29 Questions
What is organizational culture?
A set of shared values and norms controlling interactions within an organization
How can organizational culture be used to increase organizational effectiveness?
By controlling the way members make decisions and interpret the organizational environment
What are terminal values in the context of organizational culture?
Desired end states or outcomes that people seek to achieve
What are instrumental values in the context of organizational culture?
Desired modes of behavior, such as working hard or being honest
How can an organization's mission statement and official goals help identify its values?
They tell organization members and stakeholders what values and ethical standards to use in decision making
What are norms in the context of organizational culture?
Standards or styles of behavior considered acceptable or typical for a group of people
Which stakeholder group has the strongest property rights according to the text?
Shareholders
What determines how effective an organization is, according to the text?
The distribution of property rights
What can happen if property rights become too strong according to the text?
Employees lose motivation to perform
What is organizational structure according to the text?
The formal system of task and authority relationships
How does culture impact an organization's members according to the text?
It influences their expectations about behavior
What is one source of a company’s competitive advantage according to the text?
Strength of its core competences
What can be very difficult when trying to change an organization's culture, according to the text?
Changing its people
What does social responsibility refer to according to the text?
Managers' obligation to behave ethically and legally
What is an obstructive approach to social responsibility according to the text?
Choosing not to behave in a socially responsible way
What might happen if all organizations in a society were socially responsible according to the text?
Quality of life as a whole would be higher
What is a whistle-blower according to the text?
A person who reports illegal or unethical behavior and takes a stand against it
What is the process by which members learn and internalize the norms of an organization's culture?
Socialization
Which role orientation encourages obedience and conformity to rules and norms?
Institutionalized
What type of ceremonial rites marks an individual's entry to, promotion in, and departure from the organization?
Rites of passage
What do organozational stories and the language of an organization provide important clues about?
Cultural values and norms
Which factor contributes to the development of organizational culture from the interaction of four factors?
Personal and professional characteristics of people within the organization
What are ethical values in an organization?
Values that establish the appropriate way for organizational members to deal with each other and with stakeholders
What can top managers do to ensure the legality of organizational behavior?
Developing an organizational culture that instills ethical instrumental values
What is the ultimate source of organizational culture according to the text?
Personal and professional characteristics of people within the organization
What does an individualized role orientation encourage individuals to do?
Be creative and experiment with changing norms and values
Which factor contributes to the development of organizational culture from the interaction of four factors?
Property rights given to employees by the organization
What does an institutionalized role orientation result in?
Teaching individuals to respond to a new context in the same way that existing organizational members respond to it
What do organizational symbols often convey to an organization's members?
Cultural values and norms
Explore the concept of organizational culture and its impact on organizational effectiveness. Learn about the shared values and norms that influence interactions within and outside the organization.
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