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Juran's Definition and Quality Management

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Juran's Definition and Quality Management

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Questions and Answers

According to the Juran Trilogy, what are the main activities of quality control?

Project the need for improvement, provide remedies, ascertain design specification by correcting the deviations, prove that remedies are effective

Identify the customers, discover the customer needs, develop the product, develop the process

Establish the project, develop the controls and transfer to operations, point out specific programs for improvement, predict the causes

Assess actual performance, appraise actual performance with quality goals, act on the difference between actual performance and goals, accept good and reject bad (correct)

What is the Juran Trilogy's approach to quality improvement?

Focus on general management approach to quality and human elements

Implement statistical process control

Project-by-project team approach; set goals (correct)

Assure quality is free

What is the degree of senior management responsibility according to Juran's definition of quality?

Less than 20% of quality problems are due to workers (correct)

Avoid campaigns to do perfect works

Problems are complex; carry out formal survey

Quality is not free

What is the Quality Guru-3 criteria for fitness for use?

Satisfies customer's needs Signup and view all the answers

What does the Juran Trilogy recommend in terms of quality planning?

Establish the project, identify the customers, discover the customer needs, develop the product, develop the process Signup and view all the answers

According to Juran's definition of quality, what is the improvement basis?

Project-by-project team approach; set goals Signup and view all the answers

What does Juran's definition of quality suggest about purchasing and goods received?

Yes, but help supplier improve Signup and view all the answers

What is included in the structure of Quality Guru-3 criteria?

10 steps to quality improvement Signup and view all the answers

What does the Juran Trilogy recommend in terms of quality improvement?

Point out specific programs for improvement Signup and view all the answers

What does the Juran Trilogy recommend in terms of team work?

Team and quality circle approach Signup and view all the answers