Management and Emotional Intelligence can help chat agents avoid burnout and perform better. Learn about being a Best Interest Advisor for chat agents and understanding their needs and motivations.
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