Cultural Values and Quality Improvement Quiz

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Which QUASER QI challenge was the most commonly missing in the case studies?

Structural

Physical and technical

Educational (correct)

Emotional

How many case studies had evidence of the emotional challenge?

1

4

2

3 (correct)

Which organisation was rated as 'outstanding'?

Case 2

Case 6 (correct)

Case 1

Case 3

How many case organisations were rated as 'inadequate' at some point?

3 Signup and view all the answers

Which QUASER challenge was the least commonly missing in the case studies?

Emotional Signup and view all the answers

In which year did Case 7 come out of special measures?

2016 Signup and view all the answers

How many case organisations achieved the 'good' rating?

3 Signup and view all the answers

Which QUASER challenge was associated mainly with system inputs?

Educational Signup and view all the answers

'Special Measures' is denoted by the abbreviation:

SpM Signup and view all the answers

Which challenge was met by engaging with stakeholders and sharing key quality improvement messages?

Political Signup and view all the answers

What was described as essential for one case in terms of leadership?

Weekly meetings with senior ward managers Signup and view all the answers

What did the Chief of Service leaders, along with the executive team, start to make clear to staff to demonstrate commitment to improvement?

What 'good' looked like Signup and view all the answers

What did the communications team use to keep staff, patients, and stakeholders informed about the main issues within the organization?

Full range of activities Signup and view all the answers

Which challenge was influenced by the role of leadership across the organizations?

Cultural Signup and view all the answers

What is described as an ongoing activity rather than a one-off event in terms of political challenge?

'In Your Shoes' listening events and 'Enter and View' visits Signup and view all the answers

What was the online tool used to engage staff in developing the trust’s values called?

Wayfinder Signup and view all the answers

How was the leadership team encouraged to interact with the staff?

By being visible on the floor and appreciating the staff Signup and view all the answers

What form of training was provided to managers and non-executives to empower them to control their areas?

Quality improvement methodology training Signup and view all the answers

What educational activities were provided to upskill the staff in quality improvement with direct application to their day-to-day practice?

Learning sessions and a summit for quality improvement methodology Signup and view all the answers

Which system did one organization adapt to become the Improvement Method for their hospital?

Virginia Mason system Signup and view all the answers

What was the initial emotional response of many members of staff when the trust entered special measures?

Shock and disappointment Signup and view all the answers

How did the non-executive director recall the atmosphere when it was announced that the trust would go into special measures?

"Complete devastation" Signup and view all the answers

What emotion did leads feel at the news of entering special measures?

"Surprise and disappointment" Signup and view all the answers

What was the initial fear that was found among staff when sharing improvements?

"Fear of sharing improvement" Signup and view all the answers

What was the name of the tool used to get staff involved in developing the trust’s values?

Wayfinder Signup and view all the answers

What challenges were reported to compound flailing quality improvement endeavors?

All of the above Signup and view all the answers

What is the 'Happy App' designed for?

To monitor and understand staff satisfaction and engagement Signup and view all the answers

What was stressed as important in dealing with harm and establishing a clear reporting mechanism?

Systematic approach to dealing with harm and a clear reporting mechanism Signup and view all the answers

What was mentioned as an impact of the lack of structure on clinical care?

Needed to address the problem without worsening the financial position Signup and view all the answers

What factor was described as important when responding to broader social, political, economic, and contextual factors?

Understanding the population at the planning stage Signup and view all the answers

What approach was reported to support the needs of the community by providing input into addressing cultural sensitivities?

The Listening into Action (LiA) approach Signup and view all the answers

What did the organization have to try bringing back without worsening the financial position?

Managerial structure Signup and view all the answers

What was used to showcase the compassion and commitment of all trust staff?

New posters and infographics in visual messages to staff Signup and view all the answers

What was described as being broken for some time, impacting systems for setting budgets and clinical governance?

'Processes and systems' Signup and view all the answers