Principles of Management in Hospitality Firms

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Questions and Answers

How long does the written exam last?

45 minutes

30 minutes (correct)

15 minutes

60 minutes

How has the composition of the hospitality industry changed over time?

It has expanded to include a wider variety of services. (correct)

It has narrowed down to upscale services for a small group.

It focuses only on hotel services now.

It has become entirely dependent on outdoor activities.

What are the major influences on spending in the hospitality industry?

Local weather patterns.

Government regulations.

Economic conditions. (correct)

Population growth.

The demand for hospitality services related to leisure activities is mainly driven by which factor?

Changes in income levels. Signup and view all the answers

Which statement best describes the relationship between the hospitality industry and economic conditions?

Spending increases during positive economic environments. Signup and view all the answers

What kind of services does the modern hospitality industry provide?

Leisure services and business-related services. Signup and view all the answers

Which of the following reflects a change in the clientele of the hospitality industry?

Shift to serving a broader customer base. Signup and view all the answers

How have leisure services in the hospitality industry been characterized in recent decades?

They have become major sub-sectors of the industry. Signup and view all the answers

What is a significant result of urbanization on the hospitality industry?

Growth in the variety of hospitality services. Signup and view all the answers

What was one of the original meanings of the term hospitality in the late fourteenth century?

Act of being hospitable Signup and view all the answers

Which of the following best describes the historical origin of the hospitality industry?

Casual arrangements between locals and travelers Signup and view all the answers

Which Latin word is identified as meaning 'guest' or 'host'?

Hospes Signup and view all the answers

The hospitality industry evolved to serve which group of individuals historically?

Mobile class of merchants, nobles, scholars, and priests Signup and view all the answers

What was a basic service provided by the early hospitality industry?

Basic meals and ale Signup and view all the answers

From which Old French word is the term 'hospitality' derived?

Ospitalité Signup and view all the answers

Study Notes

Course Information

Course Title: Principles of Management of Hospitality Firms
Instructor: Anthony La Salandra
Academic Year: 2024/2025
Partner Organization: Scuola Italiana cdp" di Ospitalità
Partner University: Ca' Foscari University of Venice
Program: Bachelor's Degree Programme in Hospitality Innovation and e-Tourism

Contact Information

Email: [email protected]
Internships: Available in Risposte Turismo or other sectors
Clarifications & Questions: Refer to the online information
Materials: Refer to the online information
Office Hours: Refer to the online information
Course Program: Refer to the online information
Bureaucracy & Thesis: Refer to the online information
Slides: Not distributed currently

Course Details

Schedule: Monday-Thursday, Epsilon-2 Room, plus recovery week and Friday/Monday switch with Prof. Pilone
Updates: Check calendar online for updates

Exams

Format: Written exam (one or two steps), multiple choice + optional oral exam
Multiple Choice Exam: 30 questions; no going back; correct answers +1 point; incorrect answers -0.25 point; no answer = 0 points; 30 minutes duration
Oral Exam: Optional; required if score is over 26 out of 30 on the initial multiple choice exam
Project Presentations: Optional; can boost final grades
Details: Available on Moodle and during course

First Assignment

Topic: Most Interesting Hotel Brands in Italy
Format: 1-2 slide case study
Submission: By next Monday via email
Include: Revenue, number of rooms, specialization, key variables, relevant highlights/news, and why the case is of interest

Course Aims

Understand the context of hospitality firms
Analyze and measure key variables in hospitality
Learn about organizational and managerial models
Study marketing policies and tools utilized in hospitality
Comprehend the legal frameworks within which tourism businesses operate

History of Hospitality (Part 1)

Origin: Casual arrangements between locals and travelers seeking rest and basic needs
Initial Focus: Food and basic lodging services

History of Hospitality (Part 2)

Evolution: Hospitality evolved by serving the increasing needs of merchants, nobles, scholars, and priests
Expansion: Expanded to meet the needs of a larger and more varied population
Modern Development: Hospitality's characteristics evolved to accommodate broader needs
Expansion: Expanded to include various services in addition to hotels (e.g., restaurants, cinemas, parks.)

Hospitality Characteristics

Relationship to Leisure and Tourism: Key characteristics of hospitality in relation to tourism and non-leisure activities
Diagram relating Hospitality to International/Domestic Tourism; Leisure; and Non-leisure

General Information

Think Wide Concept: Encourages a broader understanding
Hospitality Industry Impact: Industry influenced by, and influencing, local, regional, and global economic factors
Economic Influence: Changes in income levels and economic trends impact the demand, and hospitality businesses are largely affected by such changes.

Guest Lecturer

Gino Marchionna, Founder, Tourismore

Hotel Distribution

Diagram of various channels and intermediaries in hotel distribution systems
Includes: loyal travelers; leisure tourists; business travelers; online travel agencies; affiliate online travel agencies; travel management companies; corporate self-booking systems; tour operators; wholesalers/bedbanks; global distribution systems (GDS); hotel e-commerce; central reservation systems (CRS); and proprietary switching systems.

Introduction to Hospitality

30 Key Words: Introduction to hospitality will use these key words

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Description

Test your knowledge on the principles of management specifically within hospitality firms after taking the course with Anthony La Salandra. This quiz covers essential concepts, management techniques, and contemporary issues in the hospitality sector. Prepare to apply your understanding in real-world scenarios as you assess your readiness for the exam.