Juran's Definition and Quality Management

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Questions and Answers

According to the Juran Trilogy, what are the main activities of quality control?

Project the need for improvement, provide remedies, ascertain design specification by correcting the deviations, prove that remedies are effective
Identify the customers, discover the customer needs, develop the product, develop the process
Establish the project, develop the controls and transfer to operations, point out specific programs for improvement, predict the causes
Assess actual performance, appraise actual performance with quality goals, act on the difference between actual performance and goals, accept good and reject bad (correct)

What is the Juran Trilogy's approach to quality improvement?

Focus on general management approach to quality and human elements
Implement statistical process control
Project-by-project team approach; set goals (correct)
Assure quality is free

What is the degree of senior management responsibility according to Juran's definition of quality?

Less than 20% of quality problems are due to workers (correct)
Avoid campaigns to do perfect works
Problems are complex; carry out formal survey
Quality is not free

What is the Quality Guru-3 criteria for fitness for use?

Satisfies customer's needs (D) Signup and view all the answers

What does the Juran Trilogy recommend in terms of quality planning?

Establish the project, identify the customers, discover the customer needs, develop the product, develop the process (C) Signup and view all the answers