42 Questions
What is organizational culture defined as?
A system of shared assumptions, values, and beliefs that guide employee behavior
What is the term for a culture that emerges within different departments, branches, or geographic locations?
Subculture
What is a possible reason for the emergence of subcultures within an organization?
The personal characteristics of employees and managers
Which of the following departments may have a shared emphasis on innovativeness?
Marketing department
How many subcultures were uncovered in a single police organization in an interesting study?
5
What is the importance of organizational culture?
It guides employee behavior and determines what is appropriate and inappropriate
What is the primary reason why managers need to understand subculture values?
To see its impact on workforce behavior and attitudes
What is a counterculture?
A subculture that is in direct opposition to the values of the broader organizational culture
Why might a counterculture be tolerated by an organization?
Because it is contributing positively to the effectiveness of the organization
What can be uncovered by observing how employees interact and the choices they make?
The values and assumptions that shape the organization's culture
What is the deepest level of organizational culture?
Basic assumptions
What can be a competitive advantage for an organization?
Having a rare and hard-to-imitate organizational culture
Why is having a culture that encourages innovativeness and adaptability beneficial for a company in the high-tech industry?
Because it supports company performance
What is an example of an artifact of organizational culture?
An executive 'open door' policy
What can be a result of having the 'wrong' culture?
Performance difficulties
Why is it important to understand the organization's culture when interviewing for a position?
To get a sense of whether your values align with the organization's values
What is a more powerful way of controlling and managing employee behaviors than organizational rules and regulations?
Organizational culture
What is the primary benefit of understanding an organization's culture?
To reduce feelings of discomfort and intrapersonal conflict
What is the primary purpose of conflict management?
To encourage positive change through conflict resolution
What is an example of a value that may emerge from an assumption that happy employees benefit the organization?
All of the above
What is the primary limitation of observing an organization's artifacts to understand its culture?
It may not give a full picture of the organization
What is the goal of the collaborating conflict management style?
To find a win-win solution
What is the primary reason why differences in assumptions and values can create conflict within an organization?
Because they may not be shared by everyone
Why is it important to have people who understand conflicts and know how to resolve them in a business?
Because conflicts are a natural part of the workplace
What is the primary benefit of having a culture of respect, civility, and inclusion in the workplace?
It helps to keep workplace conflict functional and productive
What can be used to deal with conflict in the workplace?
All of the above
What is the primary reason for adapting communication style to suit the situation, audience, and purpose?
To avoid conflicts and ensure effective communication
What is the primary source of conflict in organizational culture related to power and authority?
Different levels of power and authority
What is the primary goal of aligning values and goals with the organization's vision and mission?
To manage conflicts related to values and goals
What is the primary benefit of creating a culture of learning, curiosity, and adaptability?
To encourage employees to adapt to change and innovation
What is the primary way to address conflicts related to values and goals?
Respect and support the values and goals of others
What is the primary reason for involving and informing employees in the change and innovation process?
To provide them with adequate support and resources
What is the primary goal of the collaborating conflict management style?
To maintain relationships with all parties involved
When is the competing conflict management style likely to be used?
When morals require a specific course of action
What is the main risk of using the competing conflict management style?
It may lower morale and productivity
What is the primary characteristic of the accommodating conflict management style?
It puts the needs of the other party ahead of one's own
When is the avoiding conflict management style likely to be effective?
When a cool-down period is necessary
What is the main advantage of the compromising conflict management style?
It reaches a middle ground that satisfies both parties to some extent
What is one of the most common sources of conflict in organizational culture?
Communication styles
What is the primary consequence of not managing diversity and inclusion effectively?
Misunderstandings, stereotypes, and discrimination among employees
What is the key to preventing and resolving conflicts related to diversity and inclusion?
Fostering a culture of respect, empathy, and openness
What is the main risk of using the compromising conflict management style excessively?
It breeds resentment among employees
Test your knowledge on organizational culture, its definition, levels, strength, and importance in shaping employee behavior. Learn about the concept of organizational subcultures and how they impact organizations.
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