Organizational Culture: Definition and Importance
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Questions and Answers

What is organizational culture defined as?

  • A system of shared assumptions, values, and norms that vary across departments
  • A system of shared assumptions, values, and beliefs that guide employee behavior (correct)
  • A system of external factors, values, and beliefs that influence an organization
  • A system of individual assumptions, values, and beliefs that shape an organization

What is the term for a culture that emerges within different departments, branches, or geographic locations?

  • Subculture (correct)
  • Subgroup
  • Organizational culture
  • Departmental culture

What is a possible reason for the emergence of subcultures within an organization?

  • The industry of the organization
  • The personal characteristics of employees and managers (correct)
  • The age of the organization
  • The size of the organization

Which of the following departments may have a shared emphasis on innovativeness?

<p>Marketing department (B)</p> Signup and view all the answers

How many subcultures were uncovered in a single police organization in an interesting study?

<p>5 (B)</p> Signup and view all the answers

What is the importance of organizational culture?

<p>It guides employee behavior and determines what is appropriate and inappropriate (A)</p> Signup and view all the answers

What is the primary reason why managers need to understand subculture values?

<p>To see its impact on workforce behavior and attitudes (A)</p> Signup and view all the answers

What is a counterculture?

<p>A subculture that is in direct opposition to the values of the broader organizational culture (D)</p> Signup and view all the answers

Why might a counterculture be tolerated by an organization?

<p>Because it is contributing positively to the effectiveness of the organization (B)</p> Signup and view all the answers

What can be uncovered by observing how employees interact and the choices they make?

<p>The values and assumptions that shape the organization's culture (A)</p> Signup and view all the answers

What is the deepest level of organizational culture?

<p>Basic assumptions (D)</p> Signup and view all the answers

What can be a competitive advantage for an organization?

<p>Having a rare and hard-to-imitate organizational culture (C)</p> Signup and view all the answers

Why is having a culture that encourages innovativeness and adaptability beneficial for a company in the high-tech industry?

<p>Because it supports company performance (D)</p> Signup and view all the answers

What is an example of an artifact of organizational culture?

<p>An executive 'open door' policy (A)</p> Signup and view all the answers

What can be a result of having the 'wrong' culture?

<p>Performance difficulties (B)</p> Signup and view all the answers

Why is it important to understand the organization's culture when interviewing for a position?

<p>To get a sense of whether your values align with the organization's values (D)</p> Signup and view all the answers

What is a more powerful way of controlling and managing employee behaviors than organizational rules and regulations?

<p>Organizational culture (C)</p> Signup and view all the answers

What is the primary benefit of understanding an organization's culture?

<p>To reduce feelings of discomfort and intrapersonal conflict (A)</p> Signup and view all the answers

What is the primary purpose of conflict management?

<p>To encourage positive change through conflict resolution (A)</p> Signup and view all the answers

What is an example of a value that may emerge from an assumption that happy employees benefit the organization?

<p>All of the above (D)</p> Signup and view all the answers

What is the primary limitation of observing an organization's artifacts to understand its culture?

<p>It may not give a full picture of the organization (D)</p> Signup and view all the answers

What is the goal of the collaborating conflict management style?

<p>To find a win-win solution (D)</p> Signup and view all the answers

What is the primary reason why differences in assumptions and values can create conflict within an organization?

<p>Because they may not be shared by everyone (A)</p> Signup and view all the answers

Why is it important to have people who understand conflicts and know how to resolve them in a business?

<p>Because conflicts are a natural part of the workplace (A)</p> Signup and view all the answers

What is the primary benefit of having a culture of respect, civility, and inclusion in the workplace?

<p>It helps to keep workplace conflict functional and productive (A)</p> Signup and view all the answers

What can be used to deal with conflict in the workplace?

<p>All of the above (D)</p> Signup and view all the answers

What is the primary reason for adapting communication style to suit the situation, audience, and purpose?

<p>To avoid conflicts and ensure effective communication (B)</p> Signup and view all the answers

What is the primary source of conflict in organizational culture related to power and authority?

<p>Different levels of power and authority (A)</p> Signup and view all the answers

What is the primary goal of aligning values and goals with the organization's vision and mission?

<p>To manage conflicts related to values and goals (A)</p> Signup and view all the answers

What is the primary benefit of creating a culture of learning, curiosity, and adaptability?

<p>To encourage employees to adapt to change and innovation (B)</p> Signup and view all the answers

What is the primary way to address conflicts related to values and goals?

<p>Respect and support the values and goals of others (D)</p> Signup and view all the answers

What is the primary reason for involving and informing employees in the change and innovation process?

<p>To provide them with adequate support and resources (D)</p> Signup and view all the answers

What is the primary goal of the collaborating conflict management style?

<p>To maintain relationships with all parties involved (D)</p> Signup and view all the answers

When is the competing conflict management style likely to be used?

<p>When morals require a specific course of action (D)</p> Signup and view all the answers

What is the main risk of using the competing conflict management style?

<p>It may lower morale and productivity (B)</p> Signup and view all the answers

What is the primary characteristic of the accommodating conflict management style?

<p>It puts the needs of the other party ahead of one's own (D)</p> Signup and view all the answers

When is the avoiding conflict management style likely to be effective?

<p>When a cool-down period is necessary (B)</p> Signup and view all the answers

What is the main advantage of the compromising conflict management style?

<p>It reaches a middle ground that satisfies both parties to some extent (B)</p> Signup and view all the answers

What is one of the most common sources of conflict in organizational culture?

<p>Communication styles (B)</p> Signup and view all the answers

What is the primary consequence of not managing diversity and inclusion effectively?

<p>Misunderstandings, stereotypes, and discrimination among employees (B)</p> Signup and view all the answers

What is the key to preventing and resolving conflicts related to diversity and inclusion?

<p>Fostering a culture of respect, empathy, and openness (B)</p> Signup and view all the answers

What is the main risk of using the compromising conflict management style excessively?

<p>It breeds resentment among employees (A)</p> Signup and view all the answers

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