Psychology Chapter on Motivation Theories

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Questions and Answers

What does self-efficacy refer to?

  • A person's belief in their capability to perform a task (correct)
  • The capacity to manage a team effectively
  • The ability to influence others' behavior
  • The understanding of reinforcement theory

Positive reinforcement is less effective than punishment in promoting desired behaviors.

False (B)

What is the primary focus of Job Design Theory?

The way tasks can be combined to form complete jobs

The _____ model includes five core job dimensions.

<p>Job Characteristics</p> Signup and view all the answers

Match the job design concepts with their descriptions:

<p>Job Enlargement = Increasing the job's scope by adding more tasks Job Enrichment = Increasing responsibility and autonomy in a job Reinforcement Theory = Behavior is a function of its consequences Internal Locus of Control = Control comes from within the individual</p> Signup and view all the answers

Which of the following is considered a lower-order need in the hierarchy of needs?

<p>Safety (A)</p> Signup and view all the answers

Theory Y assumes that workers dislike work and require close supervision.

<p>False (B)</p> Signup and view all the answers

What are the two types of factors identified in Herzberg's Motivation-Hygiene Theory?

<p>Motivators and Hygiene Factors</p> Signup and view all the answers

The drive to excel and succeed is known as the need for ______.

<p>Achievement</p> Signup and view all the answers

In Goal-Setting Theory, which of the following is NOT a characteristic of effective goals?

<p>Vague (C)</p> Signup and view all the answers

Match each motivation theory with its primary focus:

<p>Herzberg's Motivation-Hygiene Theory = Job satisfaction and dissatisfaction McGregor’s Theory X and Y = Assumptions about worker behavior McClelland’s Three-Needs Theory = Acquired needs in work Goal-Setting Theory = Setting effective performance goals</p> Signup and view all the answers

Reinforcement Theory focuses on participative decision making as a key strategy for employee motivation.

<p>False (B)</p> Signup and view all the answers

What is the primary motivation behind the need for power according to McClelland's theory?

<p>To influence the behavior of others</p> Signup and view all the answers

What is the primary purpose of motivation?

<p>To energize, direct, and sustain efforts towards a goal (D)</p> Signup and view all the answers

Motivation is considered a personality trait.

<p>False (B)</p> Signup and view all the answers

What must individuals do before they can satisfy higher-order needs according to Maslow's Hierarchy of Needs?

<p>Satisfy lower-order needs</p> Signup and view all the answers

According to early theories of motivation, __________ Theory focuses on the needs for achievement, power, and affiliation.

<p>McClelland's Three-Needs</p> Signup and view all the answers

Match the following theories of motivation to their key concepts:

<p>Maslow’s Hierarchy of Needs = Levels of needs from lower to higher McGregor’s Theory X and Y = Two contrasting views of employee motivation Herzberg’s Two Factor Theory = Distinction between hygiene factors and motivators McClelland’s Three-Needs Theory = Achievement, power, and affiliation needs</p> Signup and view all the answers

What is NOT an element of motivation?

<p>Intelligence (C)</p> Signup and view all the answers

Satisfied needs will continue to be a strong motivator.

<p>False (B)</p> Signup and view all the answers

What defines the 'direction' element of motivation?

<p>Towards organizational goals</p> Signup and view all the answers

What is a key motivator for young employees?

<p>Exposure to different experiences (D)</p> Signup and view all the answers

Women value flexible work hours more than men do.

<p>True (A)</p> Signup and view all the answers

What are two methods of flexible work arrangements mentioned?

<p>Compressed work-week, Telecommuting</p> Signup and view all the answers

Employees who work from home are said to be __________.

<p>telecommuting</p> Signup and view all the answers

Match the following groups of workers with their motivating factors:

<p>Professionals = Job challenge and organizational support Contingent workers = Opportunity for training and equity in compensation Low-skilled employees = Employee recognition programs and sincere praise</p> Signup and view all the answers

Which statement correctly describes the loyalty of professionals?

<p>They have loyalty to their profession. (D)</p> Signup and view all the answers

Job sharing involves one person taking over the responsibilities of a full-time position.

<p>False (B)</p> Signup and view all the answers

What is one common factor motivating low-skilled, minimum-wage employees?

<p>Employee recognition programs</p> Signup and view all the answers

Which of the following factors is NOT part of the Job Characteristic Model (JCM)?

<p>Job Satisfaction (A)</p> Signup and view all the answers

The Task Significance dimension of JCM refers to the variety of skills an employee uses.

