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Questions and Answers
Match the sections of the manual with their corresponding focuses:
Administration & Control = Manual Structure and Hierarchy Organization and Responsibilities = Roles and Duties Safety Management System (SMS) = Safety Policies and Functions Qualification Requirements = Training and Proficiency Checks
Match the content of the manual with their specific topics:
Operational Control & Supervision = Incident Reporting Crew Composition = Minimum Crew Members Flight Time Limitations = Duty Period Constraints Dangerous Goods & Weapons = Regulatory Policies
Match the requirements with their respective categories:
Language Proficiency Requirements = Pilot Qualifications Pre-flight Inspection = Flight Operations Procedures Cabin Crew = Operational Crew Roles Crew Health and Rest = Occupational Safety
Match the corporate policies with their key focuses:
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Match the sub-sections with their main themes:
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Match the safety aspects with their descriptions:
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Match the crew-related regulations with their specific focuses:
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Match the types of operations outlined in the manual:
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Match the policy focuses with their appropriate titles:
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Match the manual sections with their primary contents:
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Match the terms with their meanings in the context of aviation:
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Match the systems and regulations with their descriptions:
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Match the sections with the operations they influence:
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The organization and responsibilities section outlines the reporting relationships within the manual.
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Minimum crew members are outlined in the 'Qualification Requirements' section.
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Dangerous Goods Acceptance Policy is included in the Dangerous Goods & Weapons section.
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The 'Crew Health Precautions' chapter includes guidelines for crew member's medical fitness.
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The Corporate Governance Policy is part of the Corporate Safety Policy section.
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Line managers play no significant role in the delegation of authority.
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Recurrent Training is part of the Qualification Requirements.
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Operational Control & Supervision does not cover reporting of operational incidents.
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The 'Rules of the Air' section includes guidelines for both Visual and Instrument Flight Rules.
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The section on Crew Accommodation is found in the General Crew Regulations & Administration chapter.
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What is the focus of the 'Safety Management System (SMS)' section?
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Which document is required for the 'Approval of Conversions' process?
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What requirement is necessary for flight crew as stated in the 'Qualification Requirements' section?
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Which option describes a notable focus of the 'General Crew Regulations & Administration' section?
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What aspect does the 'Operational Control & Supervision' section specifically address?
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Which of the following is included in the 'Handling, Notifying & Reporting' section?
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Which of these policies is part of the corporate policies category?
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What element is covered under the 'Flight Time Limitations' section?
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Which is a critical aspect found in the 'Crew Health Precautions' section?
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What is discussed in the 'Leasing' section of the manual?
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What aspect does the 'Crew Composition' section address regarding crew members?
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Which element is primarily covered in the 'Safety Management System (SMS)' section?
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What is included in the 'Operational Control & Supervision' section regarding operational incidents?
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Which requirement is emphasized in the 'Qualification Requirements' section for flight crew?
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What does the 'Flight Time Limitations' section outline?
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What is the focus of the 'Rules of the Air' section?
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What is addressed in the 'General Crew Regulations & Administration' section?
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Which part of the manual specifies the management of dangerous goods?
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Which focus is outlined in the 'Corporate Policies' section?
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What aspect of crew health is addressed in the 'Crew Health Precautions' section?
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Study Notes
Administration & Control of Operations Manual
- This manual establishes a common language for organization, operations, and compliance.
- It outlines a hierarchy of manuals encompassing group, organizational, departmental, and compliance requirements.
- The manual includes terms, formats, pagination, abbreviations, definitions, approved conversions, and the system of units used.
- The system of amendment and revision is documented, covering ownership, document control, both electronic and non-electronic manuals.
Organization & Responsibilities
- General organizational structure and roles are defined.
- Responsibilities are outlined, including delegation of authority, line manager roles, management teams, and reporting relationships.
- Corporate communication protocols are established.
Operational Control & Supervision
- Operational control procedures are defined, including deviations from control, safety management system (SMS) risk assessments, and reporting of operational incidents.
- Crew notification, alert, and debriefing procedures are outlined.
- The Flight Operations Department Operations Manual Part A, encompassing policies, procedures, and requirements, is referenced.
