Podcast
Questions and Answers
Each visitor should be greeted promptly, no matter what the secretary is working on at the time. The secretary must be ______ to everyone.
Each visitor should be greeted promptly, no matter what the secretary is working on at the time. The secretary must be ______ to everyone.
courteous
The secretary discourages co-workers from coming for just ______ chatter.
The secretary discourages co-workers from coming for just ______ chatter.
idle
When company personnel want to see the boss, the secretary must decide whether they should be given ______ unless, of course, they have an appointment.
When company personnel want to see the boss, the secretary must decide whether they should be given ______ unless, of course, they have an appointment.
priority
Some executives on the employer’s level and above will walk in at will, and the secretary has to try tactfully to ______ them, too.
Some executives on the employer’s level and above will walk in at will, and the secretary has to try tactfully to ______ them, too.
Signup and view all the answers
In all cases, she must be especially careful, because the cold or abrupt remark may be interpreted as reflecting the boss’s attitude towards the ______.
In all cases, she must be especially careful, because the cold or abrupt remark may be interpreted as reflecting the boss’s attitude towards the ______.
Signup and view all the answers
The important consideration is dealing with visitors are that the executive’s time must be scheduled to the best ______.
The important consideration is dealing with visitors are that the executive’s time must be scheduled to the best ______.
Signup and view all the answers
The secretary must prioritize company personnel who do not have an appointment to see the boss.
The secretary must prioritize company personnel who do not have an appointment to see the boss.
Signup and view all the answers
The secretary should be as pleasant to employees as she would be to outsiders, regardless of their level in the company.
The secretary should be as pleasant to employees as she would be to outsiders, regardless of their level in the company.
Signup and view all the answers
The secretary should discourage idle chatter among executives of the same level within the company.
The secretary should discourage idle chatter among executives of the same level within the company.
Signup and view all the answers
The secretary should always make sure that visitors feel well-treated and that their business is efficiently taken care of.
The secretary should always make sure that visitors feel well-treated and that their business is efficiently taken care of.
Signup and view all the answers
The secretary should be cautious with her remarks as they may be perceived as reflecting the boss's attitude towards individuals.
The secretary should be cautious with her remarks as they may be perceived as reflecting the boss's attitude towards individuals.
Signup and view all the answers
Dealing with visitors efficiently is a key consideration for the secretary to schedule the executive's time effectively.
Dealing with visitors efficiently is a key consideration for the secretary to schedule the executive's time effectively.
Signup and view all the answers
Study Notes
Dealing with Visitors
- A secretary should greet each visitor promptly, regardless of their current task.
- The secretary must be courteous to everyone, including employees and outsiders.
- Sometimes, people may visit the office by mistake, and the secretary should handle these situations politely.
Managing Office Interruptions
- The secretary should discourage coworkers from visiting the office for idle chatter.
- When company personnel want to see the boss, the secretary must decide whether to prioritize their visit, unless they have an appointment.
Handling Executive Visitors
- Some executives may visit the office without an appointment, and the secretary should tactfully screen them.
- The secretary should be as pleasant with employees at any level as they would be with outsiders.
Maintaining a Professional Image
- The secretary must be careful not to make cold or abrupt remarks, as these may be perceived as reflecting the boss's attitude towards the individual.
Prioritizing the Executive's Time
- The secretary's primary goal is to schedule the executive's time to the best advantage.
- The visitor should feel that they have been treated well and that their business has been handled efficiently.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Description
Test your knowledge on office etiquette for secretaries, including how to greet visitors, interact with co-workers, and prioritize company personnel. This quiz covers guidelines on professionalism and courtesy in the workplace.
