Project Human Resource Management Chapter 9
47 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What strategy do most IT firms employ to manage understaffing?

  • Hiring temporary workers
  • Increasing salaries for existing employees
  • Requiring workers to put in more hours (correct)
  • Reducing project timelines

What is the first step in Project Human Resource Management?

  • Acquiring the project team
  • Planning human resource management (correct)
  • Developing the project team
  • Managing the project team

What percentage of IT firms report difficulty in finding new staff?

  • 68 percent (correct)
  • 40 percent
  • 58 percent
  • 75 percent

Which process focuses on enhancing individual and group skills in a project team?

<p>Developing the project team (B)</p> Signup and view all the answers

What percentage of businesses express concern regarding the quality and quantity of IT talent available for hire?

<p>58 percent (C)</p> Signup and view all the answers

What does the letter 'R' represent in a RACI chart?

<p>Responsible (C)</p> Signup and view all the answers

What is the primary function of a staffing management plan?

<p>To detail when and how team members are added or removed (D)</p> Signup and view all the answers

Which of the following best describes a resource histogram?

<p>A column chart for resource allocation over time (A)</p> Signup and view all the answers

Which statement regarding acquiring a project team is most accurate?

<p>Recruiting the right team members is crucial for project success (A)</p> Signup and view all the answers

What is one method companies use to incentivize employee recruitment?

<p>Providing bonuses for each recruited employee's work hours (B)</p> Signup and view all the answers

Why has enrollment in U.S. computer science and engineering programs significantly decreased since 2000?

<p>A perceived lack of career prospects in technology (D)</p> Signup and view all the answers

What is a key quality of the project manager regarding team recruitment?

<p>They must effectively delegate recruitment tasks (A)</p> Signup and view all the answers

Which aspect is NOT commonly included in a resource assignment plan?

<p>Cost-saving measures (A)</p> Signup and view all the answers

What is considered a key factor in the success or failure of organizations and projects?

<p>Human resources (C)</p> Signup and view all the answers

Which concept relates to managing project team dynamics and improving effectiveness?

<p>Emotional intelligence (D)</p> Signup and view all the answers

What does the term 'resource loading' refer to in project management?

<p>Assessing time requirements for resources (D)</p> Signup and view all the answers

Which strategy is mentioned as a proactive approach for organizations to meet workforce needs?

<p>Improving employee benefits (B)</p> Signup and view all the answers

What is a projected outcome in the demand for project management jobs from 2010 to 2020?

<p>15.7 million new project management jobs (D)</p> Signup and view all the answers

What was a significant trend observed in the IT labor market by the end of 2014?

<p>Growth in mobile-broadband subscriptions (D)</p> Signup and view all the answers

What primarily drives intrinsic motivation in individuals?

<p>The enjoyment of the activity itself (B)</p> Signup and view all the answers

What major change did Yahoo's CEO implement in 2013 regarding employee work policies?

<p>Implemented mandatory in-office work (C)</p> Signup and view all the answers

According to Maslow's Hierarchy of Needs, what drives human behavior?

<p>A sequence of needs (B)</p> Signup and view all the answers

Which of the following is considered a motivational factor according to Herzberg?

<p>Recognition (A)</p> Signup and view all the answers

Which aspect of human resource management aids in team building?

<p>Training and team-building activities (C)</p> Signup and view all the answers

What role does emotional intelligence play in project management?

<p>It aids in understanding and managing team dynamics. (B)</p> Signup and view all the answers

What does project human resource management involve?

<p>Planning, acquisition, and team development (D)</p> Signup and view all the answers

What technology is suggested to assist in project human resource management?

<p>Project management software (C)</p> Signup and view all the answers

What are hygiene factors as defined by Herzberg?

<p>Factors that cause dissatisfaction if absent (B)</p> Signup and view all the answers

Which theory emphasizes that people are motivated by the desire for personal achievements and growth?

<p>Maslow’s Hierarchy of Needs (B)</p> Signup and view all the answers

Which of the following best describes extrinsic motivation?

<p>Involvement to achieve a reward or avoid a punishment (A)</p> Signup and view all the answers

What aspect of managing people focuses on influence and power?

<p>Leadership dynamics (D)</p> Signup and view all the answers

What does resource loading help project managers understand?

<p>The amount of resources required for a project (A)</p> Signup and view all the answers

What is an implication of overallocation in project management?

<p>Resources are over-assigned for a given timeframe (A)</p> Signup and view all the answers

Which of the following is NOT a source for identifying best companies to work for?

<p>Harvard Business Review (D)</p> Signup and view all the answers

What is the main purpose of resource leveling?

<p>To create a smoother distribution of resource usage (B)</p> Signup and view all the answers

Which company was recognized by Fortune Magazine as one of the best places to work for in 2015?