Safety Management System (SMS)
- This section introduces the SMS, including the safety policy and the functions of the SMS.
Crew Composition
- Minimum crew members are defined.
- Flight and cabin crew roles are outlined, including responsibilities for operations.
- Crew qualification requirements are specified.
Qualification Requirements
- Pilot proficiency checks, recurrent training, type rating requirements, language proficiency requirements, and flight instructor requirements are outlined.
Crew Health Precautions
- Crew health and rest requirements are established.
- Occupational health and safety protocols are outlined.
- Medical fitness requirements for crew members are specified.
Flight Time Limitations
- General flight time limitations (FTL) are outlined, including flight time and duty period limitations.
Operating Procedures
- This section details aircraft operations, including flight operations, cabin operations, flight planning and execution, flight dispatch, fuel management, aircraft weight and balance, pre-flight inspection, in-flight operations, landing operations, aircraft turnaround and maintenance, and aircraft de-icing and anti-icing operations.
Dangerous Goods & Weapons
- Regulations for dangerous goods are outlined, including the dangerous goods acceptance policy.
Security
- Airline security procedures and security and safety measures are detailed.
Handling, Notifying & Reporting
- Notification, reporting, and handling procedures for occurrences, including debriefing, are established.
Rules of the Air
- General rules of the air are defined, including flight information, visual flight rules (VFR), instrument flight rules (IFR), general flight restrictions, and special flight conditions.
Leasing
- The leasing policy is outlined, encompassing aircraft operations, maintenance, engineering, and documentation.
General Crew Regulations & Administration
- Crew rostering and scheduling, accommodation, transportation, uniform, baggage allowance, travel, expenses, duty days, leave, sickness, training, performance evaluation, complaints, disciplinary action, and manuals and documents are addressed.
Corporate Policies
- This section encompasses the airline's corporate policies, including safety, environmental, security, quality, human resources, financial, legal, communications, customer service, information technology, business continuity, emergency response, risk management, sustainability, social responsibility, governance, compliance, ethics, anti-corruption, anti-money laundering, anti-terrorism, data protection, intellectual property, and health and safety policies.
- The employee handbook, company newsletter, and company website are also referenced.
Introduction
- This manual establishes a common language and outlines a hierarchy for company manuals.
- Documents include Group Manuals, Organizational Manuals, Departmental Manuals, and Compliance Requirements.
- The manual defines terms and concepts used in operations documentation.
Operations Manuals & Documentation
- This manual outlines formatting, pagination, and amendment procedures specific to Operations Manuals.
- Lists defined abbreviations and conversions.
System of Amendment & Revision
- The manual outlines responsibilities for manual ownership and content.
- Documentation includes system for controlling revisions in both electronic and non-electronic formats.
Organization & Responsibilities
- Defines roles and responsibilities of staff relating to operations.
- Includes details on delegation of authority and reporting relationships.
Operating Control & Supervision
- Details operational control and how to handle deviations from those procedures.
- Outlines the Safety Management System (SMS), including risk assessment and reporting procedures.
Safety Management System (SMS)
- Details the safety policy, including the purpose of the SMS.
Crew Composition
- Sets minimum crew requirements for flights, including flight and cabin crew.
- Outlines responsibilities for crew members and required qualifications.
Qualification Requirements
- Includes minimum experience and training requirements for flight crews, including pilot proficiency checks, recurrent training, type ratings, language proficiency, and flight instructor qualifications.
Crew Health Precautions
- Outlines procedures for maintaining crew health and safety, including medical fitness requirements.
Flight Time Limitations
- Defines general flight time and duty period limitations for crew members.
Operating Procedures
- Details procedures for aircrafts including pre-flight inspections, in-flight operations, landing operations, and aircraft turnaround and maintenance.
Dangerous Goods & Weapons
- Outlines regulations for transporting dangerous goods and includes details on the company's dangerous goods acceptance policy.
Security
- Sets out procedures for protecting the safety and security of passengers and crew.
- Details security and safety measures followed by the airline.
Handling, Notifying & Reporting
- Establishes procedures for notifying and reporting operational occurrences.
- Details procedures for handling occurrences and debriefing the crew.
