Podcast
Questions and Answers
According to Max Weber's Bureaucratic Management theory, which of the following is NOT a key element?
According to Max Weber's Bureaucratic Management theory, which of the following is NOT a key element?
What was the primary focus of the Neoclassical Theories of management?
What was the primary focus of the Neoclassical Theories of management?
Which of the following aspects is NOT associated with Max Weber's Bureaucratic Management theory?
Which of the following aspects is NOT associated with Max Weber's Bureaucratic Management theory?
The Hawthorne Studies were initially designed to explore the impact of ______ on employee productivity.
The Hawthorne Studies were initially designed to explore the impact of ______ on employee productivity.
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Which of the following best describes the key difference between Classical and Neoclassical management theories?
Which of the following best describes the key difference between Classical and Neoclassical management theories?
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Which of these findings from the Hawthorne Effect study contributed to the understanding of employee motivation?
Which of these findings from the Hawthorne Effect study contributed to the understanding of employee motivation?
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What is the key difference between the classical approach and the Human Relations approach to management?
What is the key difference between the classical approach and the Human Relations approach to management?
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What is the core idea behind the Contingency Approach to management?
What is the core idea behind the Contingency Approach to management?
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How does the Contingency Approach differ from the Systems Approach?
How does the Contingency Approach differ from the Systems Approach?
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Which of the following is NOT a key idea promoted by the Human Relations Movement?
Which of the following is NOT a key idea promoted by the Human Relations Movement?
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What is a key benefit of assertiveness in the workplace?
What is a key benefit of assertiveness in the workplace?
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Which of the following best describes aggressive behavior?
Which of the following best describes aggressive behavior?
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What type of statements should be used to express assertive behavior?
What type of statements should be used to express assertive behavior?
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How does emotional intelligence differ from intelligence quotient?
How does emotional intelligence differ from intelligence quotient?
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Which characteristic is associated with a passive behavior?
Which characteristic is associated with a passive behavior?
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What is an essential aspect of being assertive?
What is an essential aspect of being assertive?
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Which of the following is NOT a benefit of assertiveness?
Which of the following is NOT a benefit of assertiveness?
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What does emotional intelligence NOT involve?
What does emotional intelligence NOT involve?
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What is a characteristic of referent power?
What is a characteristic of referent power?
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Which of the following is NOT a symptom of a lack of work-life balance?
Which of the following is NOT a symptom of a lack of work-life balance?
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What approach can help in building strong relationships with colleagues?
What approach can help in building strong relationships with colleagues?
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Which component of work-life balance involves being mindful of managing your own emotions?
Which component of work-life balance involves being mindful of managing your own emotions?
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Which type of power is primarily based on knowledge and experience?
Which type of power is primarily based on knowledge and experience?
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What is a negative effect of lacking a proper work-life balance?
What is a negative effect of lacking a proper work-life balance?
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What is one way to make your opinions heard in the workplace?
What is one way to make your opinions heard in the workplace?
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Which habit is essential for expressing sincere appreciation in the workplace?
Which habit is essential for expressing sincere appreciation in the workplace?
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What is a significant limitation of reward power?
What is a significant limitation of reward power?
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Which type of power is often abused and can create a hostile environment?
Which type of power is often abused and can create a hostile environment?
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What qualities primarily contribute to someone gaining referent power?
What qualities primarily contribute to someone gaining referent power?
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Expert power is primarily based on what?
Expert power is primarily based on what?
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Which of the following best describes informational power?
Which of the following best describes informational power?
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What is a potential effect of having strong relationships with superiors?
What is a potential effect of having strong relationships with superiors?
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What can be a consequence of coercive power misuse?
What can be a consequence of coercive power misuse?
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Which type of power best describes a senior surgeon gaining trust through their expertise?
Which type of power best describes a senior surgeon gaining trust through their expertise?
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Which of the following is NOT a field of applied psychology?
Which of the following is NOT a field of applied psychology?
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What is the main focus of organizational behaviour?
What is the main focus of organizational behaviour?
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What is meant by the term "psychological contract" in the context of organizational behavior?
What is meant by the term "psychological contract" in the context of organizational behavior?
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Which of the following is NOT a key aspect of psychology's study?
Which of the following is NOT a key aspect of psychology's study?
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Which of the following is NOT a characteristic of an organization as defined in the text?
Which of the following is NOT a characteristic of an organization as defined in the text?
