Podcast
Questions and Answers
Which QUASER QI challenge was the most commonly missing in the case studies?
Which QUASER QI challenge was the most commonly missing in the case studies?
How many case studies had evidence of the emotional challenge?
How many case studies had evidence of the emotional challenge?
Which organisation was rated as 'outstanding'?
Which organisation was rated as 'outstanding'?
How many case organisations were rated as 'inadequate' at some point?
How many case organisations were rated as 'inadequate' at some point?
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Which QUASER challenge was the least commonly missing in the case studies?
Which QUASER challenge was the least commonly missing in the case studies?
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In which year did Case 7 come out of special measures?
In which year did Case 7 come out of special measures?
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How many case organisations achieved the 'good' rating?
How many case organisations achieved the 'good' rating?
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Which QUASER challenge was associated mainly with system inputs?
Which QUASER challenge was associated mainly with system inputs?
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'Special Measures' is denoted by the abbreviation:
'Special Measures' is denoted by the abbreviation:
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Which challenge was met by engaging with stakeholders and sharing key quality improvement messages?
Which challenge was met by engaging with stakeholders and sharing key quality improvement messages?
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What was described as essential for one case in terms of leadership?
What was described as essential for one case in terms of leadership?
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What did the Chief of Service leaders, along with the executive team, start to make clear to staff to demonstrate commitment to improvement?
What did the Chief of Service leaders, along with the executive team, start to make clear to staff to demonstrate commitment to improvement?
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What did the communications team use to keep staff, patients, and stakeholders informed about the main issues within the organization?
What did the communications team use to keep staff, patients, and stakeholders informed about the main issues within the organization?
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Which challenge was influenced by the role of leadership across the organizations?
Which challenge was influenced by the role of leadership across the organizations?
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What is described as an ongoing activity rather than a one-off event in terms of political challenge?
What is described as an ongoing activity rather than a one-off event in terms of political challenge?
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What was the online tool used to engage staff in developing the trust’s values called?
What was the online tool used to engage staff in developing the trust’s values called?
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How was the leadership team encouraged to interact with the staff?
How was the leadership team encouraged to interact with the staff?
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What form of training was provided to managers and non-executives to empower them to control their areas?
What form of training was provided to managers and non-executives to empower them to control their areas?
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What educational activities were provided to upskill the staff in quality improvement with direct application to their day-to-day practice?
What educational activities were provided to upskill the staff in quality improvement with direct application to their day-to-day practice?
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Which system did one organization adapt to become the Improvement Method for their hospital?
Which system did one organization adapt to become the Improvement Method for their hospital?
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What was the initial emotional response of many members of staff when the trust entered special measures?
What was the initial emotional response of many members of staff when the trust entered special measures?
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How did the non-executive director recall the atmosphere when it was announced that the trust would go into special measures?
How did the non-executive director recall the atmosphere when it was announced that the trust would go into special measures?
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What emotion did leads feel at the news of entering special measures?
What emotion did leads feel at the news of entering special measures?
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What was the initial fear that was found among staff when sharing improvements?
What was the initial fear that was found among staff when sharing improvements?
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What was the name of the tool used to get staff involved in developing the trust’s values?
What was the name of the tool used to get staff involved in developing the trust’s values?
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What challenges were reported to compound flailing quality improvement endeavors?
What challenges were reported to compound flailing quality improvement endeavors?
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What is the 'Happy App' designed for?
What is the 'Happy App' designed for?
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What was stressed as important in dealing with harm and establishing a clear reporting mechanism?
What was stressed as important in dealing with harm and establishing a clear reporting mechanism?
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What was mentioned as an impact of the lack of structure on clinical care?
What was mentioned as an impact of the lack of structure on clinical care?
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What factor was described as important when responding to broader social, political, economic, and contextual factors?
What factor was described as important when responding to broader social, political, economic, and contextual factors?
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What approach was reported to support the needs of the community by providing input into addressing cultural sensitivities?
What approach was reported to support the needs of the community by providing input into addressing cultural sensitivities?
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What did the organization have to try bringing back without worsening the financial position?
What did the organization have to try bringing back without worsening the financial position?
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What was used to showcase the compassion and commitment of all trust staff?
What was used to showcase the compassion and commitment of all trust staff?
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What was described as being broken for some time, impacting systems for setting budgets and clinical governance?
What was described as being broken for some time, impacting systems for setting budgets and clinical governance?
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