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Juran's Definition and Quality Management
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Juran's Definition and Quality Management

Created by
@IntuitiveCaesura

Questions and Answers

According to the Juran Trilogy, what are the main activities of quality control?

  • Project the need for improvement, provide remedies, ascertain design specification by correcting the deviations, prove that remedies are effective
  • Identify the customers, discover the customer needs, develop the product, develop the process
  • Establish the project, develop the controls and transfer to operations, point out specific programs for improvement, predict the causes
  • Assess actual performance, appraise actual performance with quality goals, act on the difference between actual performance and goals, accept good and reject bad (correct)

    • What is the Juran Trilogy's approach to quality improvement?

  • Focus on general management approach to quality and human elements
  • Implement statistical process control
  • Project-by-project team approach; set goals (correct)
  • Assure quality is free

    • What is the degree of senior management responsibility according to Juran's definition of quality?

  • Less than 20% of quality problems are due to workers (correct)
  • Avoid campaigns to do perfect works
  • Problems are complex; carry out formal survey
  • Quality is not free

    • What is the Quality Guru-3 criteria for fitness for use?

    <p>Satisfies customer's needs</p> Signup and view all the answers

    What does the Juran Trilogy recommend in terms of quality planning?

    <p>Establish the project, identify the customers, discover the customer needs, develop the product, develop the process</p> Signup and view all the answers

    According to Juran's definition of quality, what is the improvement basis?

    <p>Project-by-project team approach; set goals</p> Signup and view all the answers

    What does Juran's definition of quality suggest about purchasing and goods received?

    <p>Yes, but help supplier improve</p> Signup and view all the answers

    What is included in the structure of Quality Guru-3 criteria?

    <p>10 steps to quality improvement</p> Signup and view all the answers

    What does the Juran Trilogy recommend in terms of quality improvement?

    <p>Point out specific programs for improvement</p> Signup and view all the answers

    What does the Juran Trilogy recommend in terms of team work?

    <p>Team and quality circle approach</p> Signup and view all the answers

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