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Questions and Answers
What is William Edwards Deming known for?
What is William Edwards Deming known for?
American engineer, statistician, professor, management consultant author, lecturer
Define 'deficiency' as mentioned in the text.
Define 'deficiency' as mentioned in the text.
Any avoidable intervention required to achieve an equivalent patient outcome
Explain the concept of 'Freedom from deficiencies' according to Deming.
Explain the concept of 'Freedom from deficiencies' according to Deming.
Avoiding interventions required to achieve patient outcomes
What does the Juran Institute refer to as 'Product features'?
What does the Juran Institute refer to as 'Product features'?
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Give an example of a 'Product feature' according to the text.
Give an example of a 'Product feature' according to the text.
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Study Notes
William Edwards Deming
- Born on October 14, 1900, and died on December 20, 1993
- American engineer, statistician, professor, management consultant, author, and lecturer
Key Concepts
- "Freedom from deficiencies": avoidable interventions to achieve equivalent patient outcomes
Healthcare-Associated Deficiencies
- Examples include:
- Nosocomial infections
- Postoperative site infections
Product Features
- Refers to services and goods that:
- Attract and satisfy patients
- Meet customer expectations
- Distinguish one practitioner or organization from others
- Examples include:
- Pleasant waiting area
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Description
Test your knowledge on William Edwards Deming, an American engineer and statistician known for his contributions to quality management. Learn about his concepts and teachings in the field of management and quality control.
