5 Questions
What is the first step in effective customer relations?
Greet the customer positively
What does developing rapport with a customer involve?
Knowing their name
What is the customer's responsibility in the interaction?
None of these
What is your responsibility when assessing a customer's needs?
To make sure they are asking for the right thing
Why is it important to greet the customer positively?
To set the stage for a positive interaction
Test your knowledge on the six steps to effective customer relations with this quiz. From greeting customers to satisfying their needs, this quiz covers important aspects of building rapport, providing proper service, and encouraging loyalty. Challenge yourself and see how well you know the best practices for creating happy and satisfied customers.
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