Podcast
Questions and Answers
Which circumstance would qualify a member for an automatic refund?
Which circumstance would qualify a member for an automatic refund?
- Getting sick and being unable to use the voucher
- Not providing enough information about the reason for illness
- Being unable to take the trip due to a friend's cancer diagnosis (correct)
- Stating a reason that may or may not qualify for an exception
Under what condition should a frontline agent escalate a refund request to their supervisor?
Under what condition should a frontline agent escalate a refund request to their supervisor?
- When the reason for the refund is unclear (correct)
- When the member cancels their reservation with the client
- When the member is inside the penalty period
- When the member is outside the penalty period
What should a frontline agent do if a member cancels their reservation before check-in and is outside the penalty period?
What should a frontline agent do if a member cancels their reservation before check-in and is outside the penalty period?
- Process a partial manual refund for the unused nights
- Refund the member in Backoffice (correct)
- Cancel the reservation with the merchant and refund in Backoffice
- Ask the merchant to waive the fee
What should a frontline agent do if a member cancels their reservation during their stay and the merchant agrees to refund the unused nights?
What should a frontline agent do if a member cancels their reservation during their stay and the merchant agrees to refund the unused nights?
What should a frontline agent do if a member cancels their reservation during their stay and the merchant does not agree to refund the unused nights?
What should a frontline agent do if a member cancels their reservation during their stay and the merchant does not agree to refund the unused nights?
Which of the following situations would qualify a member for a refund under the medical/Death/Pregnancy exception?
Which of the following situations would qualify a member for a refund under the medical/Death/Pregnancy exception?
What keywords would make a member eligible for an automatic refund under the medical/Death/Pregnancy exception?
What keywords would make a member eligible for an automatic refund under the medical/Death/Pregnancy exception?
If a member has just undergone surgery due to a car accident and is unable to travel, are they eligible for a refund under the medical/Death/Pregnancy exception?
If a member has just undergone surgery due to a car accident and is unable to travel, are they eligible for a refund under the medical/Death/Pregnancy exception?
If a member is put on bed rest for three weeks due to mono, but their voucher expires three months later, are they eligible for a refund under the medical/Death/Pregnancy exception?
If a member is put on bed rest for three weeks due to mono, but their voucher expires three months later, are they eligible for a refund under the medical/Death/Pregnancy exception?
Who would be eligible for a refund under the medical/Death/Pregnancy exception?
Who would be eligible for a refund under the medical/Death/Pregnancy exception?
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