Rules of the Air
- Details rules of the air including Visual Flight Rules (VFR) and Instrument Flight Rules (IFR) requirements.
Leasing
- Outlines the airline's leasing policy for aircraft including policies for operational procedures, maintenance, engineering, and documentation.
General Crew Regulations & Administration
- Details crew rostering and scheduling procedures, including crew accommodations, transportation, uniform and baggage allowance, travel, duty days, leave, sickness, training, performance evaluations, complaints, disciplinary action, and documentation.
Corporate Policies
- Outlines the company's corporate policies related to safety, environment, security, quality, human resources, finance, legal, communications, customer service, information technology, business continuity, emergency response, risk management, sustainability, social responsibility, governance, compliance, ethics, anti-corruption, anti-money laundering, anti-terrorism, data protection, intellectual property, and health and safety.
- Details employee handbook, company newsletter and website procedures.
Administration & Control of Operations Manual
-
Document Hierarchy: This document is part of a hierarchical system, which includes:
- Group Manuals: Covering broad, overarching policies and procedures across multiple organizations.
- Organisational Manuals: Specific to a particular organization within a group.
- Departmental Manuals: Detailing procedures and responsibilities specific to a department within an organization.
- Compliance Requirements: Outlining adherence to external regulations and standards.
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Manual Content:
- Terms Used: Defined terminology used throughout the manual.
- Operations Manual Part A: Provides information on formatting, pagination, and standardized headings for all operations manuals.
- Approved Conversions: Guidelines and procedures for converting units of measurement.
- System of Units: Specifies the units of measurement used in the manual.
- Amendments and Revisions: outlines the process for updating the manual and assigns responsibility.
Organization and Responsibilities
- General Administration: This section defines the overall structure and lines of authority within the organization.
- Delegation of Authority: Outlines how decisions and responsibilities are assigned to different positions.
- Line Managers: Responsibilities are assigned to line managers at various levels within the organization.
- Management Teams: Describes the composition and function of specific management teams.
- Reporting Relationships: Provides clarity on who reports to whom within the organization.
- Corporate Communications: Details the procedures for communication within the organization, including external stakeholders.
Operational Control & Supervision
- Operational Control: Focuses on maintaining consistent adherence to established procedures and standards.
- Deviation from Operational Control: Provides guidelines for handling situations where operational procedures need to be altered.
- Safety Management System (SMS) Risk Assessment: Describes the process for identifying and mitigating risks to ensure safety.
- Reporting of Operational Incidents: Establishes procedures for reporting operational incidents, including near misses and deviations.
- Crew Notification/Alert/De-briefing: Outlines procedures for providing and receiving crucial information to and from crew members.
- Flight Operations Department Operations Manual Part A: This section defines the policy procedures and requirements outlined in the Flight Operations Department manual.
Safety Management System (SMS)
- Introduction: Provides an overview of the organization's SMS, which includes:
- Safety Policy: A formal commitment to safety, outlining the organization's safety values and principles.
- SMS Functions: Describes the various departments and individuals responsible for implementing and managing the SMS.
Crew Composition
- Minimum Crew Members: Specifies the minimum number of crew members required for different flight operations.
- Flight Crew: Defines the responsibilities of each flight crew member.
- Cabin Crew: Describes the roles and responsibilities of cabin crew members.
- Responsibility for Operations: Identifies the individuals responsible for different aspects of flight operations.
- Crew Qualification Requirements: Defines the qualifications, licenses and training requirements for all crew members.
Qualification Requirements
- Pilot Proficiency Checks: Defines the procedures for evaluating pilot skills and competency.
- Recurrent Training: Outlines the frequency and content of mandatory training for pilots.
- Type Rating Requirements: Specifies the requirements for pilots to fly specific types of aircraft.
- Language Proficiency Requirements: Defines the language proficiency requirements for pilots, especially in international operations.
- Flight Instructor Requirements: Details the training and qualifications required for flight instructors.
Crew Health Precautions
- Crew Health and Rest: Provides guidelines for maintaining crew health, including proper rest and sleep patterns to prevent fatigue.
- Occupational Health and Safety: Outlines procedures for maintaining the health and safety of crew members in the workplace.
