Quality Management Quiz
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Questions and Answers

According to Mike Robinson, what is quality?

  • Meeting the implied needs of the customer
  • Exceeding the stated requirements of the customer
  • Meeting the stated requirements of the customer now and in the future (correct)
  • Meeting only the current requirements of the customer

    • According to Armand Figenbaum, what contributes to quality?

  • Service characteristics only
  • Product characteristics only
  • Marketing characteristics only
  • Product and service characteristics of marketing, engineering, manufacture, and maintenance (correct)

    • What does quality encompass?

  • Only the features of a product
  • Only the stated needs of the customer
  • Only the characteristics of a service
  • The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs (correct)

    • What are the Process Indicators for the 'Building Malaysian Nation' strategic thrust?

    <p>Developing Human Capital</p> Signup and view all the answers

    What is an example of an Output/Outcome Indicator mentioned for 'Leaping up School Excellence'?

    <p>New Standards/Benchmarks of Quality of Excellence Being Attained by the Schools</p> Signup and view all the answers

    Which strategic thrust aims to address the 'Degree of Education Gap Being Narrowed Down'?

    <p>Narrowing the Education Gap</p> Signup and view all the answers

    What is the focus of the Output/Outcome Indicator related to 'The Degree of Change of Teaching Profession Improved'?

    <p>The Degree of Change of Teaching Profession Improved</p> Signup and view all the answers

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