<p>Google (B)</p> Signup and view all the answers

What does resource loading indicate about a project schedule?

<p>It might reveal potential resource scarcity (D)</p> Signup and view all the answers

What do researchers suggest organizations should reconsider for IT talent?

<p>Hiring practices and incentives (D)</p> Signup and view all the answers

Which of the following best describes overallocation?

<p>A situation where resource demand exceeds supply (C)</p> Signup and view all the answers

What is a primary benefit of resource leveling in project management?

<p>Enables a just-in-time inventory policy for resources (B)</p> Signup and view all the answers

Which stage in the Tuckman Model of Team Development occurs after norming?

<p>Performing (D)</p> Signup and view all the answers

What is the main purpose of team development in project management?

<p>To help team members work together more effectively (A)</p> Signup and view all the answers

Which Myers-Briggs Type Indicator dimension indicates a preference between being outgoing and reserved?

<p>Extrovert/Introvert (B)</p> Signup and view all the answers

Which group of individuals is most drawn to technology fields according to the Myers-Briggs Type Indicator?

<p>NTs or rationals (B)</p> Signup and view all the answers

What team-building activity is suggested for improving understanding in teams?

<p>Psychological preference indicator tools (A)</p> Signup and view all the answers

In the Social Styles Profile, which two styles may struggle to get along due to their opposing characteristics?

<p>Drivers and Amiables (B)</p> Signup and view all the answers

What impact does resource leveling have on the accounting department?

<p>Reduces the number of problems (B)</p> Signup and view all the answers

Flashcards

Project Human Resource Management

The process of making the most effective use of the people involved in a project.

Planning Human Resource Management

Identifying and documenting project roles, responsibilities, and reporting relationships.

Acquiring the Project Team

Getting the needed personnel assigned to and working on the project.

Developing the Project Team

Building individual and group skills to enhance project performance.

Signup and view all the flashcards

Managing the Project Team

Tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.

Signup and view all the flashcards

Resource Leveling

The practice of optimizing a project schedule to distribute resource usage more evenly and minimize overallocation. It involves delaying tasks to avoid overloading resources at specific points in time.

Signup and view all the flashcards

Resource Leveling Technique

A technique for identifying and addressing resource conflicts by shifting tasks within the project timeline.

Signup and view all the flashcards

Overallocation

A situation where the number of resources assigned to a project exceeds the available resources at a specific time.

Signup and view all the flashcards

Resource Allocation

The practice of allocating resources to project tasks. It involves assessing the resource needs of each task and assigning appropriate individuals or teams.

Signup and view all the flashcards

Resource Histogram

A visual representation of the amount of resources required for a project over specific time periods. It can be used to identify potential resource overallocation.

Signup and view all the flashcards

Resource Loading

The amount of resources required by a project schedule at specific points in time. It helps project managers understand the demands on the organization's resources and individuals' schedules.

Signup and view all the flashcards

Resource Utilization

A measure of the overall resource usage in a project schedule.

Signup and view all the flashcards

Resource Management

A practice of allocating resources and assigning tasks to maximize the efficiency of a project. It involves considering the availability, skills, and workload of each person on the team.

Signup and view all the flashcards

Herzberg's Motivation Factors

Motivational factors, like achievement, recognition, and growth, contribute to job satisfaction. Hygiene factors, like salary and working conditions, prevent dissatisfaction but don't motivate.

Signup and view all the flashcards

Maslow's Hierarchy of Needs

Maslow's theory states that people are driven by a hierarchy of needs. Basic needs like food and safety must be met before higher needs like self-actualization can be fulfilled.

Signup and view all the flashcards

Intrinsic vs. Extrinsic Motivation

Intrinsic motivation comes from within, driven by personal enjoyment and satisfaction. Extrinsic motivation comes from external rewards or punishments, like bonuses or deadlines.

Signup and view all the flashcards

Motivation Theories in Project Management

People's actions on projects are influenced by their desire to fulfill their individual needs and wants. Understanding this can help project managers motivate team members.

Signup and view all the flashcards

Emotional Intelligence in Projects

Emotional intelligence is the ability to understand and manage your own emotions and the emotions of others. It's crucial for effective communication and conflict resolution in projects.

Signup and view all the flashcards

Effective Project Leadership

Effective leadership is essential for motivating and guiding teams. It involves setting clear goals, delegating tasks, providing support, and fostering a positive team culture.

Signup and view all the flashcards

Influence and Power in Projects

Power is the ability to influence others to achieve desired outcomes. Different types of power, like legitimate or expert power, can be used to motivate team members and achieve project goals.

Signup and view all the flashcards

Effectiveness in Project Management

Effectiveness is the ability to achieve desired results. In projects, it involves setting realistic goals, planning efficiently, and ensuring that the project delivers its intended outcomes.

