COPY: NNPC QA Procedures and Training
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Questions and Answers

What is the primary goal of the QA Unit in monitoring the approved training plan?

  • To identify areas of risk for the organization
  • To evaluate the performance of the QA Unit
  • To enhance overall quality and effectiveness of GRC staff (correct)
  • To ensure compliance with regulatory requirements

    • What is the purpose of the Client Satisfaction Survey in the QA process?

  • To provide input into the evaluation of GRC teams
  • To identify areas of risk for the organization
  • To evaluate the performance of the QA Unit
  • To assess the quality of services provided to clients (correct)

    • What is the primary tool used by the QA Unit to aid in quality assurance checks?

  • Variance Analysis
  • Client Satisfaction Survey
  • QA Checklist
  • NNPC Quality Assurance Review tool (correct)

    • What is the output document generated by the QA Unit after conducting a quality assurance review?

    <p>Quarterly QA Report</p> Signup and view all the answers

    What is the role of the Manager, QA in the evaluation of GRC teams?

    <p>To provide input into the evaluation of all teams</p> Signup and view all the answers

    What is the purpose of the QA Checklist in the quality assurance process?

    <p>To highlight the gaps noted in the ongoing review and the next steps</p> Signup and view all the answers

    What is one of the primary responsibilities of the QA Unit in terms of capacity development?

    <p>Coordinating training and periodic knowledge sharing sessions among staff and personnel of the GRC</p> Signup and view all the answers

    What is the QA Unit's role in promoting a risk-aware culture?

    <p>Instilling a risk-aware culture that engenders proactive identification and management of risks and opportunities</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of corporate governance and risk?

    <p>Facilitating the performance of periodic external assessments of the GRC Function</p> Signup and view all the answers

    What is the QA Unit's role in terms of ERM frameworks?

    <p>Facilitating the setting and monitoring of strategy within the GRC Function</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of reviewing compliance?

    <p>Reviewing compliance with the GRC's policies and procedures and proffering recommendations for possible gaps noted</p> Signup and view all the answers

    What is the QA Unit's role in terms of strengthening internal control systems?

    <p>Strengthening the management of internal control system, to minimize operational surprises and losses</p> Signup and view all the answers

    What is the primary goal of QA's quality management systems?

    <p>To increase customer satisfaction and improve advisory services</p> Signup and view all the answers

    What does the QA sub-unit do to identify areas for improvement in the GRC Function?

    <p>Identify advisory service areas that do not meet best practice standards</p> Signup and view all the answers

    How does the QA sub-unit evaluate the effectiveness of the GRC Function?

    <p>Through continuous monitoring and internal assessments</p> Signup and view all the answers

    What is the purpose of the database system maintained by the QA sub-unit?

    <p>To maintain policies, standards, and procedures for the GRC Function</p> Signup and view all the answers

    What does the QA sub-unit provide to the GRC Function?

    <p>Periodic reports on the implementation of the annual plan</p> Signup and view all the answers

    What is the purpose of the annual plan developed by the QA sub-unit?

    <p>To highlight the various activities to be conducted by the department</p> Signup and view all the answers

    The QA Unit is responsible for providing training to GRC staff to enhance overall quality and effectiveness.

    <p>True</p> Signup and view all the answers

    The QA Checklist is used to document the results of the variance analysis.

    <p>True</p> Signup and view all the answers

    The QA Unit generates a quarterly report on GRC engagements.

    <p>True</p> Signup and view all the answers

    The Manager, QA is responsible for reviewing the quality assurance process.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for conducting a variance analysis on GRC teams.

    <p>True</p> Signup and view all the answers

    The QA Checklist is used to identify areas for improvement in the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit ensures effective allocation and utilization of resources through a coordinated, and unstructured approach for risk management.

    <p>False</p> Signup and view all the answers

    The QA sub-unit conducts continuous monitoring and periodic internal assessment on the level of effectiveness of the activities of the GRC Function using disagreed metrics.

    <p>False</p> Signup and view all the answers

    The QA sub-unit is responsible for implementing quality management systems for decreased assurance advisory services and customer satisfaction with the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit provides periodic reports to the GRC Function on the status of implementation of the annual plan quarterly.

    <p>False</p> Signup and view all the answers

    The QA sub-unit maintains an out-of-date database system for the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA sub-unit conducts quality assurance review of GRC reviews on an ad-hoc basis.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for facilitating the performance of periodic internal assessments of the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA Unit provides training to stakeholders on the effectiveness of the GRC Function.

