Performance Appraisal Overview
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Questions and Answers

What does the learning and growth perspective assess?

It assesses employee satisfaction, retention, and the organization's capacity to evolve.

What are typical measures in the learning and growth perspective?

Typical measures include employee satisfaction, time to hire, first-year turnover, and training received.

Identify two advantages of using the balanced scorecard according to Kaplan and Norton.

It consolidates disparate elements into a single report and ensures that improvements are not made at the expense of other areas.

How can faster time to market be achieved according to Kaplan and Norton?

<p>It can be achieved by improving management of product introductions or by making only incrementally different products.</p> Signup and view all the answers

What does organization capacity monitor?

<p>It monitors people, culture, organization, and the infrastructure that supports them.</p> Signup and view all the answers

What is the primary purpose of the four-pronged balanced scorecard?

<p>Its purpose is to translate strategic goals into a set of performance objectives.</p> Signup and view all the answers

Why is employee engagement an important measure in the balanced scorecard?

<p>Employee engagement is linked to retention and overall organizational effectiveness.</p> Signup and view all the answers

What does the term 'regretted turnover' refer to in the context of employee metrics?

<p>'Regretted turnover' refers to employees leaving the organization that the company would have preferred to retain.</p> Signup and view all the answers

What is the primary purpose of the balanced scorecard in performance management?

<p>The primary purpose of the balanced scorecard is to connect various components of strategic planning and management, ensuring alignment between projects, KPIs, and organizational objectives.</p> Signup and view all the answers

Name the first perspective of the balanced scorecard and describe its focus.

<p>The first perspective is Financial analysis, which focuses on measures such as operating income, profitability, and return on investment.</p> Signup and view all the answers

What does the Customer analysis perspective evaluate?

<p>The Customer analysis perspective evaluates investment in customer service and retention by comparing service levels with competitors.</p> Signup and view all the answers

Identify the third perspective of the balanced scorecard and its main concern.

<p>The third perspective is Internal analysis, which concerns the efficiency and effectiveness of internal business processes linked to strategic goals.</p> Signup and view all the answers

List one specific metric used within the Customer analysis perspective for manufacturing companies.

<p>Manufacturing companies often track on-time delivery as a specific metric within the Customer analysis perspective.</p> Signup and view all the answers

How do the financial measures in the balanced scorecard impact business strategy?

<p>Financial measures provide insight into the organization's profitability and growth potential, informing strategic decision-making.</p> Signup and view all the answers

Explain how the balanced scorecard framework benefits strategic planning.

<p>The balanced scorecard framework benefits strategic planning by enabling organizations to visualize and understand the linkages between various performance areas and strategic objectives.</p> Signup and view all the answers

What type of organizations would primarily use the balanced scorecard framework?

<p>Primarily for-profit organizations use the balanced scorecard framework to measure and improve their performance across various strategic dimensions.</p> Signup and view all the answers

What are the primary benefits of performance appraisal for employees?

<p>Performance appraisal provides feedback on employee performance and acts as a motivational tool to improve efficiency.</p> Signup and view all the answers

What can lead to the failure of a performance appraisal system?

<p>The use of incorrect or irrelevant evaluation factors can lead to the failure of performance appraisal.</p> Signup and view all the answers

What are the four perspectives included in a Balanced Scorecard?

<p>The four perspectives are Financial, Customer, Internal Process, and Learning and Growth.</p> Signup and view all the answers

How does the Balanced Scorecard help organizations in terms of strategy alignment?

<p>It aligns day-to-day work with organizational strategy and prioritizes projects, products, and services.</p> Signup and view all the answers

Why may some managers struggle with effectively conducting performance appraisals?

<p>Some managers may not be qualified enough to assess employees' abilities properly, leading to irrelevant data collection.</p> Signup and view all the answers

What does the balanced aspect of the Balanced Scorecard signify?

<p>It signifies the importance of assessing both strategic and traditional financial measures to achieve a holistic view of performance.</p> Signup and view all the answers

What motivational role does performance appraisal play for employees?

<p>Performance appraisal motivates individuals by providing a clear picture of their efficiency and areas for improvement.</p> Signup and view all the answers

What is one of the key objectives of using a Balanced Scorecard in organizations?