Signup and view all the flashcards

RACI Chart

A table that assigns roles and responsibilities to individuals or teams for specific tasks or activities in a project. It defines who's responsible, accountable, consulted, and informed for each task.

Signup and view all the flashcards

Staffing Management Plan

A document that outlines when and how project team members will be added or removed throughout the project lifecycle. This includes plans for hiring, training, and resource management.

Signup and view all the flashcards

Acquiring Qualified Project Team Members

It's crucial to acquire the right skills and expertise for your project team. The project manager should strive to build a team with diverse talents and expertise.

Signup and view all the flashcards

Resource Assignment

The practice of assigning the right people to the right tasks at the right time. This involves matching skills and experience with project requirements.

Signup and view all the flashcards

Incentives for Recruiting and Retention

These are programs offered by companies to incentivize employees to recruit new talent and improve retention. Examples include offering financial rewards for successful referrals or providing work-from-home options.

Signup and view all the flashcards

Decline in Computer Science and Engineering Enrollment

The decline in enrollment for computer science and engineering programs in the US since 2000 has created a challenge for companies to find qualified tech professionals.

Signup and view all the flashcards

Staffing Management

A technique for managing project resources, particularly human resources, by carefully planning when and how team members will be assigned to specific tasks.

Signup and view all the flashcards

The Global IT Workforce

The global IT workforce is constantly evolving, with a growing need for skilled professionals. This demand is fueled by the increasing use of technology, like the internet and mobile devices.

Signup and view all the flashcards

Future Implications for IT Human Resource Management

Companies are adapting to attract and retain IT talent by improving benefits packages, adjusting work hours, and fostering a positive work environment.

Signup and view all the flashcards

Global Issues in Remote Work

Companies like Yahoo and Diebold have taken different approaches to remote work policies. Yahoo initially banned remote work, while Diebold embraced it, leading to discussions about the future of work.

Signup and view all the flashcards

Human Resource Management: Importance

The success or failure of a project heavily relies on the people involved. Efficient human resource management is crucial to achieving project objectives.

Signup and view all the flashcards

Human Resource Plan

A document that outlines the project's human resource needs, including roles, responsibilities, and the timeline for acquiring team members.

Signup and view all the flashcards

Project Organizational Chart

A visual representation of the project's organizational structure, showing the reporting hierarchy and relationships between team members.

Signup and view all the flashcards

Responsibility Assignment Matrix (RAM)

A matrix that maps out tasks or project elements against assigned team members, clarifying who is responsible for what.

Signup and view all the flashcards

Project Staff Acquisition

The process of selecting and acquiring the necessary project team members, which might involve recruiting, hiring, and onboarding new resources.

Signup and view all the flashcards

Tuckman's Stages of Team Development

The Tuckman Model of Team Development outlines five stages through which teams evolve: Forming (initial acquaintance), Storming (conflict and clarification), Norming (establishing rules), Performing (productive work), and Adjourning (disbanding).

Signup and view all the flashcards

Myers-Briggs Type Indicator (MBTI)

Myers-Briggs Type Indicator (MBTI) identifies personality types based on four dimensions: Extroversion/Introversion (E/I), Sensing/Intuition (S/N), Thinking/Feeling (T/F), and Judging/Perceiving (J/P). This helps team members understand each other better and improve collaboration.

Signup and view all the flashcards

Social Styles Profile

The Social Styles Profile categorizes individuals into four zones based on their assertiveness and responsiveness: Drivers (assertive and direct), Expressives (assertive and enthusiastic), Analyticals (reserved and logical), and Amiables (reserved and cooperative). Understanding social styles can help navigate communication and interactions.

Signup and view all the flashcards

Team Development

The primary goal of team development is to enhance collaboration and improve project performance. This involves creating a positive environment where individuals can work together effectively to achieve outcomes.

Signup and view all the flashcards

Training for Teams

Training programs equip individuals with knowledge and skills for personal development, understanding team dynamics, and improving collaboration. These programs often incorporate team-building activities, which can be physical challenges or psychological assessments.

Signup and view all the flashcards

NTs in Technology

The Myers-Briggs Type Indicator (MBTI) reveals that individuals classified as NT (Intuitive Thinkers) are often drawn to technology fields due to their analytical and strategic thinking skills.

Signup and view all the flashcards

Social Styles and Collaboration

The Social Styles Profile reveals that individuals with contrasting styles (e.g., Drivers and Amiables) may experience communication difficulties due to differing approaches and expectations. Understanding these differences is crucial for effective collaboration.

Signup and view all the flashcards

Study Notes

Chapter 9: Project Human Resource Management

  • Project human resource management encompasses the processes required to use project personnel in a way that optimizes efficiency and effectiveness.

