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Phlebotomist Administrative and Clerical Skills

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6 Questions

What is one of the clerical duties of a phlebotomist?

Calculating prices of tests and informing patients

What is an example of a report that a phlebotomist may be involved in?

Urinalysis report

What is an important aspect of a phlebotomist's duties in terms of patient information?

Ensuring correct spelling of patient's name

What is a task that a phlebotomist may perform to organize their workload?

Filing of request forms

What is a skill that a phlebotomist may need to perform their duties?

Computer skills

What is an important consideration for a phlebotomist when handling patient information?

Maintaining confidentiality of patient records

Study Notes

Clerical Skills and Duties

  • Phlebotomist duties include basic record keeping and other clerical tasks
  • Gathering patient basic information: correct spelling of name, sex, DOB/age, ID, etc.

Administrative Tasks

  • Calculating prices of tests and informing patients
  • Creating receipts/invoices
  • Handling claim forms for patients
  • Entering information into a logging system (written or computerized)

Organizational Tasks

  • Organizing and scheduling appointments (e.g., semen analysis, GTT, etc.)
  • Handling inquiries and explaining request forms
  • Answering and making phone calls (follow-up, reminders, informing patients of ready results, etc.)

Patient Care and Comfort

  • Ensuring the comfort of patients during phlebotomy procedures
  • Hosting patients during their visit

Data Management

  • Filing request forms and maintaining inventory levels
  • Ordering and restocking supplies
  • Employing computer skills for data management
  • Reporting system management: using templates, storing and backing up reports

Reporting and Record Keeping

  • Preparing completed and final reports (e.g., CBC, chemistry, urinalysis reports)
  • Maintaining a database for normal and abnormal results
  • Ensuring accurate handwriting and labeling, especially with similar names, DOBs, etc.

This quiz assesses the clerical and administrative tasks of a phlebotomist, including record keeping, patient information gathering, and organizational duties.

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