Org. Theory and Design: Chapter 7 (MC)
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Questions and Answers

What is organizational culture?

  • The physical layout of an organization's office space
  • A set of shared values and norms controlling interactions within an organization (correct)
  • The educational background of the employees in an organization
  • The financial structure of an organization

    • How can organizational culture be used to increase organizational effectiveness?

  • By hiring external consultants to manage the organizational culture
  • By controlling the way members make decisions and interpret the organizational environment (correct)
  • By setting strict rules and regulations for employees
  • By offering high salaries to employees

    • What are terminal values in the context of organizational culture?

  • Criteria or guiding principles used to determine desirable or undesirable behaviors
  • Desired end states or outcomes that people seek to achieve (correct)
  • Desired modes of behavior, such as working hard or being honest
  • Standards or styles of behavior considered acceptable for a group of people

    • What are instrumental values in the context of organizational culture?

    <p>Desired modes of behavior, such as working hard or being honest</p> Signup and view all the answers

    How can an organization's mission statement and official goals help identify its values?

    <p>They tell organization members and stakeholders what values and ethical standards to use in decision making</p> Signup and view all the answers

    What are norms in the context of organizational culture?

    <p>Standards or styles of behavior considered acceptable or typical for a group of people</p> Signup and view all the answers

    Which stakeholder group has the strongest property rights according to the text?

    <p>Shareholders</p> Signup and view all the answers

    What determines how effective an organization is, according to the text?

    <p>The distribution of property rights</p> Signup and view all the answers

    What can happen if property rights become too strong according to the text?

    <p>Employees lose motivation to perform</p> Signup and view all the answers

    What is organizational structure according to the text?

    <p>The formal system of task and authority relationships</p> Signup and view all the answers

    How does culture impact an organization's members according to the text?

    <p>It influences their expectations about behavior</p> Signup and view all the answers

    What is one source of a company’s competitive advantage according to the text?

    <p>Strength of its core competences</p> Signup and view all the answers

    What can be very difficult when trying to change an organization's culture, according to the text?

    <p>Changing its people</p> Signup and view all the answers

    What does social responsibility refer to according to the text?

    <p>Managers' obligation to behave ethically and legally</p> Signup and view all the answers

    What is an obstructive approach to social responsibility according to the text?

    <p>Choosing not to behave in a socially responsible way</p> Signup and view all the answers

    What might happen if all organizations in a society were socially responsible according to the text?

    <p>Quality of life as a whole would be higher</p> Signup and view all the answers

    What is a whistle-blower according to the text?

    <p>A person who reports illegal or unethical behavior and takes a stand against it</p> Signup and view all the answers

    What is the process by which members learn and internalize the norms of an organization's culture?

    <p>Socialization</p> Signup and view all the answers

    Which role orientation encourages obedience and conformity to rules and norms?

    <p>Institutionalized</p> Signup and view all the answers

    What type of ceremonial rites marks an individual's entry to, promotion in, and departure from the organization?

    <p>Rites of passage</p> Signup and view all the answers

    What do organozational stories and the language of an organization provide important clues about?

    <p>Cultural values and norms</p> Signup and view all the answers

    Which factor contributes to the development of organizational culture from the interaction of four factors?

    <p>Personal and professional characteristics of people within the organization</p> Signup and view all the answers

    What are ethical values in an organization?

    <p>Values that establish the appropriate way for organizational members to deal with each other and with stakeholders</p> Signup and view all the answers

    What can top managers do to ensure the legality of organizational behavior?

    <p>Developing an organizational culture that instills ethical instrumental values</p> Signup and view all the answers

    What is the ultimate source of organizational culture according to the text?

    <p>Personal and professional characteristics of people within the organization</p> Signup and view all the answers

    What does an individualized role orientation encourage individuals to do?

    <p>Be creative and experiment with changing norms and values</p> Signup and view all the answers

    Which factor contributes to the development of organizational culture from the interaction of four factors?

    <p>Property rights given to employees by the organization</p> Signup and view all the answers

    What does an institutionalized role orientation result in?

    <p>Teaching individuals to respond to a new context in the same way that existing organizational members respond to it</p> Signup and view all the answers

    What do organizational symbols often convey to an organization's members?

    <p>Cultural values and norms</p> Signup and view all the answers

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