10 Questions
What type of control anticipates problems and permits action to be taken before a problem actually arises?
Feed forward control
What is the purpose of concurrent control?
To monitor activities while they are being carried out and correct problems before they become costly
What is another name for concurrent control?
Steering control
What type of control involves measuring and comparing results to standards after the operation is completed?
Feedback control
What is an example of feedback control in a manufacturing setting?
Final inspection of a car
What is another name for feedback control?
Post-action control
What is the limitation of feedback control?
It is impossible to go back and correct performance to bring it up to standard
What is an example of feedback control in a service setting?
Getting feedback from customers after eating
What is the focus of concurrent control?
Establishing conditions that make it difficult or impossible for deviations from norms to occur
What is the orientation of feedback control?
Future-oriented
Study Notes
Organisational Structures
- Organisational design refers to the process of creating a structure that aligns with the organisation's goals and objectives.
- There are different types of organisational designs, including trait approach, behavioural approach, and contingency approach.
Leading and Leadership
- Leadership involves approaches such as trait approach, behavioural approach, and contingency approach.
- Delegation is an essential aspect of leadership, and it involves the process of assigning tasks to others.
- Effective delegation requires clear definition, principles, and a process for delegation.
Attaining Organisational Goals
- Efficiency is a key aspect of attaining organisational goals, and it involves doing things right to get the most output for the least inputs.
Management: A Science or an Art
- Management can be considered both a science and an art, as it involves a body of knowledge that can be approached in a rational, logical, objective, and systematic manner, but also requires intuition, experience, and personal insights.
Universality of Management
- The principles of management are universal and applicable to all types of organisations, at all levels, and in different organisations.
Managers and Management Forms
- Managers are responsible for coordinating and overseeing the work of others to accomplish organisational goals.
- There are different levels of managers, including top managers, who make decisions that affect the entire organisation and provide strategic direction.
Organisational Culture
- Organisational culture refers to the shared beliefs, expectations, and core values of people in the organisation.
- Schein's three levels of culture include observable artefacts, espoused values and beliefs, and basic assumptions/core values.
Planning and Control
- Planning involves setting goals and objectives, and determining the actions needed to achieve them.
- A good plan should start at the top, be flexible, and consider the availability of resources.
- Control involves monitoring and correcting activities to ensure they are in line with the plan.
- There are three types of control: feedforward control, concurrent control, and feedback control.
This quiz covers organisational design, types of organisational structures, leadership approaches, and delegation. It tests knowledge on how organisations are structured and led.
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