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Questions and Answers
According to Mike Robinson, what is quality?
According to Mike Robinson, what is quality?
- Meeting the implied needs of the customer
- Exceeding the stated requirements of the customer
- Meeting the stated requirements of the customer now and in the future (correct)
- Meeting only the current requirements of the customer
According to Armand Figenbaum, what contributes to quality?
According to Armand Figenbaum, what contributes to quality?
- Service characteristics only
- Product characteristics only
- Marketing characteristics only
- Product and service characteristics of marketing, engineering, manufacture, and maintenance (correct)
What does quality encompass?
What does quality encompass?
- Only the features of a product
- Only the stated needs of the customer
- Only the characteristics of a service
- The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs (correct)
What are the Process Indicators for the 'Building Malaysian Nation' strategic thrust?
What are the Process Indicators for the 'Building Malaysian Nation' strategic thrust?
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What is an example of an Output/Outcome Indicator mentioned for 'Leaping up School Excellence'?
What is an example of an Output/Outcome Indicator mentioned for 'Leaping up School Excellence'?
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Which strategic thrust aims to address the 'Degree of Education Gap Being Narrowed Down'?
Which strategic thrust aims to address the 'Degree of Education Gap Being Narrowed Down'?
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What is the focus of the Output/Outcome Indicator related to 'The Degree of Change of Teaching Profession Improved'?
What is the focus of the Output/Outcome Indicator related to 'The Degree of Change of Teaching Profession Improved'?
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