Management Theories Quiz
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Questions and Answers

According to Max Weber's Bureaucratic Management theory, which of the following is NOT a key element?

  • A hierarchy of authority
  • Standardized procedures
  • Flexibility in decision-making (correct)
  • Clearly defined job roles
  • What was the primary focus of the Neoclassical Theories of management?

  • Developing more complex organizational hierarchies
  • Creating a more standardized and bureaucratic work environment
  • Understanding and addressing employee motivation and behavior (correct)
  • Improving the efficiency of production processes
  • Which of the following aspects is NOT associated with Max Weber's Bureaucratic Management theory?

  • Hiring based on specific qualifications
  • Equal distribution of power and responsibilities (correct)
  • Implementation of standardized procedures
  • Establishment of a clear hierarchy
  • The Hawthorne Studies were initially designed to explore the impact of ______ on employee productivity.

    <p>Working conditions, like lighting (D)</p> Signup and view all the answers

    Which of the following best describes the key difference between Classical and Neoclassical management theories?

    <p>Classical theories were more rigid and focused on structure, while Neoclassical theories were more flexible and human-centered. (C)</p> Signup and view all the answers

    Which of these findings from the Hawthorne Effect study contributed to the understanding of employee motivation?

    <p>Productivity gains were temporary and decreased after a period of time. (A)</p> Signup and view all the answers

    What is the key difference between the classical approach and the Human Relations approach to management?

    <p>The classical approach prioritizes worker efficiency, while the Human Relations approach focuses on the role of social factors. (B)</p> Signup and view all the answers

    What is the core idea behind the Contingency Approach to management?

    <p>Organizational structures and management styles should be tailored to the specific situation. (C)</p> Signup and view all the answers

    How does the Contingency Approach differ from the Systems Approach?

    <p>The Contingency Approach emphasizes finding the best fit for a specific situation, while the Systems Approach prioritizes interconnectedness. (D)</p> Signup and view all the answers

    Which of the following is NOT a key idea promoted by the Human Relations Movement?

    <p>The need for strict control and oversight of employees to ensure efficiency. (C)</p> Signup and view all the answers

    What is a key benefit of assertiveness in the workplace?

    <p>Decreased interpersonal conflict (B)</p> Signup and view all the answers

    Which of the following best describes aggressive behavior?

    <p>Explosive and threatening (B)</p> Signup and view all the answers

    What type of statements should be used to express assertive behavior?

    <p>“I” statements (A)</p> Signup and view all the answers

    How does emotional intelligence differ from intelligence quotient?

    <p>Emotional intelligence focuses on feelings. (B)</p> Signup and view all the answers

    Which characteristic is associated with a passive behavior?

    <p>Low self-esteem (C)</p> Signup and view all the answers

    What is an essential aspect of being assertive?

    <p>Knowing your audience (C)</p> Signup and view all the answers

    Which of the following is NOT a benefit of assertiveness?

    <p>Decreased respect for authority (B)</p> Signup and view all the answers

    What does emotional intelligence NOT involve?

    <p>Memorization (A)</p> Signup and view all the answers

    What is a characteristic of referent power?

    <p>It is based on a natural ability to lead and good values. (A)</p> Signup and view all the answers

    Which of the following is NOT a symptom of a lack of work-life balance?

    <p>Increased productivity at work (D)</p> Signup and view all the answers

    What approach can help in building strong relationships with colleagues?

    <p>Expressing appreciation through basic compliments (A)</p> Signup and view all the answers

    Which component of work-life balance involves being mindful of managing your own emotions?

    <p>Stress management (B)</p> Signup and view all the answers

    Which type of power is primarily based on knowledge and experience?

    <p>Expert power (A)</p> Signup and view all the answers

    What is a negative effect of lacking a proper work-life balance?

    <p>Increased likelihood of job burnout (A)</p> Signup and view all the answers

    What is one way to make your opinions heard in the workplace?

    <p>Engage in constructive discussions (C)</p> Signup and view all the answers

    Which habit is essential for expressing sincere appreciation in the workplace?

