16 Questions
What are the conditions required to effectively manage change according to John Kotter’s Model?
Establishing a sense of urgency
What is a source of complacency identified in the text?
Too much happy talk from senior management
What is a recommendation for successful change as per John Kotter?
Creating the guiding coalition
What is a reason for transformation efforts to fail according to the text?
Certain things are not kept in mind
What is a way to communicate the change to be brought about?
Developing a vision and strategy
What is a source of complacency related to organizational structures?
Organizational structures that focus employees on narrow functional goals
What is a source of complacency related to human nature?
Human nature, with its capacity for denial, especially if people are already busy or stressed
What is a reason for resistance to change according to the text?
The absence of a major and visible crisis
What are the three stages of Kurt Lewin’s model of change?
Unfreezing, Moving, Refreezing
According to the IBM study, what is a core competence for companies to survive?
Managing change
What is the main reason for failed change initiatives, according to the CEOs surveyed by IBM?
A gap between actual change capability and needed change capability
What is listed as one of the barriers to change in the IBM study?
Lack of commitment of the higher management
What is considered an ingredient for successful change in the IBM study?
Employee involvement
What is a common human reaction to disruptive events, as mentioned in the text?
Resistance to change
What is the power of resistant employees, as mentioned in the text?
Resistant employees are often seen as non-rationally thinking trouble-makers
What is needed to survive in today’s competitive environment, according to the text?
Technology-based change
Test your knowledge of organizational change management with this quiz covering John Kotter's model, sources of complacency, resistance to change, and IBM's study. Evaluate your understanding of the conditions needed to effectively manage change in the context of organizational behavior and human resource management.
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