Podcast
Questions and Answers
Which of the following is NOT an accurate description of a 'customer' in healthcare?
Which of the following is NOT an accurate description of a 'customer' in healthcare?
- A healthcare provider responsible for delivering services (correct)
- An individual who directly receives healthcare services
- A government agency that funds or regulates healthcare
- A third-party payer such as an insurance company
What is the primary reason cited for low utilization of healthcare services?
What is the primary reason cited for low utilization of healthcare services?
- Lack of affordability for patients
- Unfriendly and disrespectful staff
- Inadequate information provided about treatment
- Patients' perception that the service is of poor quality (correct)
Which of the following is NOT mentioned as an expectation of patients/clients for quality healthcare services?
Which of the following is NOT mentioned as an expectation of patients/clients for quality healthcare services?
- Comprehensive diagnostic testing and specialist referrals (correct)
- Safe and effective treatment at an affordable cost
- Privacy and confidentiality regarding their condition
- Timely delivery of services by friendly staff
Which group would be considered an 'internal customer' in healthcare?
Which group would be considered an 'internal customer' in healthcare?
What is the primary role of a 'stakeholder' in healthcare, as described in the text?
What is the primary role of a 'stakeholder' in healthcare, as described in the text?
Which of the following statements is true regarding the perspectives of different groups on quality in healthcare?
Which of the following statements is true regarding the perspectives of different groups on quality in healthcare?
Which factor can affect access to quality health care due to the distance involved?
Which factor can affect access to quality health care due to the distance involved?
What dimension of quality care ensures that care/intervention is relevant to the patient’s needs?
What dimension of quality care ensures that care/intervention is relevant to the patient’s needs?
What does the health care manager see as essential for providing quality care?
What does the health care manager see as essential for providing quality care?
What is a crucial aspect mentioned for the health provider to deliver quality care?
What is a crucial aspect mentioned for the health provider to deliver quality care?
In the context of quality care, what does availability of services refer to?
In the context of quality care, what does availability of services refer to?
What is a key factor highlighted in the dimensions of quality related to access to health care?
What is a key factor highlighted in the dimensions of quality related to access to health care?
What is the primary focus of Total Quality Management (TQM) according to the passage?
What is the primary focus of Total Quality Management (TQM) according to the passage?
According to the passage, what is the primary difference between 'product quality' and 'process quality' in the context of TQM?
According to the passage, what is the primary difference between 'product quality' and 'process quality' in the context of TQM?
What is the primary driver for the focus on quality in healthcare according to the passage?
What is the primary driver for the focus on quality in healthcare according to the passage?
What is the core principle of Total Quality Management (TQM) according to the passage?
What is the core principle of Total Quality Management (TQM) according to the passage?
Which of the following best describes the 'quality' concept in the context of healthcare according to the passage?
Which of the following best describes the 'quality' concept in the context of healthcare according to the passage?
Which of the following is NOT mentioned in the passage as a key component of Total Quality Management (TQM)?
Which of the following is NOT mentioned in the passage as a key component of Total Quality Management (TQM)?
Which of the following is NOT one of the four evolutionary stages of quality?
Which of the following is NOT one of the four evolutionary stages of quality?
What is the focus of Total Quality Management (TQM)?
What is the focus of Total Quality Management (TQM)?
Which of the following is NOT one of the criteria for selecting quality improvement (QI) projects mentioned in the text?
Which of the following is NOT one of the criteria for selecting quality improvement (QI) projects mentioned in the text?
Who is recognized as the person who added the human dimension to quality?
Who is recognized as the person who added the human dimension to quality?
What is the PDCA cycle, which is still widely used today, according to the text?
What is the PDCA cycle, which is still widely used today, according to the text?
What was the focus of health care professionals from the United States when they began learning and using quality assurance (QA) concepts from manufacturers in the mid-1990s?
What was the focus of health care professionals from the United States when they began learning and using quality assurance (QA) concepts from manufacturers in the mid-1990s?
What is the primary focus of 'quality' in healthcare?
What is the primary focus of 'quality' in healthcare?
Which of the following is NOT listed as a goal of achieving 'quality' in healthcare?
Which of the following is NOT listed as a goal of achieving 'quality' in healthcare?
What is the definition of 'quality' in healthcare?
What is the definition of 'quality' in healthcare?
Which of the following is NOT mentioned as a characteristic of well-designed services in healthcare?
Which of the following is NOT mentioned as a characteristic of well-designed services in healthcare?
Who is involved in healthcare practice?
Who is involved in healthcare practice?
