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Refund Eligibility Quiz

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Questions and Answers

Which circumstance would qualify a member for an automatic refund?

Getting sick and being unable to use the voucher

Not providing enough information about the reason for illness

Being unable to take the trip due to a friend's cancer diagnosis (correct)

Stating a reason that may or may not qualify for an exception

Under what condition should a frontline agent escalate a refund request to their supervisor?

When the reason for the refund is unclear (correct)

When the member cancels their reservation with the client

When the member is inside the penalty period

When the member is outside the penalty period

What should a frontline agent do if a member cancels their reservation before check-in and is outside the penalty period?

Process a partial manual refund for the unused nights

Refund the member in Backoffice (correct)

Cancel the reservation with the merchant and refund in Backoffice

Ask the merchant to waive the fee

What should a frontline agent do if a member cancels their reservation during their stay and the merchant agrees to refund the unused nights?

Process partial refund in Backoffice Signup and view all the answers

What should a frontline agent do if a member cancels their reservation during their stay and the merchant does not agree to refund the unused nights?

Process a partial manual refund for the unused nights Signup and view all the answers

Which of the following situations would qualify a member for a refund under the medical/Death/Pregnancy exception?

The member's family member has been hospitalized. Signup and view all the answers

What keywords would make a member eligible for an automatic refund under the medical/Death/Pregnancy exception?

All of the above Signup and view all the answers

If a member has just undergone surgery due to a car accident and is unable to travel, are they eligible for a refund under the medical/Death/Pregnancy exception?

Yes Signup and view all the answers

If a member is put on bed rest for three weeks due to mono, but their voucher expires three months later, are they eligible for a refund under the medical/Death/Pregnancy exception?

No Signup and view all the answers

Who would be eligible for a refund under the medical/Death/Pregnancy exception?

A member who is pregnant and due to travel next month Signup and view all the answers