Organizational Culture Perception Quiz
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Questions and Answers

What is the defining characteristic of strong cultures in an organization?

  • Key values being intensely held and widely shared (correct)
  • Employees having little knowledge of company history or heroes
  • Culture sending contradictory messages
  • Values limited to a few people

In weak cultures, what aspect of culture do most employees lack?

  • Identification with culture (correct)
  • Connection between shared values and behaviors
  • Acceptance of key values and commitment to those values
  • Knowledge of company history or heroes

What do strong cultures have a greater influence on than weaker cultures?

  • Acceptance of key values and commitment to those values (correct)
  • Contradictory messages about what's important
  • Employee knowledge of company history or heroes
  • Employees' identification with culture

What does a strong connection between shared values and behaviors in an organization indicate?

<p>Key values being intensely held and widely shared (D)</p> Signup and view all the answers

What role do organizational stories play in helping employees learn the culture?

<p>Anchoring the present in the past and providing explanations for current practices (D)</p> Signup and view all the answers

Which of the following is an example of a corporate ritual mentioned in the text?

<p>Mary Kay Cosmetics' annual awards ceremony for sales representatives (A)</p> Signup and view all the answers

How do material artifacts and symbols contribute to employees' identification with an organization's culture?

<p>By reflecting values through facilities, dress code, and other tangible aspects (D)</p> Signup and view all the answers

How does language contribute to identifying and uniting members of a culture within an organization?

<p>Through unique phrases that define the culture and bring members together (C)</p> Signup and view all the answers

Which factor is NOT mentioned as a characteristic of a Customer Responsive Culture in the text?

<p>Strict rules and procedures (D)</p> Signup and view all the answers

What is a key suggestion for managers to foster a Customer Responsive Culture according to the text?

<p>Empowering service-contact employees in decision-making (A)</p> Signup and view all the answers

Which of the following is NOT mentioned as a characteristic of an Innovative Culture in the text?

<p>Conflict avoidance (C)</p> Signup and view all the answers

In the context of the text, what does 'Role clarity' aim to achieve in relation to a Customer Responsive Culture?

<p>Reduce ambiguity by providing clear guidelines (D)</p> Signup and view all the answers

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