<p>One key objective is to communicate organizational goals and monitor progress towards strategic targets.</p> Signup and view all the answers

What is the first actionable step in developing a balanced scorecard for a business unit?

<p>Preparation.</p> Signup and view all the answers

How long do senior managers typically spend in the first round of interviews for the balanced scorecard development?

<p>About 90 minutes each.</p> Signup and view all the answers

What occurs during the first executive workshop in the balanced scorecard development process?

<p>Management develops a consensus on the mission and strategy.</p> Signup and view all the answers

In the second round of interviews, what does the facilitator focus on?

<p>Reviewing and consolidating input from the executive workshop.</p> Signup and view all the answers

What is the purpose of the second executive workshop?

<p>To debate the vision, strategy, and tentative scorecard.</p> Signup and view all the answers

What outcomes are achieved by the end of the third executive workshop?

<p>Consensus on vision, objectives, and performance targets.</p> Signup and view all the answers

What is the implementation step focused on in the balanced scorecard process?

<p>Linking performance measures to databases and IT systems.</p> Signup and view all the answers

What is the purpose of the periodic reviews in the balanced scorecard process?

<p>To prepare a quarterly or monthly report on the scorecard measures.</p> Signup and view all the answers

What defines a transfer in an organizational context?

<p>A transfer involves a change in job location without altering position, pay, or responsibilities.</p> Signup and view all the answers

Name the three categories of employee transfers.

<p>The three categories are Employee Initiated Transfer, Company Initiated Transfer, and Public Initiated Transfer.</p> Signup and view all the answers

What are some reasons an employee might request a personal transfer?

<p>Reasons include health issues, family problems, pursuing higher education, or avoiding conflicts at work.</p> Signup and view all the answers

How might a company initiate a transfer?

<p>A company may initiate a transfer due to temporary absenteeism, workload fluctuations, or to enhance employee job satisfaction.</p> Signup and view all the answers

What is a common reason for employee-initiated transfers related to personal career goals?

<p>Employees often seek transfers to find more challenging and creative job opportunities.</p> Signup and view all the answers

Explain the impact of temporary absenteeism on company-initiated transfers.

<p>Temporary absenteeism can lead companies to transfer employees to fill gaps in staffing and maintain productivity.</p> Signup and view all the answers

What is the goal of improving employee versatility through transfers?

<p>The goal is to enhance employees' adaptability and skills for various roles within the organization.</p> Signup and view all the answers

Why might an organization pursue transfers to minimize bribery or corruption?

<p>Transferring employees can reduce opportunities for unethical behavior by altering workplace relationships.</p> Signup and view all the answers

What initiates public transfers of employees?

<p>Public transfers are typically initiated through politicians or government due to behavior against social norms or actions against public interest.</p> Signup and view all the answers

What is the main reason for production transfers?

<p>The main reason for production transfers is to stabilize employment and avoid layoffs by moving employees between departments.</p> Signup and view all the answers

Define versatility transfers.

<p>Versatility transfers prepare employees for different jobs by training them so they can adapt when needed.</p> Signup and view all the answers

What is the intent of remedial transfers?

<p>Remedial transfers aim to relocate an employee who feels uncomfortable in their current job due to various issues like health or interpersonal conflicts.</p> Signup and view all the answers

How do miscellaneous transfers differ from other transfer types?

<p>Miscellaneous transfers can be temporary or permanent and include departmental, sectional, or inter-plant transfers.</p> Signup and view all the answers

Why might employees experience frequent transfers?

<p>Frequent transfers may occur due to political victimization or favoritism within company-initiated transfers.</p> Signup and view all the answers

What are shift transfers primarily used for?

<p>Shift transfers are primarily used to rotate employees between different shifts in manufacturing concerns.</p> Signup and view all the answers

What is a replacement transfer?

<p>A replacement transfer is when an employee with longer service is moved to another department to take the place of a less experienced employee.</p> Signup and view all the answers

Study Notes

Performance Appraisal

  • Performance Appraisal is the systematic evaluation of employee performance and abilities.
  • It involves methods such as comparing employee pay to targets, analyzing factors affecting performance, and guiding employees towards better performance.

