BUAD3030E1 Study Guide (Chapters 1-3) PDF

Test \#1 Study Guide -- covers Chapter 1- 3 This guide is to help you focus your studies. It is not intended to be a complete listing. 1.Know the essentials of each management theory *Classical - focused on finding way to manage work more efficiently, Two branches scientific F. Taylor and F. & L...

Test \#1 Study Guide -- covers Chapter 1- 3 This guide is to help you focus your studies. It is not intended to be a complete listing. 1.Know the essentials of each management theory *Classical - focused on finding way to manage work more efficiently, Two branches scientific F. Taylor and F. & L. Gilbreth and Administrative C. Spaulding, H. Fayol, M. Weber. Viewed workers as cogs, too mechanistic* *Behavioral - Understanding human behavior and motivating employees toward achievement. Relies on scientific research about human behavior.* *Quantitative -- Operations focuses on managing production and delivery, Evidence based translating principles based on best evidence in organizational practice.* *Systems -- Regards organization as a system of interrelated parts or subsystems that operate together to achieve common purpose. Can be closed or open* *Contingent -- Emphasizes managers approach should vary based on the situation and individual* *Contemporary -- learning organizations, high performance work practices and shared value.* 2\. What did the Hawthorne Experiment discover *Employees work harder when they receive added attention if they thought managers cared about their welfare and that supervisors paid special attention to them.* 3\. What is included in Maslow's hierarchy of needs *Physiologica,l Safety, love, esteem, self actualization* 4\. What did Mintzberg theorize *Managers play three roles interpersonal informational and decisional.* 5\. Define mission and vision statement *Statement that tells why a company exists and what it wants to become over time* 6\. Define ethics *The standards of right and wrong that influence behavior* 7\. How does culture of organization affect ethics *If an organization holds high standards in regard to its values decisions will be made ethically. If the culture of an organization does not prioritize values, decisions may be made that are less ethical.* 8\. Government actions to ensure ethics *Governments have legal authority to regulate what ways an organization can conduct business. These regulations can impact how ethically an organization is within the confines of the laws, and the threat of penalty.* 9\. Understand the different approaches to ethical dilemmas *Utilitarian approach -- For the greatest good* *Individual approach -- for persons self interest long term, but will help others* *Moral-rights- Respect fundamental rights shared by everyone* *Justice approach- Respecting impartial Standards of fairness* 10\. What is abusive supervision, insider trading *Abusive supervision -- when managers repeatedly display verbal and nonverbal hostility toward subordinates* *Insider trading - The illegal trading of stock by people using confidential company information* 11\. Know the roles and focus of the three levels of management in terms of planning, organizing, leading, and controlling 12\. Identify who are the internal and external stakeholders of a company *Internal -- Board, employees Owners* *External -- Customers suppliers distributers unions government, media lenders.* 13\. Technical vs. conceptual skills *Technical skills -- Job specific skills to perform well in a specialized field* *Conceptual skills- Ability to think analytically visualize an organization as a whole, and understand how the parts work together.* 14\. Roles of a manager *Planning organizing Leading and controlling* 15\. What is a learning organization *Organization that actively creates, acquires and transfers knowledge within itself and is able to modify behavior to reflect new knowledge.* 16\. What are the outside forces that affect an organization *Economic, Technological, International, Political-legal, demographic, Sociocultural* 17\. Know the difference between sole proprietorship, partnership, corporation 18\. How to manage for diversity *Value Uniqueness and Facilitate belonging.* 19\. Definition of management *Pursuit of organizational goals efficiently and effectively by integrating the work of people by planning organizing leading and controlling the organizations resources.* 20\. Understand sustainable development, social responsibility, corporate governance *Sustainable development- Development that meets the needs of the present without compromising the ability of future generations to meet their own needs.* *Social Responsibility- being a good organizational citizen, CSR go above and beyond what is legal and still make profits.* *Corporate governance- The systems of oversight that are designed to ensure the interests of owners and other stakeholders are protected.*