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Operations Strategy and Performance Objectives

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Operations Strategy and Performance Objectives

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Questions and Answers

What is the outcome of increasing the effective capacity of an operation?

Reducing the investment required per unit of output (correct)

Increasing the number of customer requests

Reducing the physical resources of the operation

Decreasing the quality of the product or service

What is the result of accumulating knowledge about producing a product or service?

Increasing the operation's costs

Decreasing the operation's capabilities

Building capabilities for future innovation (correct)

Reducing the quality of the product or service

Why is it important to have an operation that is innovative in how it uses its physical resources?

To increase the effective capacity of the operation (correct)

To increase the operation's costs

To decrease the quality of the product or service

To reduce the operation's capabilities

What is a key aspect of operations performance at the level of an operation's processes?

Customer satisfaction and business competitiveness Signup and view all the answers

What is meant by 'quality' in the context of operations performance?

Doing things right, providing error-free goods and services Signup and view all the answers

What is another term for 'speed' in the context of operations performance?

Responsiveness Signup and view all the answers

What is the consequence of not using operations to build capabilities for future innovation?

The operation will struggle to respond to future market challenges Signup and view all the answers

What is the purpose of judging individual processes within an operation?

To assess how well they serve their customers Signup and view all the answers

What is the outcome of not accumulating knowledge about producing a product or service?

The operation will struggle to build a knowledge base Signup and view all the answers

What is a key role of operations in reducing investment required per unit of output?

Being innovative in how it uses its physical resources Signup and view all the answers

What is the importance of building capabilities in operations?

To allow the operation to respond to future market challenges Signup and view all the answers