<p>False (B)</p> Signup and view all the answers

What does autonomy in the Job Characteristic Model allow an employee to do?

<p>Have substantial freedom and independence in their work.</p> Signup and view all the answers

The degree to which an employee receives information about their performance is referred to as ______.

<p>Feedback</p> Signup and view all the answers

Motivational programs are most effective in cultures characterized by:

<p>Individualism (B)</p> Signup and view all the answers

Maslow's needs hierarchy remains unchanged across all cultures.

<p>False (B)</p> Signup and view all the answers

List the five dimensions of the Job Characteristic Model (JCM).

<p>Skill Variety, Task Identity, Task Significance, Autonomy, Feedback</p> Signup and view all the answers

Match the following JCM dimensions with their descriptions:

<p>Skill Variety = Using different skills and talents Task Identity = Completion of a whole piece of work Task Significance = Impact on others' lives/work Autonomy = Freedom and independence in job Feedback = Information about job performance</p> Signup and view all the answers

Flashcards

Motivation

The force that energizes, directs, and sustains a person's effort toward a goal.

Motivation arises from...

The result of an interaction between a person and a situation, not a fixed personality trait.

Energy (in motivation)

The intensity or drive a person brings to their actions.

Direction (in motivation)

The direction a person's efforts are focused, aiming for specific goals.

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Persistence (in motivation)

The persistence or endurance a person shows in pursuing their goals.

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Maslow's Hierarchy of Needs

A theory that arranges human needs in a hierarchical order, from basic survival to self-actualization. Lower-level needs must be met before higher-level ones.

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Maslow's Theory - Motivation is based on...

A theory that suggests people are motivated by satisfying their needs, and different needs at different levels.

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Effective motivation based on Maslow's theory

Motivating someone depends on understanding their current needs and what level they are at in the hierarchy. You must address the right need to inspire action!

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Physiological Needs

The basic human needs that must be met for survival, such as food, water, and shelter. These needs are the base of the hierarchy and must be met before higher-level needs can be addressed.

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Safety Needs

The need to feel safe and secure, both physically and emotionally. This includes feeling protected from harm, having a stable environment, and having a sense of order.

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McGregor's Theory X and Y

A theory that suggests that employees have different needs and motivations that influence their behavior at work. Theory X managers believe that employees are lazy and need constant supervision, while Theory Y managers believe that employees are motivated and capable of self-direction.

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Herzberg's Two-Factor Theory

A theory that explains employee motivation based on two sets of factors: hygiene factors and motivators. Hygiene factors are extrinsic factors, such as pay and working conditions, that can prevent dissatisfaction but don't necessarily lead to satisfaction. Motivators are intrinsic factors, such as recognition and achievement, that can lead to job satisfaction.

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McClelland's Three-Needs Theory

A theory that explains employee motivation based on three acquired needs: achievement, power, and affiliation. The need for achievement (nAch) drives individuals to excel and succeed. The need for power (nPow) drives individuals to influence the behavior of others. The need for affiliation (nAff) drives individuals to form strong relationships and feel accepted by others.

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Goal-Setting Theory

A theory that suggests that setting clear, challenging, and achievable goals can lead to higher performance. The goals should be specific, measurable, attainable, relevant, and time-bound (SMART).

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Reinforcement Theory

A theory that focuses on the use of rewards and punishments to influence behavior. Positive reinforcement involves rewarding desired behaviors, while negative reinforcement involves removing unpleasant consequences when desired behaviors are performed. Punishment involves delivering negative consequences for unwanted behaviors.

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Job Design Theory

A theory that focuses on designing jobs to be more motivating and satisfying. This can be achieved through job enrichment, which involves adding more responsibility, challenge, and autonomy to the job, and job enlargement, which involves expanding the scope of the job.

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Self-Efficacy

An individual's belief in their ability to successfully complete a task.

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Internal Locus of Control

The belief that individuals have control over their own behavior and outcomes.

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Job Design

Organizing tasks into jobs that are meaningful and engaging for employees.

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Job Characteristics Model (JCM)

A framework that includes five core job dimensions: skill variety, task identity, task significance, autonomy, and feedback.

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Skill Variety

The degree to which a job requires a variety of activities, enabling employees to use different skills and talents.

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Task Identity

The degree to which a job requires completing a whole piece of work, from start to finish, giving employees a sense of accomplishment.

