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Questions and Answers
What does the learning and growth perspective assess?
What does the learning and growth perspective assess?
It assesses employee satisfaction, retention, and the organization's capacity to evolve.
What are typical measures in the learning and growth perspective?
What are typical measures in the learning and growth perspective?
Typical measures include employee satisfaction, time to hire, first-year turnover, and training received.
Identify two advantages of using the balanced scorecard according to Kaplan and Norton.
Identify two advantages of using the balanced scorecard according to Kaplan and Norton.
It consolidates disparate elements into a single report and ensures that improvements are not made at the expense of other areas.
How can faster time to market be achieved according to Kaplan and Norton?
How can faster time to market be achieved according to Kaplan and Norton?
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What does organization capacity monitor?
What does organization capacity monitor?
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What is the primary purpose of the four-pronged balanced scorecard?
What is the primary purpose of the four-pronged balanced scorecard?
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Why is employee engagement an important measure in the balanced scorecard?
Why is employee engagement an important measure in the balanced scorecard?
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What does the term 'regretted turnover' refer to in the context of employee metrics?
What does the term 'regretted turnover' refer to in the context of employee metrics?
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What is the primary purpose of the balanced scorecard in performance management?
What is the primary purpose of the balanced scorecard in performance management?
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Name the first perspective of the balanced scorecard and describe its focus.
Name the first perspective of the balanced scorecard and describe its focus.
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What does the Customer analysis perspective evaluate?
What does the Customer analysis perspective evaluate?
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Identify the third perspective of the balanced scorecard and its main concern.
Identify the third perspective of the balanced scorecard and its main concern.
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List one specific metric used within the Customer analysis perspective for manufacturing companies.
List one specific metric used within the Customer analysis perspective for manufacturing companies.
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How do the financial measures in the balanced scorecard impact business strategy?
How do the financial measures in the balanced scorecard impact business strategy?
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Explain how the balanced scorecard framework benefits strategic planning.
Explain how the balanced scorecard framework benefits strategic planning.
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What type of organizations would primarily use the balanced scorecard framework?
What type of organizations would primarily use the balanced scorecard framework?
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What are the primary benefits of performance appraisal for employees?
What are the primary benefits of performance appraisal for employees?
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What can lead to the failure of a performance appraisal system?
What can lead to the failure of a performance appraisal system?
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What are the four perspectives included in a Balanced Scorecard?
What are the four perspectives included in a Balanced Scorecard?
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How does the Balanced Scorecard help organizations in terms of strategy alignment?
How does the Balanced Scorecard help organizations in terms of strategy alignment?
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Why may some managers struggle with effectively conducting performance appraisals?
Why may some managers struggle with effectively conducting performance appraisals?
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What does the balanced aspect of the Balanced Scorecard signify?
What does the balanced aspect of the Balanced Scorecard signify?
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What motivational role does performance appraisal play for employees?
What motivational role does performance appraisal play for employees?
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What is one of the key objectives of using a Balanced Scorecard in organizations?
What is one of the key objectives of using a Balanced Scorecard in organizations?
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What is the first actionable step in developing a balanced scorecard for a business unit?
What is the first actionable step in developing a balanced scorecard for a business unit?
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How long do senior managers typically spend in the first round of interviews for the balanced scorecard development?
How long do senior managers typically spend in the first round of interviews for the balanced scorecard development?
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What occurs during the first executive workshop in the balanced scorecard development process?
What occurs during the first executive workshop in the balanced scorecard development process?
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In the second round of interviews, what does the facilitator focus on?
In the second round of interviews, what does the facilitator focus on?
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What is the purpose of the second executive workshop?
What is the purpose of the second executive workshop?
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What outcomes are achieved by the end of the third executive workshop?
What outcomes are achieved by the end of the third executive workshop?
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What is the implementation step focused on in the balanced scorecard process?
What is the implementation step focused on in the balanced scorecard process?
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What is the purpose of the periodic reviews in the balanced scorecard process?
What is the purpose of the periodic reviews in the balanced scorecard process?
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What defines a transfer in an organizational context?
What defines a transfer in an organizational context?
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Name the three categories of employee transfers.
Name the three categories of employee transfers.
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What are some reasons an employee might request a personal transfer?
What are some reasons an employee might request a personal transfer?
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How might a company initiate a transfer?
How might a company initiate a transfer?
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What is a common reason for employee-initiated transfers related to personal career goals?
What is a common reason for employee-initiated transfers related to personal career goals?
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Explain the impact of temporary absenteeism on company-initiated transfers.
Explain the impact of temporary absenteeism on company-initiated transfers.
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What is the goal of improving employee versatility through transfers?
What is the goal of improving employee versatility through transfers?
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Why might an organization pursue transfers to minimize bribery or corruption?