    <p>Regularly thanking colleagues and subordinates (C)</p> Signup and view all the answers

    What is a significant limitation of reward power?

    <p>It may become ineffective when rewards are no longer available. (D)</p> Signup and view all the answers

    Which type of power is often abused and can create a hostile environment?

    <p>Coercive Power (D)</p> Signup and view all the answers

    What qualities primarily contribute to someone gaining referent power?

    <p>Social skills, honesty, and integrity (B)</p> Signup and view all the answers

    Expert power is primarily based on what?

    <p>Experience and knowledge in a specific area (B)</p> Signup and view all the answers

    Which of the following best describes informational power?

    <p>Based on access to crucial information others may need. (A)</p> Signup and view all the answers

    What is a potential effect of having strong relationships with superiors?

    <p>Increased productivity (C)</p> Signup and view all the answers

    What can be a consequence of coercive power misuse?

    <p>Deterioration of workplace morale (D)</p> Signup and view all the answers

    Which type of power best describes a senior surgeon gaining trust through their expertise?

    <p>Expert Power (A)</p> Signup and view all the answers

    Which of the following is NOT a field of applied psychology?

    <p>Marketing psychology (B)</p> Signup and view all the answers

    What is the main focus of organizational behaviour?

    <p>Understanding individual and group behavior to improve organizational performance (C)</p> Signup and view all the answers

    What is meant by the term "psychological contract" in the context of organizational behavior?

    <p>An informal understanding between an employer and employee about their mutual expectations (A)</p> Signup and view all the answers

    Which of the following is NOT a key aspect of psychology's study?

    <p>Economic factors (B)</p> Signup and view all the answers

    Which of the following is NOT a characteristic of an organization as defined in the text?

    <p>Individual autonomy (D)</p> Signup and view all the answers

    Which of the following best describes the relationship between organisational behaviour and psychology?

    <p>Organisational behaviour and psychology are separate but overlapping fields, with mutual interest in human behaviour (A)</p> Signup and view all the answers

    What is the primary goal of studying organisational behaviour?

    <p>Improve organisational effectiveness and performance (B)</p> Signup and view all the answers

    Which of the following is NOT a factor typically considered in the psychological contract between an employee and an employer?

    <p>Political affiliations (B)</p> Signup and view all the answers

    Flashcards

    Bureaucratic Management

    A management style characterized by a hierarchical structure and defined rules, developed by Max Weber.

    Elements of Bureaucracy

    Includes defined job roles, a hierarchy of authority, standardized procedures, record-keeping, and specific hiring qualifications.

    Neoclassical Theories

    Management theories that incorporate behavioral sciences to address issues of classical management practices.

    Hawthorne Studies

    Research that examined how lighting affected worker productivity at Hawthorne Works.

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    Hierarchy of Authority

    A system where individuals have levels of power and responsibility within an organization.

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    Psychology

    The scientific study of behavioral and mental processes.

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    Industrial/Organisational Psychology

    Field focused on workplace behavior and performance.

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    Organizational Behaviour

    The study of individual and group behavior in organizations.

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    Psychological Contract

    The unwritten agreement between employee and employer.

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    Fields of Applied Psychology

    Areas where psychology is applied to real-world issues.

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    Collective Goal

    A shared aim or purpose among a group.

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    External Environment

    Outside factors affecting an organization.

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    Behavioural Patterns

    Recurring ways that individuals or groups behave.

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    Climbing the Corporate Ladder

    The process of advancing in status, authority, or career position within an organization.

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    Building Strong Relationships

    Creating positive connections through appreciation, communication, and respect in the workplace.

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    Legitimate Power

    Authority gained through an official position within an organization, like a CEO.

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    Reward Power

    Power that comes from the ability to give rewards to others.

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    Referent Power

    Influence derived from being a respected role model or natural leader.

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    Expert Power

    Power based on knowledge and skills in a particular domain.

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    Work-Life Balance

    The ability to maintain productivity at work while enjoying personal life and leisure.

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    Components of Work-Life Balance

    Elements that contribute to a healthy work-life balance include self, time, and stress management.