- Medical Fitness for Crew: Specifies the medical requirements for crew members to ensure they are physically and mentally fit to perform their duties.
Flight Time Limitations
- Flight Time Limitations (FTL) General: Outlines general principles and regulations governing flight time limitations for crew members.
- Flight Time and Duty Period Limitations: Provides specific limitations on flight time and duty periods for different crew members.
Operating Procedures
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Aircraft Operations: Covers numerous aspects of operating aircraft, including:
- Flight Operations: Detailed procedures for conducting successful flight operations.
- Cabin Operations: Guidelines for cabin crew operations, including passenger safety and service.
- Flight Planning and Execution: Defines the process of planning and executing flight operations.
- Flight Dispatch: Describes the role and responsibilities of flight dispatchers.
- Fuel Management: Outlines procedures for managing aircraft fuel, including calculating fuel requirements and refuelling.
- Aircraft Weight and Balance: Specifies procedures for determining and managing aircraft weight and balance.
- Pre-flight Inspection: Detailed procedures for inspecting aircraft before flight operations.
- In-flight Operations: Outlines procedures for operating the aircraft during flight, including communication and navigation.
- Landing Operations: Guidelines for performing safe and efficient aircraft landings.
- Aircraft Turnaround and Maintenance: Procedures for managing aircraft after landing, including turnaround and maintenance tasks.
- Aircraft De-icing and Anti-icing Operations: Procedures for removing ice and snow from aircraft before flight operations.
Dangerous Goods & Weapons
- Regulations for Dangerous Goods: Outlines the regulations and procedures for handling dangerous goods on flights.
- Dangerous Goods Acceptance Policy: Defines the policy on accepting dangerous goods for transportation.
Security
- Airline Security Procedures: Provides detailed procedures for implementing security measures and protocols in accordance with aviation regulations.
- Security and Safety Measures: Defines the security measures and safety protocols implemented to protect passengers, crew, and aircraft.
Handling, Notifying & Reporting
- Notification Procedures: Outlines the procedure for notifying relevant parties, including authorities, about incidents, deviations, and emergencies.
- Reporting Procedures: Specifies the procedures for reporting incidents, deviations, and emergencies to the appropriate authorities.
- Handling of Occurences: Defines the process for managing and investigating operational occurrences, including incidents, deviations, and near misses.
- De-briefing: Details the procedure for debriefing crew members after incidents, deviations, and other significant events to learn from experience and identify potential improvements.
Rules of the Air
- General: Provides an overview of the rules of the air, including international and national regulations.
- Flight Information: Defines the different types of flight information required for safe and efficient flight operations.
- Visual Flight Rules (VFR): Outlines the rules for flying under visual meteorological conditions (VMC).
- Instrument Flight Rules (IFR): Outlines the rules for flying under instrument meteorological conditions (IMC).
- General Flight Restrictions: Defines any general airspace restrictions or prohibited areas.
- Special Flight Conditions: Specifies procedures for operating under special conditions, such as reduced visibility or extreme weather.
Leasing
- Leasing Policy: Defines the organization's leasing policy, including criteria for leasing aircraft and managing leased aircraft.
- Aircraft Operations: Provides guidelines specific to operating leased aircraft.
- Aircraft Maintenance: Outlines procedures for managing maintenance on leased aircraft.
- Aircraft Engineering: Details the engineering responsibilities for leased aircraft.
- Aircraft Documentation: Defines the required documentation and procedures for leased aircraft.
General Crew Regulations & Administration
- Crew Rostering and Scheduling: Describes the processes for rostering and scheduling crew members to ensure optimal efficiency and flight operations.
- Crew Accommodation: Defines the organization's policies for providing accommodation for crew members.
- Crew Transportation: Outlines the procedures for transporting crew members to and from flights.
- Crew Uniform: Provides guidance on the acceptable crew uniform, including dress code standards.
- Crew Baggage Allowance: Specifies the allowance for baggage carried by crew members.
- Crew Travel: Defines the policy for crew travel, including travel arrangements and accommodations.
- Crew Expenses: Explains the reimbursement policy for crew expenses.