  • Corporate executives often state "people are our most important asset," highlighting the importance of human resources management in project success.

  • The global IT workforce is a significant consideration and has implications for future project management.

  • By end of 2014, almost 3 billion Internet users and 2.3 billion mobile-broadband subscriptions existed.

  • By 2020, ICT spending is projected to reach nearly $5 trillion.

  • Project management has consistently ranked high on lists of in-demand skills.

  • PMI estimates a demand for 15.7 million project management jobs from 2010 to 2020.

  • Proactive organizations are addressing workforce needs through improved benefits, redefining work hours and incentives, and actively searching for future workers.

  • 2013 Yahoo CEO memo restricted work-from-home policies, causing a stir in the IT community.

  • Diebold's CEO took the opposite approach, attracting top workers by supporting remote work.

  • A 2014 report by CompTIA showed a gap between desired IT skills and available talent.

  • 68 percent of IT firms experienced challenges in finding new staff.

  • 58 percent of businesses are concerned about IT talent quality and quantity.

  • The common strategy to combat understaffing is demanding longer work hours from employees in most cases.

Processes for Project Human Resource Management

  • Defining project roles, reporting relationships, responsibilities: planning encompasses identifying and documenting these aspects.

  • Acquiring the project team: involves recruiting and assigning personnel.

  • Developing the project team: focusing on skills development and team cohesion.

  • Managing the project team: includes performance tracking, motivation, feedback, conflict resolution, and change management.

  • Planning involves developing a resource plan.

  • Executing: includes acquiring team members and updating project plans.

  • Monitoring and controlling: involves managing the team, updating project plans, and managing organizational assets.

Key Concepts for Managing People

  • Motivation theories are crucial as psychologists and theorists have heavily researched this area.

  • Influence and power: understanding these concepts is essential for project management.

  • Emotional intelligence plays a key role in managing people effectively.

  • Leadership styles impact project outcomes significantly.

  • Herzberg's Motivational and Hygiene factors theory is a crucial theoretical building block for project human resource management.

  • Motivation factors (achievement, recognition, work itself are associated with job satisfaction).

  • Hygiene factors (salary, supervision) avoid dissatisfaction but do not necessarily improve motivation.

Techniques to Encourage Teamwork

  • Covey's 7 principles: Be proactive, Begin with the end in mind, Put first things first, Think win/win, Seek first to understand then to be understood, Synergize, Sharpen the saw

  • Emphatic listening and rapport: essential for project managers who need to develop rapport with team members.

  • Emotional Intelligence: project managers may want to use this to better empathize with and understand team members.

Tools for Team and Project Management

  • Project management software assists in managing tasks related to human resources, assignments, potential shortages or underutilization, and leveling resources.

  • Responsibility Assignment Matrix (RAM) maps work to responsible individuals.

  • Resource Histograms display resource allocation over time.

  • RACI charts (Responsible, Accountable, Consulted, Informed) define roles and responsibilities for project tasks.

Conflict Management in Teams

  • Conflict management: managing conflicts that arise within the team or between members.

  • Various conflict-handling modes include confrontation, compromise, smoothing, forcing, withdrawal, and collaboration.

  • Conflict can be positive if focused on tasks and issues.

  • Emotional conflict, however, can negatively affect project performance.

  • Several project team dysfunctions include absence of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results.

General Advice for Project Managers

  • Project managers should be patient and kind.

  • Focus on resolving issues instead of blaming people.

  • Establish efficient and regular project meetings.

  • Teams may need time for basic development.

  • Limit team size.

  • Plan social activities and foster a sense of team identity.

  • Encourage team members to help each other.

Project Team Essentials

  • Acquiring qualified team members is crucial.

  • Effective project managers can recruit individuals who are suited to the roles and timing requirements.

  • Good staffing plans and incentives are essential for recruiting and retaining quality talent.

  • Good practices are often demonstrated by successful companies featured in magazine lists or online.

  • Resource allocation: resource loading assesses the requirements for resources over time. Overallocation occurs when more resources are assigned than are available.

Resource Leveling

  • Resource leveling allows delaying or accelerating tasks to adjust resources.

  • Its goal is smoother resource utilization to reduce over-allocation and achieve more balanced workload distribution.

Team Development Techniques

  • Tuckman model of team development (Forming, Storming, Norming, Performing, Adjourning)

  • Training and team-building activities foster understanding and collaboration. Tools like the Myers-Briggs Type Indicator (MBTI), social styles profiles, and DISC profiles provide useful insights into individual personality or social preferences.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

Related Documents

Description

Explore Chapter 9 of Project Human Resource Management, which emphasizes the processes essential for optimizing project personnel. Understand the significance of human resources in project success and the projections for IT workforce demand in the future.

More Like This

Use Quizgecko on...
Browser
Browser