Why might an organization pursue transfers to minimize bribery or corruption?
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What initiates public transfers of employees?
What initiates public transfers of employees?
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What is the main reason for production transfers?
What is the main reason for production transfers?
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Define versatility transfers.
Define versatility transfers.
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What is the intent of remedial transfers?
What is the intent of remedial transfers?
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How do miscellaneous transfers differ from other transfer types?
How do miscellaneous transfers differ from other transfer types?
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Why might employees experience frequent transfers?
Why might employees experience frequent transfers?
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What are shift transfers primarily used for?
What are shift transfers primarily used for?
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What is a replacement transfer?
What is a replacement transfer?
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Study Notes
Performance Appraisal
- Performance Appraisal is the systematic evaluation of employee performance and abilities.
- It involves methods such as comparing employee pay to targets, analyzing factors affecting performance, and guiding employees towards better performance.
Objectives of Performance Appraisal
- Establishing compensation packages and wage structures
- Identifying employee strengths and weaknesses for job placement
- Assessing employee potential for growth
- Providing feedback on performance and status
- Influencing employee work habits
- Reviewing and improving training programs
Advantages of Performance Appraisal
- Promotion: Identifying high-performing employees for promotion opportunities, and potentially demoting or dismissing poor performers.
- Compensation: Evaluating employee performance to determine appropriate compensation packages, including bonuses and salary increases.
- Employee Development: Performance appraisal helps supervisors create training programs tailored to employee strengths and weaknesses.
- Selection Validation: Helps in assessing the effectiveness of the selection process.
- Communication: Provides a platform for understanding and accepting employee skills among superiors and subordinates.
Methods of Performance Appraisal
-
Modern Methods:
- Management by Objectives (MBO)
- 360-degree appraisal
- Assessment centers
- Behaviorally Anchored Rating Scales (BARS)
-
Traditional Methods:
- Ranking method
- Grading method
- Paired comparison
- Forced choice method
- Graphical rating method
- Forced distribution method
- Checklist method
- Essay method
- Critical incidents method
- Field review method
Examples of Traditional Methods
- Ranking method: Ranking employees based on performance levels and other factors. Challenges occur when employees have similar characteristics.
- Grading method: Assigning grades (e.g., A, B, C) based on contribution. Can use letter grades or descriptive terms like 'excellent,' 'good,' 'bad.' Used for promotion and training planning.
- Paired comparison method: Comparing each employee with every other to identify better performers. Time-consuming for large groups.
- Forced choice method: Provides statements describing employees for the appraiser to select. Time-consuming.
- Graphical rating method: Rating employees on various characteristics using points (e.g., 1-7) or descriptive terms.
- Forced distribution method: Dividing employees into categories (e.g., top performers, average performers, underperformers). Can use this method to compare employees’ performance.
- Checklist method: Using a pre-determined list of characteristics to assess employees. Can be a straightforward method but can lack detailed insight.
- Essay method: Writing an essay describing employee performance. Relies on appraiser's writing skills, which may lead to bias and subjectivity.
- Critical incidents method: Documenting specific critical events (positive or negative) and using this information to evaluate employee performance.
- Field review method: Getting feedback from subordinates and supervisors to evaluate an employee's performance.
Examples of Modern Methods
- Management by Objectives (MBO): Employees are given objectives based on their job responsibilities; a team monitors the tasks to identify skill gaps.
- 360-degree appraisal: Employees are assessed by supervisors, customers, peers, and even themselves, providing a holistic view of performance.
- Assessment centers: Employees take part in role-playing and group exercises to evaluate their abilities and skills relevant to the job.
- Behaviorally Anchored Rating Scales (BARS): Uses critical incidents and behavior descriptions to evaluate performance. More quantifiable than some other methods.
Other Factors
- 720-degree feedback: Using feedback from a wider range of stakeholders (internal and external).
- Balanced Scorecard (BSC): A management strategy including four perspectives: Financial, Customer, Internal Process, and Learning and Growth.
- Absenteeism: The absence of employees, categorized as authorized or unauthorized, and related causes and control measures.
- Promotion: Upward movement of an employee within an organization (can be vertical – different job, or horizontal – same job but higher responsibility).
- Demotion: The lowering of an employee's position. A disciplinary action, or related to business conditions, or changing employee roles.
- Special actions: Taking specific measures to improve and develop employees.
- Communication: Effective communication creates a better workplace where employees understand their strengths and needs.
- Performance Review: Performance reviews can help improve productivity, employee engagement, and retention.
- Employee Transfers: Changes in employee workspace location.
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Description
This quiz covers the essential concepts and objectives of performance appraisal, including methods of evaluating employee performance. Understand how performance appraisals can influence compensation, promotion, and employee development within an organization.