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Organizational Change Management Quiz

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Questions and Answers

What are the conditions required to effectively manage change according to John Kotter’s Model?

Ignoring employee feedback

Establishing a sense of urgency (correct)

Offering financial incentives to employees

Maintaining the status quo

What is a source of complacency identified in the text?

Regular performance feedback from external sources

Encouraging open communication within the organization

Setting high overall performance standards

Too much happy talk from senior management (correct)

What is a recommendation for successful change as per John Kotter?

Avoiding communication about the change vision

Creating the guiding coalition (correct)

Ignoring the existing organizational culture

Focusing only on long-term wins

What is a reason for transformation efforts to fail according to the text?

Certain things are not kept in mind Signup and view all the answers

What is a way to communicate the change to be brought about?

Developing a vision and strategy Signup and view all the answers

What is a source of complacency related to organizational structures?

Organizational structures that focus employees on narrow functional goals Signup and view all the answers

What is a source of complacency related to human nature?

Human nature, with its capacity for denial, especially if people are already busy or stressed Signup and view all the answers

What is a reason for resistance to change according to the text?

The absence of a major and visible crisis Signup and view all the answers

What are the three stages of Kurt Lewin’s model of change?

Unfreezing, Moving, Refreezing Signup and view all the answers

According to the IBM study, what is a core competence for companies to survive?

Managing change Signup and view all the answers

What is the main reason for failed change initiatives, according to the CEOs surveyed by IBM?

A gap between actual change capability and needed change capability Signup and view all the answers

What is listed as one of the barriers to change in the IBM study?

Lack of commitment of the higher management Signup and view all the answers

What is considered an ingredient for successful change in the IBM study?

Employee involvement Signup and view all the answers

What is a common human reaction to disruptive events, as mentioned in the text?

Resistance to change Signup and view all the answers

What is the power of resistant employees, as mentioned in the text?

Resistant employees are often seen as non-rationally thinking trouble-makers Signup and view all the answers

What is needed to survive in today’s competitive environment, according to the text?

Technology-based change Signup and view all the answers