Organizational Communication Quiz for MBA Students
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Questions and Answers

What is the meaning of organizational communication?

  • Exchanging information for personal gain
  • Using symbols to confuse others
  • Sending messages to manipulate others
  • Transmitting messages among individuals to achieve common goals (correct)
  • Which one is a feature of communication?

  • Goal-agnostic process
  • One-way process: controlling information flow
  • Static flow of information
  • Two-way process: information sharing and understanding (correct)
  • What is a purpose of organizational communication?

  • Deception
  • Manipulation
  • Isolation
  • Motivation (correct)
  • Which one is a principle of communication?

    <p>Clarity</p> Signup and view all the answers

    Who is the sender/encoder in the process of communication?

    <p>A person who sends the message</p> Signup and view all the answers

    What does the term 'communicare' mean?

    <p>To make common, to share, to transmit or to impart</p> Signup and view all the answers

    What is a component of the communication process?

    <p>Sender / Encoder</p> Signup and view all the answers

    What is the process where information is transferred into a form to be sent and decoded by the receiver?

    <p>Encoding</p> Signup and view all the answers

    What is the way by which the message is conveyed?

    <p>Channel</p> Signup and view all the answers

    Who is the person for whom the message is intended or aimed?

    <p>Receiver</p> Signup and view all the answers

    What is the main component of the communication process that permits the sender to analyze the efficacy of the message?

    <p>Feedback</p> Signup and view all the answers

    What is the key idea that the sender wants to communicate?

    <p>Message</p> Signup and view all the answers

    What is on the receiving end of communication?

    <p>Decoding</p> Signup and view all the answers

    What are the channels through which the message is conveyed?

    <p>Verbal and non-verbal</p> Signup and view all the answers

    What may be verbal (through words) or non-verbal (in form of smiles, sighs, etc.)?

    <p>Feedback</p> Signup and view all the answers

    What is encoding in the communication process?

    <p>The process of transferring information into a form to be sent and decoded by the receiver</p> Signup and view all the answers

    What is the role of the channel in communication?

    <p>It is the way by which the message is conveyed</p> Signup and view all the answers

    What is decoding in the communication process?

    <p>The process on the receiving end of communication</p> Signup and view all the answers

    Who is the receiver in the communication process?

    <p>The person for whom the message is intended or aimed</p> Signup and view all the answers

    What is feedback in the communication process?

    <p>The main component that permits the sender to analyze the efficacy of the message</p> Signup and view all the answers

    What is the main purpose of feedback in communication?

    <p>To analyze the efficacy of the message</p> Signup and view all the answers

    What are the components of the communication process?

    <p>Encoding, channel, decoding, receiver, feedback</p> Signup and view all the answers

    Which of the following is an example of non-verbal channel of communication?

    <p>Smiles and sighs</p> Signup and view all the answers

    Study Notes

    Organizational Communication

    • Organizational communication refers to the exchange of information and ideas within an organization.

    Communication Process

    • A feature of communication is the exchange of information between two or more people.
    • The process of communication involves the transfer of information from a sender to a receiver through a channel.

    Purpose of Organizational Communication

    • The main purpose of organizational communication is to achieve organizational goals and objectives.

    Principles of Communication

    • A principle of communication is that it is a two-way process, involving both the sender and the receiver.

    Components of the Communication Process

    • The sender/encoder is the person who initiates the communication process by sending a message.
    • The message is the information or idea that the sender wants to communicate.
    • The channel is the way through which the message is conveyed.
    • The receiver is the person for whom the message is intended or aimed.
    • Feedback is the response or reaction of the receiver to the message.

    Encoding and Decoding

    • Encoding is the process of transferring information into a form to be sent and decoded by the receiver.
    • Decoding is the process of interpreting the message by the receiver.

    Feedback

    • Feedback is the main component of the communication process that permits the sender to analyze the efficacy of the message.
    • The main purpose of feedback is to ensure that the message is understood correctly by the receiver.

    Channels of Communication

    • Channels of communication can be verbal (through words) or non-verbal (in the form of smiles, sighs, etc.).
    • Examples of non-verbal channels of communication include facial expressions, body language, and tone of voice.

    Key Terms

    • The term 'communicare' means to share or impart information.
    • The key idea that the sender wants to communicate is the message.

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    Related Documents

    Unit 2 Session 7.pptx

    Description

    Test your knowledge of organizational communication with this quiz covering the meaning, features, purpose, principles, and process of organizational communication. This quiz is designed for students studying Organizational Behaviour and Human Resource Management in an online MBA program.

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