18 Questions
What are some habit and tradition building activities in Stage 2 of embedding culture in organizations?
Introduction of appropriate communication systems, installation of organizational procedures and rules, promotion of organization symbols, development of key rituals, production of policy statements
How do organizational symbols contribute to the unity of an organization?
Organizational symbols like battle flags and national emblems demonstrate unity and embody the organization's reputation.
What is the significance of developing key rituals in an organization?
Key rituals help establish the organization's ethos, which is part of the organizational culture related to the organizational climate.
How do policy statements contribute to building relations with stakeholders?
Policy statements lay the basis for relations with stakeholders.
What are the managerial actions involved in creating a customer responsive culture?
Selection of service-oriented employees, training programs focusing on product knowledge, active listening, patience, and emotional display
Why is training and socialization important in fostering a customer responsive culture?
Training programs help employees develop skills like product knowledge, active listening, patience, and emotional display which are essential for pleasing customers.
What is the degree to which management decisions take into consideration the effect of outcomes on people within the organization?
People orientation
What are the guidelines related to getting along in the organization?
Rules
How can ethical ambiguities be minimized within an organization?
Communicate ethical expectations
What are some examples of dominant values in an organization?
High quality, low absenteeism, high efficiency
What is the degree to which work activities are organized around teams rather than individuals?
Team orientation
How can an organization create an ethical culture?
Be a visible role model, communicate ethical expectations, provide ethical training
What is organization culture according to Edgar Schein?
Organization culture is defined as a pattern of basic assumptions invented, discovered or developed by a group as it learns to cope with its problems of external adaptation and internal integration, that has worked well enough to be considered valuable and therefore to be taught to new members as the correct way to perceive, think, and feel in relation to these problems.
How does organization culture create distinction between one organization and others?
Organization culture creates distinction between one organization and others by providing a system of shared meaning held by members that distinguishes the organization from others.
What is the role of organization culture in creating a sense of identity for organization members?
Organization culture conveys a sense of identity for organization members by providing shared values that members can relate to and identify with.
How does organization culture facilitate the generation of commitment to something larger than one's individual interest?
Organization culture facilitates the generation of commitment to something larger than one's individual interest by promoting shared values that align with a common goal or purpose.
What is the significance of innovation and risk-taking in organization culture?
Innovation and risk-taking in organization culture refer to the degree to which employees are encouraged to be innovative and take risks.
How does attention to detail play a role in organization culture?
Attention to detail in organization culture refers to the degree to which employees are expected to exhibit precision, analysis, and attention to detail.
Test your knowledge on the definition of organization culture according to Edgar Schein. Learn about the shared values and beliefs within a group that shape its behavior and practices.
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