Objectives of Performance Appraisal

  • Establishing compensation packages and wage structures
  • Identifying employee strengths and weaknesses for job placement
  • Assessing employee potential for growth
  • Providing feedback on performance and status
  • Influencing employee work habits
  • Reviewing and improving training programs

Advantages of Performance Appraisal

  • Promotion: Identifying high-performing employees for promotion opportunities, and potentially demoting or dismissing poor performers.
  • Compensation: Evaluating employee performance to determine appropriate compensation packages, including bonuses and salary increases.
  • Employee Development: Performance appraisal helps supervisors create training programs tailored to employee strengths and weaknesses.
  • Selection Validation: Helps in assessing the effectiveness of the selection process.
  • Communication: Provides a platform for understanding and accepting employee skills among superiors and subordinates.

Methods of Performance Appraisal

  • Modern Methods:
    • Management by Objectives (MBO)
    • 360-degree appraisal
    • Assessment centers
    • Behaviorally Anchored Rating Scales (BARS)
  • Traditional Methods:
    • Ranking method
    • Grading method
    • Paired comparison
    • Forced choice method
    • Graphical rating method
    • Forced distribution method
    • Checklist method
    • Essay method
    • Critical incidents method
    • Field review method

Examples of Traditional Methods

  • Ranking method: Ranking employees based on performance levels and other factors. Challenges occur when employees have similar characteristics.
  • Grading method: Assigning grades (e.g., A, B, C) based on contribution. Can use letter grades or descriptive terms like 'excellent,' 'good,' 'bad.' Used for promotion and training planning.
  • Paired comparison method: Comparing each employee with every other to identify better performers. Time-consuming for large groups.
  • Forced choice method: Provides statements describing employees for the appraiser to select. Time-consuming.
  • Graphical rating method: Rating employees on various characteristics using points (e.g., 1-7) or descriptive terms.
  • Forced distribution method: Dividing employees into categories (e.g., top performers, average performers, underperformers). Can use this method to compare employees’ performance.
  • Checklist method: Using a pre-determined list of characteristics to assess employees. Can be a straightforward method but can lack detailed insight.
  • Essay method: Writing an essay describing employee performance. Relies on appraiser's writing skills, which may lead to bias and subjectivity.
  • Critical incidents method: Documenting specific critical events (positive or negative) and using this information to evaluate employee performance.
  • Field review method: Getting feedback from subordinates and supervisors to evaluate an employee's performance.

Examples of Modern Methods

  • Management by Objectives (MBO): Employees are given objectives based on their job responsibilities; a team monitors the tasks to identify skill gaps.
  • 360-degree appraisal: Employees are assessed by supervisors, customers, peers, and even themselves, providing a holistic view of performance.
  • Assessment centers: Employees take part in role-playing and group exercises to evaluate their abilities and skills relevant to the job.
  • Behaviorally Anchored Rating Scales (BARS): Uses critical incidents and behavior descriptions to evaluate performance. More quantifiable than some other methods.

Other Factors

  • 720-degree feedback: Using feedback from a wider range of stakeholders (internal and external).
  • Balanced Scorecard (BSC): A management strategy including four perspectives: Financial, Customer, Internal Process, and Learning and Growth.
  • Absenteeism: The absence of employees, categorized as authorized or unauthorized, and related causes and control measures.
  • Promotion: Upward movement of an employee within an organization (can be vertical – different job, or horizontal – same job but higher responsibility).
  • Demotion: The lowering of an employee's position. A disciplinary action, or related to business conditions, or changing employee roles.
  • Special actions: Taking specific measures to improve and develop employees.
  • Communication: Effective communication creates a better workplace where employees understand their strengths and needs.
  • Performance Review: Performance reviews can help improve productivity, employee engagement, and retention.
  • Employee Transfers: Changes in employee workspace location.

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Description

This quiz covers the essential concepts and objectives of performance appraisal, including methods of evaluating employee performance. Understand how performance appraisals can influence compensation, promotion, and employee development within an organization.

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