- Crew Duty Days: Outlines the policy for crew duty days, including maximum duty hours and rest requirements.
- Crew Leave: Details the leave policy for crew members, including vacation time and other types of leave.
- Crew Sickness: Outlines procedures for handling crew sickness and ensuring proper coverage.
- Crew Training: Defines the ongoing training and development program for crew members.
- Crew Performance Evaluation: Describes the process for evaluating crew performance and providing feedback.
- Complaints: Provides information on procedures for handling complaints from crew members.
- Disciplinary Action: Outlines procedures for disciplinary action against crew members for violations of company policies.
- Crew Manuals and Documents: Describes the required manuals and documents for crew members, including operational manuals, training materials, and other relevant documents.
Corporate Policies
- Corporate Safety Policy: Defines the organization's overall commitment to safety across all operations.
- Corporate Environmental Policy: Specifies the organization's environmental values and principles.
- Corporate Security Policy: Outlines the organization's commitment to security and the procedures implemented to mitigate security risks.
- Corporate Quality Policy: Defines the organization's commitment to quality and the procedures implemented to ensure quality standards are met.
- Corporate Human Resources Policy: Describes the organization's human resources policies, including recruitment, hiring, training, compensation, and benefits.
- Corporate Financial Policy: Outlines the organization's financial policies, including budgeting, accounting, and reporting procedures.
- Corporate Legal Policy: Defines the organization's legal frameworks, including ethical guidelines and compliance with applicable regulations.
- Corporate Communications Policy: Specifies the internal and external communication procedures for the organization.
- Corporate Customer Service Policy: Outlines the organization's commitment to exceptional customer service and the procedures implemented to ensure customer satisfaction.
- Corporate Information Technology Policy: Defines the organization's policies for managing information technology assets, systems, and data security.
- Corporate Business Continuity Policy: Describes the organization's plans and procedures for maintaining business operations during disruptions or emergencies.
- Corporate Emergency Response Policy: Outlines the organization's procedures for responding to emergencies and coordinating with relevant authorities.
- Corporate Risk Management Policy: Defines the framework for identifying, assessing, and mitigating risks within the organization.
- Corporate Sustainability Policy: Describes the organization's commitments to sustainable practices and environmental stewardship.
- Corporate Social Responsibility Policy: Outlines the organization's commitments to social responsibility and ethical business practices.
- Corporate Governance Policy: Defines the organization's governance structure, including board of directors, management, and accountability processes.
- Corporate Compliance Policy: Defines the organization's commitment to compliance with applicable laws, regulations, and industry standards.
- Corporate Ethics Policy: Outlines the organization's ethical values and principles that guide decision-making and behavior.
- Corporate Anti-Corruption Policy: Describes the organization's procedures to prevent and address corruption.
- Corporate Anti-Money Laundering Policy: Outlines the organization's commitment to combating money laundering and financial crime.
- Corporate Anti-Terrorism Policy: Defines the organization's procedures to prevent and address terrorism.
- Corporate Data Protection Policy: Describes the organization's procedures for protecting sensitive data and respecting privacy.
- Corporate Intellectual Property Policy: Outlines the organization's procedures for managing and protecting intellectual property.
- Corporate Health and Safety Policy: Defines the organization's commitment to health and safety and the procedures implemented to ensure a safe work environment.
- Employee Handbook: Provides employees with information on the organization's policies, procedures, and employee benefits.
- Company Newsletter: A regular publication providing employees and stakeholders with company news, updates, and announcements.
- Company Website: The organization's online presence, providing information about the company, products, services, and news.
Administration & Control of Operations Manual: Introduction & Organization
- This is a manual used to govern how the airline operates.
- Designated Common Language: Sets a shared understanding for terms used throughout the manual.
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Manual Hierarchy: Defines the organization of manuals, starting with Group Manuals, which are general in nature.
- Organisational Manuals: Apply to the entire airline.
- Departmental Manuals: Specific to each department.
- Compliance Requirements: Ensure adherence to regulatory mandates.
Manual Content
- Terms Used: A glossary defining key terms in a consistent manner.
- Operations Manual Part A Headings, Format, and Pagination: Sets guidelines for the structure of the manual.
