Podcast
Questions and Answers
What is controlling in management?
What is controlling in management?
The process of evaluating, measuring, and feedback function.
Which of the following are characteristics of a good control system? (Select all that apply)
Which of the following are characteristics of a good control system? (Select all that apply)
Performance appraisal is the term used to describe informal evaluations of an employee.
Performance appraisal is the term used to describe informal evaluations of an employee.
False
What is the primary purpose of conducting evaluations?
What is the primary purpose of conducting evaluations?
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Which method of evaluation uses descriptors recorded on paper or form?
Which method of evaluation uses descriptors recorded on paper or form?
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Quality assurance is a process of evaluation applied to the _____ system.
Quality assurance is a process of evaluation applied to the _____ system.
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Which of the following is NOT a reason for conducting evaluations?
Which of the following is NOT a reason for conducting evaluations?
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Match the following methods of evaluation with their descriptions:
Match the following methods of evaluation with their descriptions:
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What is total quality management?
What is total quality management?
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Study Notes
Controlling
- Control is the process of evaluating, measuring, and providing feedback.
- Fayol defined control as verifying if everything aligns with the plan, instructions, and principles established.
- A good control system must be reflective of the activity, report errors promptly, be forward-looking, highlight exceptions at critical points, be flexible, objective, reflect the organizational pattern, economical, understandable, and indicate corrective action.
Performance Appraisal
- A formal evaluation of a nurse's performance within a specific timeframe.
- Ensures quality nursing care, sets and verifies compliance with objectives, provides standards for comparison, promotes visibility of performance for self-monitoring, highlights quality care issues and prioritizes areas requiring attention, indicates the cost of poor quality, justifies resource allocation, and provides feedback for improvement.
- Characteristics of an Evaluation Tool: Must be objective, reliable, and sensitive.
Methods of Evaluation
- Anecdotal Notes: Objective descriptions of behavior recorded in written form.
- Checklist: Used to assess the presence or absence of characteristics or behavior. Useful for evaluating nursing skills.
- Rating Scales: Includes a series of items assessing tasks and activities within a nurse's job description.
- Ranking: An evaluator ranks employees based on their performance compared to peers in terms of specific aspects or qualifications.
- Peer Review: A group of registered nurses evaluate the performance of another registered nurse. The goal is to provide feedback from colleagues who are knowledgeable about the requirements and demands of the position.
Evaluating Marginal Staff
- Evaluating marginal employees can be challenging but requires confronting the employee with shortcomings.
Steps in Resolving Poor Performance
- Observe and document the problem.
- Counsel the employee. Provide both positive and negative feedback.
- Plan for resolution of the problem.
Performance Appraisal
- A formal evaluation of an employee by a manager, supervisor, or peers.
Quality Assurance
- Assurance implies a guarantee of excellence.
- Quality is the degree of excellence.
- Quality Assurance is a formal guarantee of a degree of excellence.
Quality of Care
- Defined as the degree to which health services contribute to desirable health outcomes and align with current professional knowledge.
Quality Assurance
- A process of evaluation applied to the healthcare system and the delivery of services by healthcare professionals.
Total Quality Management
- A management approach focused on achieving customer satisfaction by involving all employees in the process of improving the quality of products and services.
Dealing with Problem Employees
- Examples of potential problem behaviors: substance abuse, anger, withdrawal, excessive tardiness or absenteeism, being quarrelsome, and performance below par.
Employee Counseling
- A process aimed at improving an employee's mental health by fostering self-understanding, self-control, self-confidence, and effective work habits.
Types of Counseling
- Directive Counseling: The counselor listens to the employee's problems, determines solutions, and instructs the employee on what to do.
- Non-Directive Counseling: The counselor guides the employee through finding solutions themselves. The counselor listens, encourages, and helps the employee explore ideas and solutions.
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Description
This quiz covers concepts related to control processes and performance appraisal within nursing. It highlights the essentials of effective control systems and evaluates the performance of nurses over time. Test your understanding of these fundamental aspects of healthcare management.
