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Questions and Answers
Which of the following actions should the Supervisor take if the status of a pending purchase has changed to 'Successful' in My Tickets?
Which of the following actions should the Supervisor take if the status of a pending purchase has changed to 'Successful' in My Tickets?
- Verify all transactions in the file have been marked as refunded
- Delete the tab from the spreadsheet
- Remove the refund from the spreadsheet
- Change the status to 'Refunded' by actioning Request Refund (correct)
When are refunds processed by Travelzoo's Finance Team?
When are refunds processed by Travelzoo's Finance Team?
- Mondays for all countries
- Every day of the week
- Fridays for DE
- Thursdays for UK, FR, and ES (correct)
How long after the refund is processed should members expect to see the refund in their account?
How long after the refund is processed should members expect to see the refund in their account?
- 3-5 working days
- 7-10 working days (correct)
- 5-7 working days
- 1-3 working days
What should the Supervisor do once the date on the spreadsheet has passed and the refund sheet has been sent to Travelzoo?
What should the Supervisor do once the date on the spreadsheet has passed and the refund sheet has been sent to Travelzoo?
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What refund method should be selected when actioning a manual refund?
What refund method should be selected when actioning a manual refund?
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