System of Amendment and Revision
- Manual Ownership and Contents: Outlines who is responsible for managing and updating the manual.
- Document Control: Provides measures for managing revisions.
- Non Electronic Operations Manuals: Specifies management of physical copies.
- Electronic Operations Manuals: Addresses handling of digital versions.
Organization and Responsibilities
- General: Introduces the overarching structure of the airline's organization.
- Responsibilities: Outlines duties specific to different roles.
- Delegation of Authority: Details how decision-making powers are distributed.
- Line Managers: Explains the role and responsibilities of direct supervisors.
- Management Teams: Provides information on various leadership groups.
- Reporting Relationships: Clarifies who reports to whom within the organizational structure.
- Corporate Communications: Addresses how information is shared within the airline.
Operational Control & Supervision
- Operational Control: Outlines procedures for day-to-day running of the airline.
- Deviation from Operational Control: Specifies how to address situations where procedures need to be adjusted.
- Safety Management System (SMS) Risk Assessment: Explains how risks are identified and mitigated.
- Reporting of Operational Incidents: Outlines procedures for documenting and reporting events.
- Crew Notification/Alert/De-briefing: Explains how to communicate with crew members about events.
- Flight Operations Department Operations Manual Part A: Defines procedures specific to flight operations.
Safety Management System (SMS)
- Introduction: Overview of the SMS and its importance.
- Safety Policy: Defines the airline's commitment to safety.
- SMS Functions: Explains the different components and processes of the SMS.
Crew Composition
- Minimum Crew Members: Specifies the minimum number of personnel on an aircraft.
- Flight Crew: Defines responsibilities and qualifications for pilots.
- Cabin Crew: Defines roles and responsibilities for cabin attendants.
- Responsibility for Operations: Clarifies which personnel are accountable for different tasks.
- Crew Qualification Requirements: Sets standards and prerequisites for crew members.
Qualification Requirements
- Pilot Proficiency Checks: Details regular evaluations for pilots.
- Recurrent Training: Explains ongoing training required for crew members.
- Type Rating Requirements: Defines qualifications needed for specific aircraft.
- Language Proficiency Requirements: Specifies language proficiency standards for communication.
- Flight Instructor Requirements: Sets qualifications for those responsible for teaching pilots.
Crew Health Precautions
- Crew Health and Rest: Outlines guidelines for crew member wellbeing, including sleep and personal health.
- Occupational Health and Safety: Addresses measures taken to safeguard employees from potential hazards.
- Medical Fitness for Crew: Defines requirements for crew members' physical and psychological health.
Flight Time Limitations
- Flight Time Limitations (FTL) General: Explains the purpose and rationale for limiting flight hours.
- Flight Time and Duty Period Limitations: Specifies maximum hours allowed for pilots and cabin crew members.
Operating Procedures
- Aircraft Operations: Outlines procedures for using aircraft safely.
- Flight Operations: Defines processes during flights.
- Cabin Operations: Explains cabin procedures for passenger safety and service.
- Flight Planning and Execution: Details how flights are planned and carried out.
- Flight Dispatch: Specifies procedures for release of flights.
- Fuel Management: Outlines how fuel is managed for flights.
- Aircraft Weight and Balance: Explains procedures for ensuring safe weight distribution on aircraft.
- Pre-flight Inspection: Defines steps for inspecting aircraft before flight.
- In-flight Operations: Specifies procedures for managing the aircraft during flights.
- Landing Operations: Outlines procedures for landing safely.
- Aircraft Turnaround and Maintenance: Explains how aircraft are prepared for subsequent flights.
- Aircraft De-icing and Anti-icing Operations: Defines procedures for removing ice and snow from aircraft.
Dangerous Goods & Weapons
- Regulations for Dangerous Goods: Explains compliance with regulations for transporting hazardous materials.
- Dangerous Goods Acceptance Policy: Outlines the airline's policy on carrying hazardous materials.
Security
- Airline Security Procedures: Defines security measures taken by the airline, including passenger screening and baggage checks.
- Security and Safety Measures: Explains methods for protecting passengers and crew from threats.
Handling, Notifying & Reporting
- Notification Procedures: Defines how to inform relevant authorities about incidents or emergencies
- Reporting Procedures: Explains how to document and report incidents.