    <p>False</p> Signup and view all the answers

    The QA Unit is responsible for setting and monitoring the strategy within the GRC Function.

    <p>True</p> Signup and view all the answers

    The QA Unit is responsible for identifying and managing risks and opportunities in the GRC Function.

    <p>True</p> Signup and view all the answers

    The QA Unit serves as the primary point of contact for internal stakeholders including GRC personnel.

    <p>False</p> Signup and view all the answers

    The QA Unit provides recommendations for possible gaps noted in the GRC Function's policies and procedures.

    <p>True</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding activities:

    <p>Conduct quality assurance review = GRC reviews Maintain a database system = Policies, standards, and procedures Coordinate the development of an annual plan = GRC Function's activities Identify areas for improvement = Advisory service areas</p> Signup and view all the answers

    Match the following QA sub-unit activities with their corresponding objectives:

    <p>Conduct continuous monitoring and internal assessment = Evaluate the effectiveness of GRC Function Implement quality management systems = Improve assurance advisory services and customer satisfaction Develop an annual plan = Coordinate GRC Function's activities Maintain a database system = Ensure existence and adequacy of policies and procedures</p> Signup and view all the answers

    Match the following QA sub-unit tools with their corresponding purposes:

    <p>Customer satisfaction questionnaires = Elicit views on GRC Function's effectiveness Database system = Maintain policies, standards, and procedures Annual plan = Coordinate GRC Function's activities Quality assurance review = Identify areas for improvement in GRC reviews</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding benefits:

    <p>Ensure effective allocation and utilization of resources = Improved risk management Conduct quality assurance review = Improved GRC Function's effectiveness Implement quality management systems = Increased customer satisfaction Maintain a database system = Enhanced corporate governance and risk management</p> Signup and view all the answers

    Match the following QA sub-unit activities with their corresponding stakeholders:

    <p>Conduct quality assurance review = GRC internal customers Develop an annual plan = GRC Function Maintain a database system = GRC personnel Provide periodic reports = GRC Function</p> Signup and view all the answers

    Match the following QA sub-unit responsibilities with their corresponding frequencies:

    <p>Conduct quality assurance review = Periodically Develop an annual plan = Annually Provide periodic reports = At least annually Maintain a database system = Continuously</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Facilitate capacity development = Coordinating training and knowledge sharing sessions among staff Strengthen internal control system = Minimize operational surprises and losses Serve as primary point of contact = For external service providers including independent consultants Instil a risk-aware culture = Proactive identification and management of risks and opportunities</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Facilitate setting and monitoring of strategy = Within GRC Function and coordinate performance assessment of staff Review compliance with policies = Proffer recommendations for possible gaps noted Establish and manage mechanisms = For obtaining feedback from stakeholders on effectiveness of GRC Function Facilitate preparation and reporting = Of the Division's Key performance Indicators</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Manage internal control system = Minimize operational surprises and losses Promote a risk-aware culture = Proactive identification and management of risks and opportunities Conduct periodic external assessments = In line with regulatory and professional standards Standardize GRC activities = Ensuring policies and procedures are adequate and aligned with best practices</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Identify and manage risks = Proactive identification and management of risks and opportunities Facilitate performance assessment = Of staff and coordinate performance assessment Strengthen internal control system = Minimize operational surprises and losses Coordinate training and knowledge sharing = Among staff and personnel of the GRC</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Manage risks and opportunities = Proactive identification and management of risks and opportunities Establish mechanisms for feedback = From stakeholders on effectiveness of GRC Function Conduct capacity development = Coordinating training and knowledge sharing sessions among staff Review compliance with policies = Proffer recommendations for possible gaps noted</p> Signup and view all the answers

    Match the following QA Unit responsibilities with their descriptions:

    <p>Instil risk awareness = Proactive identification and management of risks and opportunities Facilitate performance of external assessments = In line with regulatory and professional standards Coordinate training and knowledge sharing = Among staff and personnel of the GRC Strengthen internal control system = Minimize operational surprises and losses</p> Signup and view all the answers

    Match the following documents with their descriptions:

    <p>QA Checklist = A checklist used to document the results of variance analysis or checks Quality Assurance Report = A report highlighting gaps and next steps for GRC teams Client Satisfaction Survey = A tool used to evaluate the quality of GRC services Annual Plan = A document outlining the QA Unit's strategy and objectives</p> Signup and view all the answers