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    Hawthorne Effect

    A phenomenon where initial productivity gains fade over time due to environmental factors.

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    Human Relations Movement

    Management approach focusing on social factors driving employee motivation beyond financial rewards.

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    Elton Mayo

    Key figure in the Human Relations Movement, studied social dynamics in the workplace.

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    Reciprocal Communication

    Two-way communication between workers and leaders essential for effective management.

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    Systems Approach

    Views organizations as interconnected systems, combining human elements with structure.

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    Classical vs Human Relations

    Contrasts classical focus on structure with human relations emphasis on people.

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    Contingency Approach

    Management approach emphasizing that structure varies based on situational needs.

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    Gareth Morgan

    Prominent thinker in the Contingency Approach who stressed diverse organizational structures.

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    Assertiveness

    Standing up for your beliefs while remaining calm and positive.

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    Benefits of Assertiveness

    Increased confidence, effective collaboration, respect for authority, and reduced conflict.

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    Key Traits of Assertive Communication

    Includes appropriate body language, clear opinions, audience awareness, and positive attitude.

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    Assertive vs. Aggressive

    Assertiveness is empathetic and respectful; aggression is one-sided and disruptive.

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    Emotional Intelligence

    A person's ability to identify, understand, and manage emotions in themselves and others.

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    Emotional Quotient vs. Intelligence Quotient

    EQ measures emotional intelligence; IQ assesses traditional intelligence.

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    Components of Emotional Intelligence

    Includes intuition, empathy, creativity, and motivation.

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    Impact of Emotional Intelligence

    Enhances relationships and communication effectiveness in various contexts.

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    Drawback of Reward Power

    Reward power is limited since it may not always be possible to provide rewards.

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    Coercive Power

    Power exercised through threats and intimidation, creating a hostile environment.

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    Informational Power

    Power from possessing information others need to succeed.

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    Influence of Strong Relationships

    Having good relationships leads to acknowledgment, criticism, and feeling valued at work.

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    Effects of Increased Acknowledgment

    Results include increased productivity and feeling valued in the workplace.

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    Study Notes

    Introduction to Psychology in Business and Public Life

    • This course, EMA1312, is for first-year B.Com students.
    • The notes provide a study resource, but not a substitute for lectures or the lecturer's guidance.
    • Past papers are supplemental material, and their accuracy and availability are not guaranteed.
    • Sharing these past papers with external parties is strictly prohibited.

    Organisational Behaviour

    • Psychology Definition: The scientific study of behavioural and mental processes. It seeks to describe and explain human thought, feeling, and actions.
    • Organisational Behaviour: Studying how individuals and groups within organisations behave, to improve performance within those organisations. This is important because it helps understand organisational performance and structure to improve performance in general.
    • Psychological Contract: An informal agreement between employees and employers defining expectations, commitments, and understandings, that go beyond any formal agreements.
    • Individuality: When individual needs conflict with organisational demands, frustration and conflict can result. Creativity and individuality may be encouraged but can be undermined by bureaucracy.

    The Analysis of Work in the 20th and 21st Centuries

    • Job Characteristics Model (JCM): Developed by Hackman and Oldham, this has 5 key features:
      • Skill Variety
      • Task Identity
      • Task Significance
      • Autonomy
      • Feedback
      • These features produce 3 critical psychological states
        • Experienced meaningfulness of work
        • Experienced responsibility of the outcome
        • Knowledge of the results of work activities
    • Motivating Potential Score (MPS): A measurement derived from the JCM features to gauge the potential for motivation in a job.

    The Vitamin Model

    • This model, by Peter Warr, explains that organizations, like organisms need certain "vitamins" (job characteristics) for growth and employee well-being.
    • Job characteristics such as:
      • Supportive Supervision;
      • Autonomy;
      • Interpersonal Contact;
      • Externally Generated Goals;
      • Availability of Finances;
      • Variety ;
      • Environmental Clarity;
      • Valued Social Position;
      • Physical Security.

