30 Questions
What is the primary function of operations management?
To respond to customers' needs
How can operations management contribute to an organization's overall strategy?
By building difficult-to-imitate capabilities
What is a key focus of operations management?
Improving production line efficiency
At what level can operations performance be assessed using the idea of the 'triple bottom line'?
Societal level
What are the five operations 'performance objectives' used to assess operational level performance?
Quality, speed, cost, flexibility, dependability
What is the strategic impact of 'difficult-to-imitate' capabilities built by operations management?
Significant strategic impact
Which term is used to describe the idea that organizations should measure themselves not just on the traditional economic profit, but also on the impact their operations have on society and the ecological impact on the environment?
Corporate Social Responsibility
What is a sustainable business?
A business that minimizes the damage to the environment and enhances the existence of people it has contact with
What is the 'social bottom line' according to the text?
The impact of operations on the quality of people's lives
Which of the following is an example of how operations can impact the social bottom line performance?
Non-exploitation of developing country suppliers
What does 'environmental sustainability' refer to according to the text?
Ensuring development actions compensate for environmental loss or degradation
What is the main focus of 'Triple Bottom Line' approach?
Balancing economic, social, and environmental impacts of operations
What is a key responsibility of the operations function in any organization?
Setting objectives based on stakeholder interests and corporate social responsibility
What does 'listening and responding to the needs of a company’s stakeholders' refer to according to the text?
'Corporate Social Responsibility'
What is meant by 'The Triple Bottom Line – People Planet Profit' according to the text?
'Sustainability' initiative where companies measure themselves based on social and environmental impacts in addition to economic profit
What kind of jobs and work patterns contribute to social bottom line performance according to the text?
Jobs and patterns which allow individuals to use their talents without undue stress.
What is the primary characteristic of strategy according to the text?
Setting broad objectives for the overall goal
How is 'operations strategy' defined in the text?
The long-term vision and objectives of an operation
What does 'operations' refer to as mentioned in the text?
The resources creating products and services
What is the main focus of 'Triple Bottom Line' approach according to the text?
Balancing economic, social, and environmental impacts
What is meant by 'The Triple Bottom Line – People Planet Profit' according to the text?
Assessing impact on society and environment alongside economic profit
What is a key responsibility of the operations function in any organization based on the text?
Contributing to overall strategy of the business
What is the primary focus of Stage 1 operations according to the text?
Avoiding mistakes
In which stage of operations does the function aim to become 'externally neutral' with operations in the industry?
Stage 2
What characterizes Stage 3 operations according to the text?
Gaining a clear view of strategic goals
What is the main goal of Stage 4 operations according to the text?
Providing the foundation for competitive success
Which perspective of operations strategy aligns with what the whole group or business wants?
Top-down
What is the key focus of corporate strategy according to the text?
Positioning the corporation in its global environment
'Bottom-up' operations strategy should learn from what according to the text?
Day-to-day activities
'Inside-out' operations strategy should develop what according to the text?
The business’s resources and processes
Test your knowledge of operations performance and management with this quiz. Learn about the importance of operations function in enabling organizations to compete, respond to customers, and stay ahead of competitors. Explore the different ways operations management can enhance an organization's capabilities and performance.
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