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Questions and Answers
What is the primary responsibility of operations management?
What is the primary responsibility of operations management?
Which function is primarily responsible for promoting an organization’s products?
Which function is primarily responsible for promoting an organization’s products?
Which of the following is NOT a core function of an organization?
Which of the following is NOT a core function of an organization?
Which support function manages recruitment and employee welfare?
Which support function manages recruitment and employee welfare?
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What is the goal of the product/service development function?
What is the goal of the product/service development function?
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Which function is crucial for maintaining financial stability in an organization?
Which function is crucial for maintaining financial stability in an organization?
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How do support functions contribute to an organization's success?
How do support functions contribute to an organization's success?
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Which of the following statements about operations management is correct?
Which of the following statements about operations management is correct?
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What does 'operations as a function' primarily refer to?
What does 'operations as a function' primarily refer to?
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Which aspect of operations management is related to improving processes within any part of a business?
Which aspect of operations management is related to improving processes within any part of a business?
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In the restaurant scenario, what is the primary operational challenge being faced?
In the restaurant scenario, what is the primary operational challenge being faced?
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Which role in the hotel scenario would be responsible for handling guest complaints regarding room availability?
Which role in the hotel scenario would be responsible for handling guest complaints regarding room availability?
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What is the first step that groups are instructed to take in their role-play activity?
What is the first step that groups are instructed to take in their role-play activity?
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In the airline scenario, what problem is caused by unexpected weather conditions?
In the airline scenario, what problem is caused by unexpected weather conditions?
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Which function does not play a direct role in the restaurant group activity?
Which function does not play a direct role in the restaurant group activity?
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What is the final deliverable expected from each group after the role-play activity?
What is the final deliverable expected from each group after the role-play activity?
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Study Notes
Operations Management in Tourism and Hospitality
- Operations management is a crucial function in any successful organization, ensuring efficient and effective delivery of products and services.
- It orchestrates the flow of resources and processes to meet customer needs.
- Operations management involves managing the resources used to produce and deliver products/services.
- This is a core function within any business.
- Operations managers are responsible for managing the resources within operations to support the business as a whole.
Core Functions of an Organization
- Marketing (including Sales):
- Promotes products/services.
- Generates demand through advertising, market research and sales strategies.
- Aims to attract and retain customers.
- Product/Service Development:
- Creates and refines products/services.
- Focuses on meeting current and future customer demands.
- Aims to maintain competitiveness within the market.
Operations as a Function vs. Activity
- Operations as a Function:
- Refers to the specific department/division responsible for production and service delivery.
- For example, the kitchen and service staff in a restaurant.
- Operations as an Activity:
- Managing and improving processes within any part of the business.
- For example, improving customer order handling or recruitment processes.
Support Functions
- Accounting and Finance:
- Provides information for economic decision-making.
- Manages financial resources.
- Handles budgeting, financial planning, and investment to maintain financial stability.
- Human Resources (HR):
- Recruits, develops, and manages the staff.
- Looks after employee welfare.
- Responsible for recruitment, training, employee relations, and compensation to foster a skilled and motivated workforce.
Operations: Production and Delivery
- Responsible for the actual production and delivery of products and services, meeting quality standards and timely delivery.
- It is a critical part of any successful organization.
Group Activity: Operations Management Role Play
- Objective: Understand operations management through role-playing scenarios.
- Instructions: Group members play specific roles in operational scenarios; address and resolve operational challenges.
- Steps for scenario resolution:
- Identify the problem
- Develop solutions
- Manage roles/responsibilities
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Description
This quiz covers the essential aspects of operations management within the tourism and hospitality industry. It explores how operations management ensures efficient resource flow and meets customer expectations. Learn about the core functions that support business success, including marketing and product development.
