Mastering Customer Relations
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Questions and Answers

What is the first step in effective customer relations?

  • Develop rapport
  • Encourage loyalty
  • Greet the customer positively (correct)
  • Assess the customer's needs

    • What does developing rapport with a customer involve?

  • Assessing their needs
  • Encouraging loyalty
  • Knowing their name (correct)
  • Greeting them positively

    • What is the customer's responsibility in the interaction?

  • To be polite
  • To know what they need
  • To develop rapport
  • None of these (correct)

    • What is your responsibility when assessing a customer's needs?

    <p>To make sure they are asking for the right thing</p> Signup and view all the answers

    Why is it important to greet the customer positively?

    <p>To set the stage for a positive interaction</p> Signup and view all the answers

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