20 Questions
Which of the following circumstances qualifies a member for an automatic refund?
Having a friend with cancer who cannot travel
What should you do if a member says they are sick and cannot use their voucher?
Escalate the issue to a supervisor
When should you ask the merchant to refund unused nights during a member's stay?
When the member requests a refund during the stay
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
Process a partial manual refund for the unused nights
When should you escalate an issue to a supervisor?
When the reason provided by the member is unclear
Which of the following situations would make a member eligible for a refund under the medical exception?
The member has just undergone surgery due to a car accident
What is a validating factor for a member to be eligible for a refund under the medical exception?
The member has a family member with a disease or condition
Which of the following keywords would trigger an automatic refund under the medical exception?
All of the above
In which of the following situations would a member not qualify for a refund under the medical exception?
The member has contracted mono and is on bed rest for three weeks
What is the summary of the Frontline policy regarding refunds under the medical exception?
Members are eligible for a refund if they are the primary caretaker of someone with a disease or condition
Which of the following circumstances would NOT qualify a member for an automatic refund under the medical exception?
The member's reservation was cancelled before check-in.
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
Process a partial manual refund for the unused nights.
When should you ask the merchant to refund unused nights during a member's stay?
If the member is outside of penalty.
What is a validating factor for a member to be eligible for a refund under the medical exception?
Contact occurs before scheduled check-in or during the stay.
When should you escalate an issue to a supervisor?
If you are unsure whether the stated reason qualifies the member for an exception.
Which of the following situations would make a member eligible for a refund under the medical exception?
The member's friend has cancer and will be in chemo for months.
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
Process a partial manual refund for the unused nights.
When should you ask the merchant to refund unused nights during a member's stay?
If the member is inside of the penalty.
What is a validating factor for a member to be eligible for a refund under the medical exception?
The member contacted before the scheduled check-in or during the stay.
When should you escalate an issue to a supervisor?
If you are unsure whether the stated reason qualifies the member for an exception.
Refund Exception: Medical/Death/Pregnancy Issue - Quiz on Eligibility for Refunds in Case of Medical Emergencies, Illness, and Pregnancy Difficulties
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