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Which of the following best describes the relationship between organisational behaviour and psychology?
Which of the following best describes the relationship between organisational behaviour and psychology?
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What is the primary goal of studying organisational behaviour?
What is the primary goal of studying organisational behaviour?
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Which of the following is NOT a factor typically considered in the psychological contract between an employee and an employer?
Which of the following is NOT a factor typically considered in the psychological contract between an employee and an employer?
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Flashcards
Bureaucratic Management
Bureaucratic Management
A management style characterized by a hierarchical structure and defined rules, developed by Max Weber.
Elements of Bureaucracy
Elements of Bureaucracy
Includes defined job roles, a hierarchy of authority, standardized procedures, record-keeping, and specific hiring qualifications.
Neoclassical Theories
Neoclassical Theories
Management theories that incorporate behavioral sciences to address issues of classical management practices.
Hawthorne Studies
Hawthorne Studies
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Hierarchy of Authority
Hierarchy of Authority
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Psychology
Psychology
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Industrial/Organisational Psychology
Industrial/Organisational Psychology
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Organizational Behaviour
Organizational Behaviour
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Psychological Contract
Psychological Contract
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Fields of Applied Psychology
Fields of Applied Psychology
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Collective Goal
Collective Goal
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External Environment
External Environment
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Behavioural Patterns
Behavioural Patterns
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Climbing the Corporate Ladder
Climbing the Corporate Ladder
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Building Strong Relationships
Building Strong Relationships
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Legitimate Power
Legitimate Power
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Reward Power
Reward Power
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Referent Power
Referent Power
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Expert Power
Expert Power
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Work-Life Balance
Work-Life Balance
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Components of Work-Life Balance
Components of Work-Life Balance
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Hawthorne Effect
Hawthorne Effect
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Human Relations Movement
Human Relations Movement
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Elton Mayo
Elton Mayo
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Reciprocal Communication
Reciprocal Communication
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Systems Approach
Systems Approach
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Classical vs Human Relations
Classical vs Human Relations
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Contingency Approach
Contingency Approach
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Gareth Morgan
Gareth Morgan
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Assertiveness
Assertiveness
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Benefits of Assertiveness
Benefits of Assertiveness
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Key Traits of Assertive Communication
Key Traits of Assertive Communication
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Assertive vs. Aggressive
Assertive vs. Aggressive
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Emotional Intelligence
Emotional Intelligence
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Emotional Quotient vs. Intelligence Quotient
Emotional Quotient vs. Intelligence Quotient
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Components of Emotional Intelligence
Components of Emotional Intelligence
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Impact of Emotional Intelligence
Impact of Emotional Intelligence
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Drawback of Reward Power
Drawback of Reward Power
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Coercive Power
Coercive Power
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Informational Power
Informational Power
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Influence of Strong Relationships
Influence of Strong Relationships
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Effects of Increased Acknowledgment
Effects of Increased Acknowledgment
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Study Notes
Introduction to Psychology in Business and Public Life
- This course, EMA1312, is for first-year B.Com students.
- The notes provide a study resource, but not a substitute for lectures or the lecturer's guidance.
- Past papers are supplemental material, and their accuracy and availability are not guaranteed.
- Sharing these past papers with external parties is strictly prohibited.
Organisational Behaviour
- Psychology Definition: The scientific study of behavioural and mental processes. It seeks to describe and explain human thought, feeling, and actions.
- Organisational Behaviour: Studying how individuals and groups within organisations behave, to improve performance within those organisations. This is important because it helps understand organisational performance and structure to improve performance in general.
- Psychological Contract: An informal agreement between employees and employers defining expectations, commitments, and understandings, that go beyond any formal agreements.
- Individuality: When individual needs conflict with organisational demands, frustration and conflict can result. Creativity and individuality may be encouraged but can be undermined by bureaucracy.
The Analysis of Work in the 20th and 21st Centuries
- Job Characteristics Model (JCM): Developed by Hackman and Oldham, this has 5 key features:
- Skill Variety
- Task Identity
- Task Significance
- Autonomy
- Feedback
- These features produce 3 critical psychological states
- Experienced meaningfulness of work
- Experienced responsibility of the outcome
- Knowledge of the results of work activities
- Motivating Potential Score (MPS): A measurement derived from the JCM features to gauge the potential for motivation in a job.
The Vitamin Model
- This model, by Peter Warr, explains that organizations, like organisms need certain "vitamins" (job characteristics) for growth and employee well-being.