    The Nature and Context of Organisations

    • Classical Theories (Taylorism): Frederick Taylor's scientific management aimed to improve efficiency by clearly defining work standards and responsibilities. His work proposed:

      • Replace rule of thumb with scientific management method.
      • Divide work and responsibilities between management and workers efficiently
      • Scientifically select and train workers, and
      • Co-operate with workers to ensure the principles are followed
    • Bureaucratic Management (Weber): Max Weber proposed structuring organizations with hierarchies, clearly defined roles, standardized procedures, and detailed record-keeping.

    • Neoclassical Theories: These theories incorporated behavioral sciences, and focused on motivational strategies to foster better work outcomes for employees within an organisation.

    Personnel Selection

    • Competency: Specific characteristics needed for effective job performance.
    • Job Analysis: Defining the knowledge, skills, attitudes, and abilities (KSAs) needed for a job role.
    • Job Analysis Methods: Include methods like Interviews (structured, semi-structured and unstructured), Situational/Competency-based, Group/One-to-one, Biodata, Psychometrics; these methods can be used to discover aspects of the person's history (hard and soft data) and measure competence in numerical scales or categories.
    • Cognitive Ability Tests (CATs): Assessments of mental abilities including reasoning, verbal comprehension, and problem-solving.

    Assertiveness

    • Assertiveness: Standing up for beliefs while remaining calm and positive to foster healthy relationships in the workplace.
    • Passive/Aggressive/Assertive: Different responses to situations and their workplace implications.

    Emotional Intelligence

    • Emotional Intelligence: A person's ability to identify, comprehend, manage, and utilise their own emotions and others.
    • Goleman's 5 Pillars: Self-awareness, self-regulation, motivation, empathy, and social skills - all contributing to Emotional Intelligence.

    Job Motivation

    • Job Motivation: The desire or willingness to put in effort to achieve organizational goals. - Motivators include: Autonomy, Competence, and Relatedness
    • Self-Determination Theory: People are motivated to satisfy psychological needs for autonomy, competence, and relatedness.
    • Maslow's Hierarchy of Needs: A hierarchical model of needs that influence motivation, starting with physiological needs and progressing to self-actualization.

    Herzberg's Two-Factor Model

    • Motivators: Factors that increase job satisfaction (achievement, recognition, responsibility, advancement).
    • Hygiene Factors: Factors that decrease job dissatisfaction (company policies, salary, working conditions).

    McClelland's Human Motivation Theory

    • Three Motivators: Achievement, affiliation, and power, that are dominant driving factors for individuals

    Power

    • Power: The ability to influence or control others.
    • Different forms of power are: Legitimate, Reward, Coercive, Referent, Expert, and Informational

    Work-Life Balance

    • Work-Life Balance: The ability to manage work and personal life effectively. Achieving this balance is crucial for work productivity, health, and personal well-being.
    • Lack of work-life balance can manifest as: Physical (fatigue, headaches, sleep problems, appetite issues); Emotional (Depression, anxiety, mood swings, anger); and Personal (Missing opportunities with family, Burnout, Resort (to alcohol,drugs etc.)

    Performance Management Tools

    • Performance Management: Continuously measuring and improving employee performance.
    • The Performance Cycle: Plan, Monitor, Review, Reward employees based on objective SMART goals.
    • Key Performance Indicators (KPIs): Quantifiable metrics that track how effectively an organization or department is achieving its goals.
    • Performance Appraisals: A systematic evaluation of employee performance used to understand their capabilities.

    Personal Development Plans

    • Personal Development Plans: Self-evaluation and self-reflection tools that focus on employees' personal and professional goals aligned to boost motivation, employability and to identify existing strengths or areas to improve.

    Balance Scorecard

    • Balance Scorecard: A strategic planning and performance management framework that align business activities to the organizational vision and to ensure clear measurable goals are achieved.

    Strategy Mapping

    • Strategy Mapping: A visual tool which demonstrates the connections between the organisation's strategy and actionable steps for employees.

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    Description

    Test your knowledge on key management theories including Max Weber's Bureaucratic Management, Neoclassical theories, and the Hawthorne Studies. This quiz explores core concepts and differences between classical and human relations management approaches. Understand the evolution of management thought and its implications for employee motivation.

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