Master the Art of Filtering Call Claims
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Questions and Answers

What is the criteria for including charges in the missing charge list?

  • Any charge with the same merchant name
  • Any charge discussed in the call (correct)
  • Any charge with a specific amount
  • Any charge falling within the date range

    • What should be done with red purchase returns in the Excel comparison tab?

  • Keep all of them
  • Keep only those that are already on the left side
  • Remove all of them
  • Keep only those that are already on the right side (correct)

    • What is the last valid transaction before Denny's?

  • ACH Load credit on 1/14/21
  • Castillo's on 8/25/20 (correct)
  • State Farm on 10/23/20
  • ASOS with three different charge amounts

    • What is the last valid transaction according to the text?

    <p>Castillo's on Aug. 25th</p> Signup and view all the answers

    What should be done if all transactions on the left side of the Excel comparison tab are included on the right side?

    <p>AutoSum both sides and compare totals</p> Signup and view all the answers

    What should be done if a customer claims to have received a deposit on their account?

    <p>Filter in Transaction Field in VPAS</p> Signup and view all the answers

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