7 Questions
According to Mike Robinson, what is quality?
Meeting the stated requirements of the customer now and in the future
According to Armand Figenbaum, what contributes to quality?
Product and service characteristics of marketing, engineering, manufacture, and maintenance
What does quality encompass?
The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
What are the Process Indicators for the 'Building Malaysian Nation' strategic thrust?
Developing Human Capital
What is an example of an Output/Outcome Indicator mentioned for 'Leaping up School Excellence'?
New Standards/Benchmarks of Quality of Excellence Being Attained by the Schools
Which strategic thrust aims to address the 'Degree of Education Gap Being Narrowed Down'?
Narrowing the Education Gap
What is the focus of the Output/Outcome Indicator related to 'The Degree of Change of Teaching Profession Improved'?
The Degree of Change of Teaching Profession Improved
Test your understanding of quality management with this quiz. Explore the definitions and principles of quality as defined by experts like Mike Robinson and Armand Figenbaum. Challenge your knowledge of customer requirements, product characteristics, and more.
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