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Task Significance

The degree to which a job has a substantial impact on the lives or work of others, making employees feel their work is meaningful.

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Autonomy

The degree to which a job allows substantial freedom and independence, giving employees control over how they work.

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Feedback

The degree to which an individual performing the job receives clear and timely information about the effectiveness of their performance.

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Cross-Cultural Challenges in Motivation

Motivational programs may be less effective in cultures that value collectivism and conformity over individual achievement.

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Uncertainty Avoidance in Motivation

Some cultures have high uncertainty avoidance, which can influence the effectiveness of motivational strategies based on risk-taking or change.

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Telecommuting

Employees working from home, connected to the company network, avoiding the commute and potentially having more flexibility.

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Compressed workweek

Employees working fewer days but longer hours per day.

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Job Sharing

Two or more individuals sharing a full-time job, dividing responsibilities and hours.

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Professional's Loyalty

A professional's commitment is primarily to their field of expertise, not necessarily to a specific employer.

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Professional's Need for Knowledge

Professionals often need to continually update their knowledge to stay relevant in their field.

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Motivators for Professionals: Job Challenge

Professionals are driven by challenging work that allows them to utilize their skills and expertise.

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Motivators for Professionals: Organizational Support

Providing support to professionals can motivate them, such as access to resources, mentorship, or freedom to pursue their research.

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Motivating Contingent Workers

Providing opportunities for contingent workers to become permanent employees, receive training, and have equal compensation and benefits can boost their motivation.

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Study Notes

Motivating Employees - Lecture 8

  • Motivation is the process where a person's effort is energized, directed, and sustained towards achieving a goal. It results from an interaction between a person and a specific situation, not just personality.
  • Key elements of motivation include:
    • Energy: The intensity or drive.
    • Direction: Efforts towards organizational goals.
    • Persistence: Continued effort to achieve goals.
  • Motivation works effectively when individual needs align with organizational goals.

Agenda

  • Definition: What is motivation and its key elements.
  • Theories of Motivation: Early and contemporary theories.
  • Contemporary Theories of Motivation: Goal-Setting Theory, Reinforcement Theory, and Job Design Theory.
  • Challenges in Motivation: Addressing various worker groups and cultural differences.

Early Theories of Motivation

  • Maslow's Hierarchy of Needs: Individuals satisfy lower-order (physiological, safety) needs before higher-order needs (social, esteem, self-actualization). Satisfied needs no longer motivate.
  • McGregor's Theory X and Y: Theory X assumes workers dislike work, avoid responsibility, and require close supervision. Theory Y assumes workers can self-direct, desire responsibility, and like work.
  • Herzberg's Two-Factor Theory: Job satisfaction and dissatisfaction stem from different factors. Motivators (intrinsic, psychological) create satisfaction, and hygiene factors (extrinsic, environmental) create dissatisfaction.
  • McClelland's Three-Needs Theory: Three major acquired needs—achievement (nAch), power (nPow), and affiliation (nAff)—motivate individuals in the workplace.

Contemporary Theories of Motivation

  • Goal-Setting Theory: Setting specific, challenging, yet achievable goals leads to higher performance than no goals or easy goals. Internal locus of control also plays a role. Goal acceptance, self-efficacy, and feedback are important.
  • Reinforcement Theory: Desired behaviors are a result of their consequences (reinforcers). Positive reinforcement is preferred over punishment.
  • Job Design Theory: The way tasks are combined into jobs impacts motivation. Job design should reflect changing demands, company technology, and employee skills.

Job-Design Theory (including Job Characteristic Model)

  • Job Enlargement: Increase the number and scope of tasks.
  • Job Enrichment: Increase responsibility and autonomy (depth) of a role.
  • Job Characteristic Model (JCM): Five core dimensions – skill variety, task identity, task significance, autonomy, and feedback – lead to psychological states (meaningfulness, responsibility, knowledge) that influence work outcomes (internal motivation, high-performance, satisfaction, low absenteeism).

Challenges in Motivation

  • Cross-Cultural Challenges: Motivational programs may not always be transferable across cultures. Cultural differences in individualism, achievement, and uncertainty avoidance can impact motivational approaches. The need for achievement (nAch) may be lacking in some cultures.
  • Motivating a Diverse Workforce: Varying needs and priorities—autonomy, flexible hours, learning opportunities and good relationships—must be considered among diverse employees (men, women, young workers).
  • Motivating Unique Groups: Strategies for contingent workers, professionals, minimum wage employees might vary in approach, and considerations.

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