Quality Management Frameworks

Which of the following is a core component of Juran's Trilogy for Quality Management?

According to Crosby, the definition of quality is elegance and added features beyond requirements.

What is the main goal of supervision, according to Deming's 14 Points of Management?

According to Feigenbaum, up to ____% of a plant's capacity can be wasted each time something does not go right the first time.

Match the quality management pioneer with their key concept:

Which of the following reflects Juran's view on the importance of top management?

Crosby's 'doing it right the first time' (DIRFT) principle is a response to financial crises in organizations.

According to Deming, what is the overall goal that should be maintained with continuous improvement?

Feigenbaum developed the _________ Philosophy, emphasizing a systems approach to quality.

Match the quality aspect with Juran's Fitness of Quality component:

How does Deming suggest companies should handle business based on price tags?

Instituting slogans and targets for the workforce is a recommended practice according to Deming's 14 Points.

According to Feigenbaum, what three steps will lead to quality?

Ishikawa is best known for the ________ diagram, used for cause and effect analysis.

Match the term with its description in the context of Shewhart's work:

What is the primary focus of the 'Plan' phase in the PDCA cycle?

According to Taguchi, a product only causes a loss when it is outside the specification limits.

What is the main objective of any quality improvement program, according to Taguchi?

The Malcolm Baldrige National Quality Award (MBNQA) was established by the U.S. Congress in the year _______.

Match the Baldrige Award category with its description:

What is the primary entity that awards the EFQM (European Foundation for Quality Management) Excellence Award?

The EFQM Excellence Model is exclusively for large European organizations.

What does RADAR stand for in the context of the EFQM model?

The _______ Prize was established in commemoration of Dr. William Edwards Deming's contributions to quality in Japan.

Match the EFQM Model criteria with its focus

Which component from the 'Four Ps and Three Cs of TQM' involves the development and deployment of policies and strategies?

BS 5750 standards guarantee quality assurance.

In Taguchi's Three Stage Process, what activities define Stage 2?

Deming is widely known as the father of the _______ movement.

Match the stage of Taguchi’s Three Stage Process to the activity that belongs to that stage.

Which of Juran's key point involves translating needs into one's language?

A key point of Juran's approach to quality improvement is to make quality improvement only the managements responsibility

Name two brands who incorporated Deming's 14 points, and assisted Japan to become a manufacturing leader

According to Feigenbaum _______ is everybody's job, but because it is everybody's job, it can become nobody's job without the proper leadership and organization.

Match the following cause of delays to their category of the Ishikawa diagram.

What is the primary concept within Taguchi Methods?

One of Taguchi's three stages to the process, suggests customers should inspect and dictate their product

How many different categories are within The Seven Categories of the Business Criteria?

Malcolm Balridge uses a, _______ point scoring system to assess applicants.

Match what each element achieves within in the context of EFQM Model