Organizational Culture Perception Quiz
12 Questions
0 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

What is the defining characteristic of strong cultures in an organization?

  • Key values being intensely held and widely shared (correct)
  • Employees having little knowledge of company history or heroes
  • Culture sending contradictory messages
  • Values limited to a few people
  • In weak cultures, what aspect of culture do most employees lack?

  • Identification with culture (correct)
  • Connection between shared values and behaviors
  • Acceptance of key values and commitment to those values
  • Knowledge of company history or heroes
  • What do strong cultures have a greater influence on than weaker cultures?

  • Acceptance of key values and commitment to those values (correct)
  • Contradictory messages about what's important
  • Employee knowledge of company history or heroes
  • Employees' identification with culture
  • What does a strong connection between shared values and behaviors in an organization indicate?

    <p>Key values being intensely held and widely shared</p> Signup and view all the answers

    What role do organizational stories play in helping employees learn the culture?

    <p>Anchoring the present in the past and providing explanations for current practices</p> Signup and view all the answers

    Which of the following is an example of a corporate ritual mentioned in the text?

    <p>Mary Kay Cosmetics' annual awards ceremony for sales representatives</p> Signup and view all the answers

    How do material artifacts and symbols contribute to employees' identification with an organization's culture?

    <p>By reflecting values through facilities, dress code, and other tangible aspects</p> Signup and view all the answers

    How does language contribute to identifying and uniting members of a culture within an organization?

    <p>Through unique phrases that define the culture and bring members together</p> Signup and view all the answers

    Which factor is NOT mentioned as a characteristic of a Customer Responsive Culture in the text?

    <p>Strict rules and procedures</p> Signup and view all the answers

    What is a key suggestion for managers to foster a Customer Responsive Culture according to the text?

    <p>Empowering service-contact employees in decision-making</p> Signup and view all the answers

    Which of the following is NOT mentioned as a characteristic of an Innovative Culture in the text?

    <p>Conflict avoidance</p> Signup and view all the answers

    In the context of the text, what does 'Role clarity' aim to achieve in relation to a Customer Responsive Culture?

    <p>Reduce ambiguity by providing clear guidelines</p> Signup and view all the answers

    More Like This

    Organizational Culture Flashcards
    65 questions
    Quality Management in Organizations
    18 questions
    Use Quizgecko on...
    Browser
    Browser