HRM 150 Performance Appraisal Quiz

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is a Performance Appraisal?

Evaluating an employee's current and/or past performance relevant to his or her performance standards.

What are the steps in the Performance Appraisal Process?

Set work standards, assess the employee's performance on those standards, provide feedback to help or eliminate performance defects.

The main reasons for appraisal performances include pay, promotions, and __________.

retention

What is continuous Performance Management?

A continuous process to identify, measure, and develop the performance of individuals and teams, aligning their performance with the organization's goals. Signup and view all the answers

What does 'SMART' stand for in defining employee's goals?

All of the above Signup and view all the answers

Who is typically responsible for appraising employees?

The immediate supervisor. Signup and view all the answers

Peer appraisals are uncommon in modern organizations.

False Signup and view all the answers

What is a 360-Degree Feedback?

Ratings are collected from the employee's supervisors, subordinates, peers, and occasionally, internal or external customers. Signup and view all the answers

Which appraisal method involves ranking employees from best to worst?

Alternation Ranking Method Signup and view all the answers

What is the purpose of the Forced Distribution Method?

To place predetermined percentages of employee ratings in various performance categories. Signup and view all the answers

Self-ratings tend to be lower than supervisor ratings.

False Signup and view all the answers

What are the advantages of using Behaviorally Anchored Rating Scales (BARS)?

Accuracy, clearer standards, feedback, independent dimensions, and consistency. Signup and view all the answers

What does Management by Objectives (MBO) involve?

The manager sets specific measurable goals with each employee and periodically discusses the employee's progress. Signup and view all the answers

What is a disadvantage of the Graphic Rating Scale?

Standards may be unclear Signup and view all the answers

What should be avoided during an appraisal meeting?

Getting personal. Signup and view all the answers

What is Turnover in HRM terms?

The rate at which employees leave an organization, which can incur both tangible and intangible costs. Signup and view all the answers

Study Notes

Performance Appraisal

Evaluates an employee's past and present performance relative to set standards.
Fundamental for making decisions on pay and promotions, and influences employee retention.

Performance Appraisal Process

Involves setting work standards, assessing performance, and providing constructive feedback to address performance issues.

Importance of Appraisal

Essential for career planning, identifying training needs, and reinforcing good performance.
Critical for effectively managing employee performance.

Performance Management

An ongoing process that involves measuring and developing individual and team performance to align with organizational goals.

Goals and Performance Standards

Goals should be "SMART": Specific, Measurable, Attainable, Relevant, and Timely.

Setting Effective Goals

Goals must be specific, measurable, and sufficiently challenging, aligning with job description competencies to enhance employee engagement.

Performance Measurement

Includes measurable goals such as increasing outreach, sales, and enhancing customer service.

Appraiser Selection

Immediate supervisors ideally appraise subordinates due to their direct observation of performance.

Peer Appraisal

In self-managing teams, employees select a chairperson to coordinate peer evaluations, influencing performance assessments.

Rating Committees

Consist of multiple raters to mitigate biases and provide a comprehensive performance evaluation.

Self-Ratings

Employees often rate themselves higher than supervisors or peers; however, self-assessment is encouraged for personal insight.

Upward Feedback

Subordinates anonymously evaluate their supervisors, providing important insights into managerial performance.

360-Degree Feedback

Collects ratings from various sources (supervisors, subordinates, peers) for comprehensive feedback, though it requires careful implementation and training.

Graphic Rating Scale

Popular assessment method using a scale to rate employee traits, subject to issues like unclear standards and biases.

Ranking Methods

Alternation Ranking ranks from best to worst; Pair Comparison involves comparing employees in pairs; Forced Distribution places a predetermined percentage in rating categories.

Critical Incident Method

Maintains a record of exceptional or undesirable employee behaviors to provide focused feedback during reviews.

Narrative Forms Method

Combines performance ratings with written examples and improvement strategies, enhancing clarity for employees.

Behaviorally Anchored Rating Scales (BARS)

Integrates narratives and objective measures using behavioral examples, valued for accuracy and consistency.

Management by Objectives (MBO)

Establishes specific, measurable goals collaboratively, reviewed periodically for performance tracking.

Electronic Performance Monitoring

Involves managing employee performance via technology, tracking work metrics through computer access.

Appraisal Method Advantages and Disadvantages

Graphic Rating Scale: Simple but prone to biases; BARS: Accurate but complex to develop; Alternation Ranking: Simple but may seem unfair; Forced Distribution: Ensures distribution, but depends on cutoff choices.

Performance Appraisal Challenges

Issues like unclear standards, central tendency in ratings, strictness/leniency biases, and the halo effect can affect appraisal outcomes.

Conducting Effective Appraisals

Requires preparation through data collection, setting the right environment, and ensuring objectivity during the appraisal meeting.

Turnover Insights

Turnover incurs significant costs, necessitating a clear understanding of its causes (e.g., job dissatisfaction, poor benefits) and management strategies to enhance retention.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

Test your knowledge on performance appraisal concepts with this HRM 150 quiz. Explore key definitions and processes involved in evaluating employee performance. Perfect for quick review or exam preparation.