Quality Management Quiz
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Questions and Answers

What are the four main components of quality management?

  • Quality planning, quality assurance, quality control, quality improvement (correct)
  • Planning, assurance, control, improvement
  • Product planning, service assurance, process control, quality improvement
  • Product quality, service quality, process improvement, control assurance

    • What determines quality according to the text?

  • The number of products manufactured
  • What a customer wants and is willing to pay for (correct)
  • The availability of raw materials
  • The cost of production

    • In what type of societies did master craftsmen or artists lead studios and train and supervise others?

  • Societies with mass production practices
  • Societies with no artistic traditions
  • Societies with limited artistic expression
  • Societies supporting arts and crafts (correct)

    • What was the aim of the approach that led to the diminishing importance of craftsmen?

    <p>To produce large numbers of the same goods</p> Signup and view all the answers

    What does quality management focus on, according to the text?

    <p>Not only on product and service quality, but also on the means to achieve it</p> Signup and view all the answers

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