- Handling of Occurrences: Outlines procedures for managing events, including investigations.
- De-briefing: Explains how to discuss events with crew members.
Rules of the Air
- General: Introduces general aviation regulations.
- Flight Information: Details how to obtain and use information for flights.
- Visual Flight Rules (VFR): Defines procedures for flying in conditions where pilots can rely primarily on their visual sense.
- Instrument Flight Rules (IFR): Defines procedures for flying in conditions where pilots rely on instruments.
- General Flight Restrictions: Explains restrictions on flying in certain areas.
- Special Flight Conditions: Defines procedures for handling unusual flight circumstances.
Leasing
- Leasing Policy: Outlines the airline's approach to leasing aircraft.
- Aircraft Operations: Explains how leased aircraft are used.
- Aircraft Maintenance: Details how leased aircraft are maintained.
- Aircraft Engineering: Defines how leased aircraft are managed.
- Aircraft Documentation: Explains procedures for managing paperwork related to leased aircraft.
General Crew Regulations & Administration
- Crew Rostering and Scheduling: Explains how crew members are assigned to flights.
- Crew Accommodation: Details how crew members are housed during trips.
- Crew Transportation: Defines procedures for transporting crew members.
- Crew Uniform: Explains the airline's dress code for crew members.
- Crew Baggage Allowance: Outlines the amount of luggage crew members are allowed.
- Crew Travel: Defines procedures for crew travel.
- Crew Expenses: Explains how expenses incurred by crew members are managed.
- Crew Duty Days: Specifies maximum hours of duty for crew members.
- Crew Leave: Explains procedures for crew members taking time off.
- Crew Sickness: Outlines procedures for managing crew members who become ill.
- Crew Training: Explains training programs for crew members.
- Crew Performance Evaluation: Details how crew members are evaluated.
- Complaints: Outlines procedures for handling grievances from crew members.
- Disciplinary Action: Explains procedures for addressing misconduct by crew members.
- Crew Manuals and Documents: Outlines procedures for accessing and using essential documents.
Corporate Policies
- This section lists an extensive range of corporate policies covering a wide spectrum of areas.
- Safety Policy: Defines commitment to safety across the entire company.
- Environmental Policy: Outlines commitment to be environmentally responsible.
- Security Policy: Ensures a safe and secure environment for staff and passengers.
- Quality Policy: Defines commitment to delivering high-quality services.
- Human Resources Policy: Sets guidelines for employee management.
- Financial Policy: Defines the company's financial practices.
- Legal Policy: Ensures compliance with legal requirements.
- Communications Policy: Outlines how information is shared within the company.
- Customer Service Policy: Defines standards for customer interaction.
- Information Technology Policy: Sets rules for managing information systems.
- Business Continuity Policy: Explains plans for maintaining operations during disruptions.
- Emergency Response Policy: Defines responses to emergencies.
- Risk Management Policy: Explains how risks are identified and managed.
- Sustainability Policy: Outlines how the company is committed to sustainability.
- Social Responsibility Policy: Defines the company's commitment to ethical business practices.
- Governance Policy: Outlines the company's leadership structure and oversight.
- Compliance Policy: Sets guidelines for complying with regulations.
- Ethics Policy: Defines ethical values and standards.
- Anti-Corruption Policy: Outlines procedures to prevent corruption.
- Anti-Money Laundering Policy: Explains procedures to prevent money laundering.
- Anti-Terrorism Policy: Defines measures to counter terrorism.
- Data Protection Policy: Explains how personal information is handled and protected.
- Intellectual Property Policy: Outlines how the company safeguards its intellectual property.
- Health and Safety Policy: Sets guidelines for maintaining a healthy and safe workplace.
- Employee Handbook: Provides employees with essential information about the company.
- Company Newsletter: A communication tool for sharing updates with employees.
- Company Website: The company's online presence for external audiences.
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Description
This quiz covers the Administration & Control of Operations Manual, focusing on the structure and responsibilities outlined within. It highlights operational control procedures, organization roles, and the protocols for maintaining compliance. Test your understanding of these essential organizational concepts.
