Refund Eligibility Quiz

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Which of the following circumstances qualifies a member for an automatic refund?

Having a friend with cancer who cannot travel (correct)

Canceling the reservation before the scheduled check-in

Getting sick and not being able to use the voucher

Requesting a refund during the stay

What should you do if a member says they are sick and cannot use their voucher?

Offer a refund without further investigation

Review the refund policy and expiration date

Escalate the issue to a supervisor (correct)

Ask the member for more information

When should you ask the merchant to refund unused nights during a member's stay?

When the member requests a refund during the stay (correct)

When the member is inside of the penalty period

When the member cancels the reservation before check-in

When the member is outside of the penalty period

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

Process a partial manual refund for the unused nights Signup and view all the answers

When should you escalate an issue to a supervisor?

When the reason provided by the member is unclear Signup and view all the answers

Which of the following situations would make a member eligible for a refund under the medical exception?

The member has just undergone surgery due to a car accident Signup and view all the answers

What is a validating factor for a member to be eligible for a refund under the medical exception?

The member has a family member with a disease or condition Signup and view all the answers

Which of the following keywords would trigger an automatic refund under the medical exception?

All of the above Signup and view all the answers

In which of the following situations would a member not qualify for a refund under the medical exception?

The member has contracted mono and is on bed rest for three weeks Signup and view all the answers

What is the summary of the Frontline policy regarding refunds under the medical exception?

Members are eligible for a refund if they are the primary caretaker of someone with a disease or condition Signup and view all the answers

Which of the following circumstances would NOT qualify a member for an automatic refund under the medical exception?

The member's reservation was cancelled before check-in. Signup and view all the answers

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

Process a partial manual refund for the unused nights. Signup and view all the answers

When should you ask the merchant to refund unused nights during a member's stay?

If the member is outside of penalty. Signup and view all the answers

What is a validating factor for a member to be eligible for a refund under the medical exception?

Contact occurs before scheduled check-in or during the stay. Signup and view all the answers

When should you escalate an issue to a supervisor?

If you are unsure whether the stated reason qualifies the member for an exception. Signup and view all the answers

Which of the following situations would make a member eligible for a refund under the medical exception?

The member's friend has cancer and will be in chemo for months. Signup and view all the answers

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

Process a partial manual refund for the unused nights. Signup and view all the answers

When should you ask the merchant to refund unused nights during a member's stay?

If the member is inside of the penalty. Signup and view all the answers

What is a validating factor for a member to be eligible for a refund under the medical exception?

The member contacted before the scheduled check-in or during the stay. Signup and view all the answers

When should you escalate an issue to a supervisor?

If you are unsure whether the stated reason qualifies the member for an exception. Signup and view all the answers

Refund Eligibility Quiz

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Questions and Answers

Which of the following circumstances qualifies a member for an automatic refund?

What should you do if a member says they are sick and cannot use their voucher?

When should you ask the merchant to refund unused nights during a member's stay?

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

When should you escalate an issue to a supervisor?

Which of the following situations would make a member eligible for a refund under the medical exception?

What is a validating factor for a member to be eligible for a refund under the medical exception?

Which of the following keywords would trigger an automatic refund under the medical exception?

In which of the following situations would a member not qualify for a refund under the medical exception?

What is the summary of the Frontline policy regarding refunds under the medical exception?

Which of the following circumstances would NOT qualify a member for an automatic refund under the medical exception?

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

When should you ask the merchant to refund unused nights during a member's stay?

What is a validating factor for a member to be eligible for a refund under the medical exception?

When should you escalate an issue to a supervisor?

Which of the following situations would make a member eligible for a refund under the medical exception?

What should you do if a member cancels their reservation before check-in and is inside the penalty period?

When should you ask the merchant to refund unused nights during a member's stay?

What is a validating factor for a member to be eligible for a refund under the medical exception?

When should you escalate an issue to a supervisor?

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