5 Questions
What are the four main components of quality management?
Quality planning, quality assurance, quality control, quality improvement
What determines quality according to the text?
What a customer wants and is willing to pay for
In what type of societies did master craftsmen or artists lead studios and train and supervise others?
Societies supporting arts and crafts
What was the aim of the approach that led to the diminishing importance of craftsmen?
To produce large numbers of the same goods
What does quality management focus on, according to the text?
Not only on product and service quality, but also on the means to achieve it
Test your knowledge of quality management with this quiz. Explore the key components of quality planning, assurance, control, and improvement. Challenge yourself with questions on achieving and maintaining high-quality products and services.
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