Management Theories and Concepts Quiz

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Questions and Answers

Which management theory views workers as interchangeable parts of a machine?

  • Classical (correct)
  • Contingent
  • Behavioral
  • Systems

The Hawthorne effect demonstrated that employees work harder when they feel they are being ignored by management.

False (B)

According to Maslow's hierarchy of needs, what is the most basic level of need?

Physiological

Mintzberg theorized that managers play three primary roles: interpersonal, informational, and ______.

<p>decisional</p> Signup and view all the answers

Which of the following best describes a mission statement?

<p>A statement that tells why a company exists. (B)</p> Signup and view all the answers

Organizational culture always promotes ethical decisions.

<p>False (B)</p> Signup and view all the answers

Match the following management theories with their descriptions:

<p>Classical = Focused on efficiency and viewed workers like cogs in a machine. Behavioral = Emphasized understanding human behavior and motivation in the workplace Quantitative = Focuses on managing production and delivery using data and analysis Systems = Views an organization as interrelated parts working towards a common goal</p> Signup and view all the answers

How do government regulations affect organizational ethics?

<p>Governments have legal authority to regulate what ways an organization can conduct business.</p> Signup and view all the answers

Which ethical approach focuses on actions that result in the greatest good for the greatest number of people?

<p>Utilitarian approach (D)</p> Signup and view all the answers

Insider trading is considered ethical because it helps investors make informed decisions.

<p>False (B)</p> Signup and view all the answers

What type of skill involves the ability to analyze an organization as a whole and understand how its parts work together?

<p>conceptual skills</p> Signup and view all the answers

A manager who repeatedly displays verbal and nonverbal hostility toward subordinates is engaging in ______.

<p>abusive supervision</p> Signup and view all the answers

Match the following stakeholders with their type:

<p>Employees = Internal Customers = External Owners = Internal Suppliers = External</p> Signup and view all the answers

Which of the following is NOT one of the four primary roles of a manager?

<p>Delegating (D)</p> Signup and view all the answers

Socially responsible actions by a company always require it to sacrifice profits.

<p>False (B)</p> Signup and view all the answers

Name one external force that can affect an organization.

<p>economic</p> Signup and view all the answers

Flashcards

Classical Management Theory

Focuses on efficiency of work management. Includes Scientific and Administrative branches.

Behavioral Management Theory

Emphasizes understanding human behavior to motivate employees.

Maslow's Hierarchy of Needs

A psychological theory that outlines the order of human needs: physiological, safety, love, esteem, self-actualization.

Hawthorne Experiment

Discovered that employees work harder when noticed and cared for by management.

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Mintzberg's Managerial Roles

Theorizes that managers perform three roles: interpersonal, informational, decisional.

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Mission Statement

Describes the purpose of a company and its reason for existence.

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Ethics in Organizations

Standards of right and wrong that guide behavior in business contexts.

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Impact of Organizational Culture on Ethics

The culture shapes ethical decision-making based on its value priorities.

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Utilitarian Approach

An ethical approach that seeks the greatest good for the greatest number.

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Abusive Supervision

Repeated verbal and nonverbal hostility displayed by managers toward subordinates.

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Insider Trading

Illegal stock trading based on confidential company information.

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Technical Skills

Job-specific skills required to perform specialized tasks effectively.

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Conceptual Skills

Ability to think analytically and understand an organization as a whole.

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Learning Organization

An organization that actively creates and transfers knowledge to adapt behavior.

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Sustainable Development

Development that meets present needs without compromising future generations.

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Social Responsibility

Being a good organizational citizen by exceeding legal obligations while making profits.

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Study Notes

Management Theories and Concepts

  • Classical management theories focus on efficiency, emphasizing scientific (Taylor, Gilbreth) and administrative (Fayol, Weber) principles. Workers viewed as components of the system, with a mechanistic approach.
  • Behavioral theories focuses on understanding and motivating human behavior within organizations emphasizing scientific research of human behavior.
  • Quantitative management focuses on management of production and delivery, using evidence-based principles.
  • Systems theory views organizations as integrated parts interacting with each other to achieve common goals. It can either be closed or open.
  • Contingent theory emphasizes flexibility in management styles depending on the specific situation, individuals, and environment.
  • Contemporary theory includes learning organizations, high-performance work practices, and shared value.

Hawthorne Experiments

  • The Hawthorne studies demonstrated that employees' productivity is influenced by factors beyond just physical conditions. Attention and care from managers, recognizing employee welfare, positively influence performance.

Maslow's Hierarchy of Needs

  • Maslow's hierarchy of needs describes a five-tiered model of human motivation, from physiological needs to the need for self-actualization.

Mintzberg's Managerial Roles

  • Managers fulfill interpersonal, informational, and decisional roles.

Mission and Vision Statements

  • Mission statements articulate the purpose and reason for a company's existence, while vision statements describe its aspirations for the future.

Ethics

  • Ethics refers to the standards of right and wrong that influence behavior. Organizational culture plays a crucial role in ethics.

Stakeholder Analysis

  • Internal stakeholders include employees, owners, and the board of directors. External stakeholders encompass customers, suppliers, distributors, unions, government, and lenders.

Management Skills

  • Technical skills involve specific expertise in a given area, while conceptual skills involve analytical thinking and the ability to understand the interconnectedness of parts within an organization as a whole. Managerial roles include planning, organizing, leading, and controlling.

Learning Organizations

  • A learning organization actively acquires, creates, and transfers knowledge within itself, adapting to its environment.

Organizational Structures

  • A sole proprietorship is owned by one person, a partnership by multiple individuals, and a corporation is a distinct legal entity separate from its owners.

Diversity and Inclusion

  • Managing diversity involves valuing uniqueness and fostering a sense of belonging.

Corporate Governance and Social Responsibility

  • Corporate governance encompasses the systems of oversight designed to protect the interests of stakeholders. Social responsibility obligates organizations to meet contemporary needs while balancing the interests of future generations.

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