2.7 Module Quiz - Testout v7 Flashcards & Quiz

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Which of the following is true about troubleshooting?

Troubleshooting can be skipped if the user is able to recreate the problem.
Troubleshooting helps identify the source of a problem and correct it in a timely manner. (correct)
Troubleshooting is only necessary for hardware issues.
Troubleshooting is not an important skill for a PC technician.

What is the first step in the troubleshooting process?

Asking the user to recreate the problem.
Determining the exact actions the user took before the problem occurred.
Gathering information about the issue. (correct)
Solving the problem as quickly as possible.

Why is it important to follow a best practice methodology when troubleshooting?

It ensures that the user is able to recreate the problem.
Some IT problems can be very complex. (correct)
It helps save time by skipping unnecessary steps.
It guarantees a successful resolution of the issue.

Which step should be taken before making any changes to troubleshoot an error?

Identifying symptoms (A) Signup and view all the answers

What is the purpose of establishing a Theory of Probable Cause?

To narrow down the scope of the problem (C) Signup and view all the answers

When should configuration changes be made during the troubleshooting process?

After verifying full system functionality (D) Signup and view all the answers

What should be done after implementing a solution to a troubleshooting issue?

Edit configuration files (D) Signup and view all the answers

Which of the following is a reason to keep good documentation during troubleshooting?

To communicate to others what you have tried so far (C) Signup and view all the answers

What is the most challenging part of troubleshooting?

Reproducing the problem (A) Signup and view all the answers

What can be done to troubleshoot intermittent problems?

Check for environmental conditions such as kinked cables or overheated components (D) Signup and view all the answers

What should be considered before making changes during troubleshooting?

Corporate policies and procedures and the changes' impact on other people and components (D) Signup and view all the answers

Which step in the troubleshooting process involves checking power cords, connectors, and common user errors?

Establish a Theory (B) Signup and view all the answers

What should you do before moving forward with any fixes in the troubleshooting process?

Backup user and system data (D) Signup and view all the answers

What is the final step in the troubleshooting process?

Document the Problem and Resolution (A) Signup and view all the answers

What step in the troubleshooting process involves considering potential side effects and seeking approval before fixing the problem?

Create an Action Plan (B) Signup and view all the answers

Which of the following is a recommended troubleshooting tip for identifying and reproducing a problem?

Ask the user questions about the problem (B) Signup and view all the answers

What can be done to troubleshoot intermittent problems?

Remove unnecessary components (C) Signup and view all the answers

Why is it important to consider corporate policies and procedures before making changes during troubleshooting?

To protect other people and components (A) Signup and view all the answers

Which step in the troubleshooting process involves checking power cords, connectors, and common user errors?

Identify the Problem (C) Signup and view all the answers

What should be done after implementing a solution to a troubleshooting issue?

Document the findings (B) Signup and view all the answers

What is the purpose of establishing a Theory of Probable Cause?

To determine the root cause (D) Signup and view all the answers

Why is it important to follow a best practice methodology when troubleshooting?

To save time (C) Signup and view all the answers

Which of the following is the first step in the troubleshooting process?

Gather information about the issue (C) Signup and view all the answers

What is the purpose of establishing a Theory of Probable Cause?

To identify the source of the problem (A) Signup and view all the answers

Why is it important to follow a best practice methodology when troubleshooting?

To solve complex IT problems (C) Signup and view all the answers

Which step in the troubleshooting process involves gathering information from log files and error messages?

Gather information from log files and error messages (B) Signup and view all the answers

What should you do before making any configuration changes during the troubleshooting process?

Don't make configuration changes yet (A) Signup and view all the answers

What is the purpose of establishing a Plan of Action before implementing a solution?

To plan how to address the root cause (A) Signup and view all the answers

Why is it important to document troubleshooting steps and changes made during the process?

All of the above (D) Signup and view all the answers

Which of the following is the purpose of establishing a Theory of Probable Cause?

To identify the source of a problem and correct it (D) Signup and view all the answers

What is the first step in the troubleshooting process?

Gathering information (B) Signup and view all the answers

Why is it important to document troubleshooting steps and changes made during the process?

To provide a reference for future troubleshooting (B) Signup and view all the answers

Which of the following is a recommended troubleshooting tip for identifying and reproducing a problem?

Watch the user perform the task again (C) Signup and view all the answers

What should be considered before making changes during troubleshooting?

All of the above (D) Signup and view all the answers

What step in the troubleshooting process involves removing all but necessary components and adding devices one at a time to identify the cause of an error?

Simplifying the system by removing all but necessary components (C) Signup and view all the answers

Which of the following is NOT a recommended step in the troubleshooting process?

Implementing the solution (B) Signup and view all the answers

What is the purpose of establishing a Theory of Probable Cause during the troubleshooting process?

To determine the root cause of the problem (D) Signup and view all the answers

Why is it important to have a rollback plan in place when implementing a solution to a troubleshooting issue?

To minimize downtime (B) Signup and view all the answers

What is the purpose of documenting troubleshooting steps, changes, and research findings?

To communicate the progress to others (A) Signup and view all the answers

Which step in the troubleshooting process involves testing the solution to see if it holds up?

Establish a Theory (C) Signup and view all the answers

What should be considered when creating an action plan to resolve a problem?

The potential side effects of the fix (A) Signup and view all the answers

Why is it important to document the findings and resolution of a troubleshooting issue?

To provide a record of the problem and solution (A) Signup and view all the answers

What is the purpose of establishing a theory of probable cause during troubleshooting?

To identify the root cause of the problem (C) Signup and view all the answers

Troubleshooting

The process of identifying and correcting problems in a timely manner.

First step in troubleshooting

Gathering information about the issue.