Organizational Communication Quiz for MBA Students

Organizational Communication

• Organizational communication refers to the exchange of information and ideas within an organization.

Communication Process

• A feature of communication is the exchange of information between two or more people.
• The process of communication involves the transfer of information from a sender to a receiver through a channel.

Purpose of Organizational Communication

• The main purpose of organizational communication is to achieve organizational goals and objectives.

Principles of Communication

• A principle of communication is that it is a two-way process, involving both the sender and the receiver.

Components of the Communication Process

• The sender/encoder is the person who initiates the communication process by sending a message.
• The message is the information or idea that the sender wants to communicate.
• The channel is the way through which the message is conveyed.
• The receiver is the person for whom the message is intended or aimed.
• Feedback is the response or reaction of the receiver to the message.

Encoding and Decoding

• Encoding is the process of transferring information into a form to be sent and decoded by the receiver.
• Decoding is the process of interpreting the message by the receiver.

Feedback

• Feedback is the main component of the communication process that permits the sender to analyze the efficacy of the message.
• The main purpose of feedback is to ensure that the message is understood correctly by the receiver.

Channels of Communication

• Channels of communication can be verbal (through words) or non-verbal (in the form of smiles, sighs, etc.).
• Examples of non-verbal channels of communication include facial expressions, body language, and tone of voice.

Key Terms

• The term 'communicare' means to share or impart information.
• The key idea that the sender wants to communicate is the message.