- Job characteristics such as:
- Supportive Supervision;
- Autonomy;
- Interpersonal Contact;
- Externally Generated Goals;
- Availability of Finances;
- Variety ;
- Environmental Clarity;
- Valued Social Position;
- Physical Security.
The Nature and Context of Organisations
-
Classical Theories (Taylorism): Frederick Taylor's scientific management aimed to improve efficiency by clearly defining work standards and responsibilities. His work proposed:
- Replace rule of thumb with scientific management method.
- Divide work and responsibilities between management and workers efficiently
- Scientifically select and train workers, and
- Co-operate with workers to ensure the principles are followed
-
Bureaucratic Management (Weber): Max Weber proposed structuring organizations with hierarchies, clearly defined roles, standardized procedures, and detailed record-keeping.
-
Neoclassical Theories: These theories incorporated behavioral sciences, and focused on motivational strategies to foster better work outcomes for employees within an organisation.
Personnel Selection
- Competency: Specific characteristics needed for effective job performance.
- Job Analysis: Defining the knowledge, skills, attitudes, and abilities (KSAs) needed for a job role.
- Job Analysis Methods: Include methods like Interviews (structured, semi-structured and unstructured), Situational/Competency-based, Group/One-to-one, Biodata, Psychometrics; these methods can be used to discover aspects of the person's history (hard and soft data) and measure competence in numerical scales or categories.
- Cognitive Ability Tests (CATs): Assessments of mental abilities including reasoning, verbal comprehension, and problem-solving.
Assertiveness
- Assertiveness: Standing up for beliefs while remaining calm and positive to foster healthy relationships in the workplace.
- Passive/Aggressive/Assertive: Different responses to situations and their workplace implications.
Emotional Intelligence
- Emotional Intelligence: A person's ability to identify, comprehend, manage, and utilise their own emotions and others.
- Goleman's 5 Pillars: Self-awareness, self-regulation, motivation, empathy, and social skills - all contributing to Emotional Intelligence.
Job Motivation
- Job Motivation: The desire or willingness to put in effort to achieve organizational goals. - Motivators include: Autonomy, Competence, and Relatedness
- Self-Determination Theory: People are motivated to satisfy psychological needs for autonomy, competence, and relatedness.
- Maslow's Hierarchy of Needs: A hierarchical model of needs that influence motivation, starting with physiological needs and progressing to self-actualization.
Herzberg's Two-Factor Model
- Motivators: Factors that increase job satisfaction (achievement, recognition, responsibility, advancement).
- Hygiene Factors: Factors that decrease job dissatisfaction (company policies, salary, working conditions).
McClelland's Human Motivation Theory
- Three Motivators: Achievement, affiliation, and power, that are dominant driving factors for individuals
Power
- Power: The ability to influence or control others.
- Different forms of power are: Legitimate, Reward, Coercive, Referent, Expert, and Informational
Work-Life Balance
- Work-Life Balance: The ability to manage work and personal life effectively. Achieving this balance is crucial for work productivity, health, and personal well-being.
- Lack of work-life balance can manifest as: Physical (fatigue, headaches, sleep problems, appetite issues); Emotional (Depression, anxiety, mood swings, anger); and Personal (Missing opportunities with family, Burnout, Resort (to alcohol,drugs etc.)
Performance Management Tools
- Performance Management: Continuously measuring and improving employee performance.
- The Performance Cycle: Plan, Monitor, Review, Reward employees based on objective SMART goals.
- Key Performance Indicators (KPIs): Quantifiable metrics that track how effectively an organization or department is achieving its goals.
- Performance Appraisals: A systematic evaluation of employee performance used to understand their capabilities.
Personal Development Plans
- Personal Development Plans: Self-evaluation and self-reflection tools that focus on employees' personal and professional goals aligned to boost motivation, employability and to identify existing strengths or areas to improve.
Balance Scorecard
- Balance Scorecard: A strategic planning and performance management framework that align business activities to the organizational vision and to ensure clear measurable goals are achieved.
Strategy Mapping
- Strategy Mapping: A visual tool which demonstrates the connections between the organisation's strategy and actionable steps for employees.
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Description
Test your knowledge on key management theories including Max Weber's Bureaucratic Management, Neoclassical theories, and the Hawthorne Studies. This quiz explores core concepts and differences between classical and human relations management approaches. Understand the evolution of management thought and its implications for employee motivation.