    Match the following tools with their purposes:

    <p>Office Tools = A tool used to aid in quality assurance checks Variance Analysis = A method used to identify gaps in GRC processes Quality Assurance Review = A process used to evaluate the quality of GRC services QA Checklist = A tool used to evaluate the quality of GRC staff</p> Signup and view all the answers

    Match the following responsibilities with the responsible party:

    <p>Conducting variance analysis = QA Unit Evaluating GRC teams = Manager, QA Providing training to GRC staff = QA Unit Developing the annual plan = QA Sub-unit</p> Signup and view all the answers

    Match the following outputs with their descriptions:

    <p>Quality Assurance Report = A report highlighting gaps and next steps for GRC teams QA Checklist = A document outlining the results of variance analysis or checks Client Satisfaction Survey = A report evaluating the quality of GRC services Annual Plan = A document outlining the QA Unit's strategy and objectives</p> Signup and view all the answers

    Match the following processes with their purposes:

    <p>Quality Assurance Review = A process used to evaluate the quality of GRC services Variance Analysis = A method used to identify gaps in GRC processes Ongoing Assessment = A process used to monitor GRC staff performance Training and Development = A process used to enhance GRC staff skills</p> Signup and view all the answers

    Match the following roles with their responsibilities:

    <p>Manager, QA = Evaluating GRC teams and providing inputs QA Unit = Conducting variance analysis and providing training to GRC staff QA Sub-unit = Developing the annual plan and providing periodic reports GRC Function = Implementing quality management systems and conducting internal assessments</p> Signup and view all the answers

    What is the primary objective of the QA sub-unit in ensuring effective allocation and utilization of resources?

    <p>To implement a coordinated, and structured approach for risk management</p> Signup and view all the answers

    What is the purpose of the quality assurance review conducted by the QA sub-unit?

    <p>To review the quality of GRC reviews</p> Signup and view all the answers

    How does the QA sub-unit evaluate the effectiveness of the GRC Function?

    <p>Through continuous monitoring and periodic internal assessment using agreed metrics</p> Signup and view all the answers

    What is the purpose of the annual plan developed by the QA sub-unit?

    <p>To highlight the various activities to be conducted by the department</p> Signup and view all the answers

    What is the role of the QA sub-unit in risk management?

    <p>To implement a coordinated, and structured approach for risk management</p> Signup and view all the answers

    What is the purpose of the database system maintained by the QA sub-unit?

    <p>To maintain an up-to-date database system for the GRC Function</p> Signup and view all the answers

    What is one of the primary responsibilities of the QA Unit in terms of risk awareness and training?

    <p>To instil a risk-aware culture that proactively identifies and manages risks and opportunities</p> Signup and view all the answers

    What is the QA Unit's role in terms of corporate governance and risk?

    <p>To review compliance with the GRC's policies and procedures and proffer recommendations for possible gaps noted</p> Signup and view all the answers

    What is the purpose of the QA Unit in terms of capacity development?

    <p>To coordinate training and periodic knowledge sharing sessions among staff and personnel of the GRC</p> Signup and view all the answers

    What is one of the QA Unit's responsibilities in terms of quantitative risk analysis?

    <p>To review compliance with the GRC's policies and procedures and proffer recommendations for possible gaps noted</p> Signup and view all the answers

    What is the QA Unit's role in terms of risk assessment techniques?

    <p>To instil a risk-aware culture that proactively identifies and manages risks and opportunities</p> Signup and view all the answers

    What is the QA Unit's role in terms of ERM frameworks?

    <p>To strengthen the management of internal control systems to minimize operational surprises and losses</p> Signup and view all the answers

    What is the purpose of the QA Unit in monitoring the approved training plan?

    <p>To provide training to GRC staff to enhance overall quality and effectiveness</p> Signup and view all the answers

    What is the primary document used by the QA Unit to aid in quality assurance checks?

    <p>QA Checklist</p> Signup and view all the answers

    What is the output of the QA Unit's quality assurance review?

    <p>Quarterly QA Report</p> Signup and view all the answers

    What is the role of the Manager, QA in the quality assurance process?

    <p>Making inputs into the evaluation of GRC teams</p> Signup and view all the answers

    What is the purpose of the QA Checklist?

    <p>To highlight the gaps noted in ongoing reviews</p> Signup and view all the answers

    What is the frequency of the QA Unit's quality assurance review?

    <p>Ongoing</p> Signup and view all the answers

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