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Questions and Answers
What is the first step in effective customer relations?
What is the first step in effective customer relations?
- Develop rapport
- Encourage loyalty
- Greet the customer positively (correct)
- Assess the customer's needs
What does developing rapport with a customer involve?
What does developing rapport with a customer involve?
- Assessing their needs
- Encouraging loyalty
- Knowing their name (correct)
- Greeting them positively
What is the customer's responsibility in the interaction?
What is the customer's responsibility in the interaction?
- To be polite
- To know what they need
- To develop rapport
- None of these (correct)
What is your responsibility when assessing a customer's needs?
What is your responsibility when assessing a customer's needs?
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Why is it important to greet the customer positively?
Why is it important to greet the customer positively?
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