12 Questions
What is the defining characteristic of strong cultures in an organization?
Key values being intensely held and widely shared
In weak cultures, what aspect of culture do most employees lack?
Identification with culture
What do strong cultures have a greater influence on than weaker cultures?
Acceptance of key values and commitment to those values
What does a strong connection between shared values and behaviors in an organization indicate?
Key values being intensely held and widely shared
What role do organizational stories play in helping employees learn the culture?
Anchoring the present in the past and providing explanations for current practices
Which of the following is an example of a corporate ritual mentioned in the text?
Mary Kay Cosmetics' annual awards ceremony for sales representatives
How do material artifacts and symbols contribute to employees' identification with an organization's culture?
By reflecting values through facilities, dress code, and other tangible aspects
How does language contribute to identifying and uniting members of a culture within an organization?
Through unique phrases that define the culture and bring members together
Which factor is NOT mentioned as a characteristic of a Customer Responsive Culture in the text?
Strict rules and procedures
What is a key suggestion for managers to foster a Customer Responsive Culture according to the text?
Empowering service-contact employees in decision-making
Which of the following is NOT mentioned as a characteristic of an Innovative Culture in the text?
Conflict avoidance
In the context of the text, what does 'Role clarity' aim to achieve in relation to a Customer Responsive Culture?
Reduce ambiguity by providing clear guidelines
Test your knowledge on how members perceive and describe organizational culture, focusing on the shared aspect of culture. Explore how different backgrounds and organizational levels influence the description of culture dimensions.
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