Podcast
Questions and Answers
Which of the following circumstances qualifies a member for an automatic refund?
Which of the following circumstances qualifies a member for an automatic refund?
- Having a friend with cancer who cannot travel (correct)
- Canceling the reservation before the scheduled check-in
- Getting sick and not being able to use the voucher
- Requesting a refund during the stay
What should you do if a member says they are sick and cannot use their voucher?
What should you do if a member says they are sick and cannot use their voucher?
- Offer a refund without further investigation
- Review the refund policy and expiration date
- Escalate the issue to a supervisor (correct)
- Ask the member for more information
When should you ask the merchant to refund unused nights during a member's stay?
When should you ask the merchant to refund unused nights during a member's stay?
- When the member requests a refund during the stay (correct)
- When the member is inside of the penalty period
- When the member cancels the reservation before check-in
- When the member is outside of the penalty period
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
When should you escalate an issue to a supervisor?
When should you escalate an issue to a supervisor?
Which of the following situations would make a member eligible for a refund under the medical exception?
Which of the following situations would make a member eligible for a refund under the medical exception?
What is a validating factor for a member to be eligible for a refund under the medical exception?
What is a validating factor for a member to be eligible for a refund under the medical exception?
Which of the following keywords would trigger an automatic refund under the medical exception?
Which of the following keywords would trigger an automatic refund under the medical exception?
In which of the following situations would a member not qualify for a refund under the medical exception?
In which of the following situations would a member not qualify for a refund under the medical exception?
What is the summary of the Frontline policy regarding refunds under the medical exception?
What is the summary of the Frontline policy regarding refunds under the medical exception?
Which of the following circumstances would NOT qualify a member for an automatic refund under the medical exception?
Which of the following circumstances would NOT qualify a member for an automatic refund under the medical exception?
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
When should you ask the merchant to refund unused nights during a member's stay?
When should you ask the merchant to refund unused nights during a member's stay?
What is a validating factor for a member to be eligible for a refund under the medical exception?
What is a validating factor for a member to be eligible for a refund under the medical exception?
When should you escalate an issue to a supervisor?
When should you escalate an issue to a supervisor?
Which of the following situations would make a member eligible for a refund under the medical exception?
Which of the following situations would make a member eligible for a refund under the medical exception?
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
What should you do if a member cancels their reservation before check-in and is inside the penalty period?
When should you ask the merchant to refund unused nights during a member's stay?
When should you ask the merchant to refund unused nights during a member's stay?
What is a validating factor for a member to be eligible for a refund under the medical exception?
What is a validating factor for a member to be eligible for a refund under the medical exception?
When should you escalate an issue to a supervisor?
When should you escalate an issue to a supervisor?
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