5 Questions
Which of the following actions should the Supervisor take if the status of a pending purchase has changed to 'Successful' in My Tickets?
Change the status to 'Refunded' by actioning Request Refund
When are refunds processed by Travelzoo's Finance Team?
Thursdays for UK, FR, and ES
How long after the refund is processed should members expect to see the refund in their account?
7-10 working days
What should the Supervisor do once the date on the spreadsheet has passed and the refund sheet has been sent to Travelzoo?
Delete the tab from the spreadsheet
What refund method should be selected when actioning a manual refund?
Manual Refund
Quiz: Mastering Manual Refunds and Spreadsheet Management for Bank Details
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