Management Control Chapter 14 Quiz
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Questions and Answers

The control management function ensures that ______ are met in an organization.

goals

A major part of the controlling function of management is to ______.

  • correct performance problems (correct)
  • formulate strategies
  • set goals
  • structure an organization
  • The more a control system helps an organization ______, the more successful it is judged to be.

    meet its goals

    A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure ______ .

    <p>may not always attain its goals (C)</p> Signup and view all the answers

    The value of the controlling function is seen in three specific areas: planning, ______, and leading.

    <p>organizing (A)</p> Signup and view all the answers

    Controlling is the ______ in the management process.

    <p>final step (D)</p> Signup and view all the answers

    Controlling compares ______ to see if goals are being achieved.

    <p>actual performance to planned performance (A)</p> Signup and view all the answers

    Effective controlling can help managers ______.

    <p>empower their employees (B)</p> Signup and view all the answers

    The controlling function helps managers protect an organization's ______.

    <p>assets (B)</p> Signup and view all the answers

    The first step in the control process is to ______.

    <p>measure actual performance (D)</p> Signup and view all the answers

    Managers always use these for performance standards during the control process.

    <p>goals created during the planning process (B)</p> Signup and view all the answers

    ______ are the most informal form of performance measurement.

    <p>Personal observations (D)</p> Signup and view all the answers

    MBWA stands for management by ______.

    <p>walking around</p> Signup and view all the answers

    An advantage of management by walking around is ______.

    <p>personal contact (D)</p> Signup and view all the answers

    For a baseball player, a statistical report would feature such things as ______.

    <p>batting average and slugging percentage (A)</p> Signup and view all the answers

    A disadvantage of a statistical report is that it may leave out ______ measurements of performance.

    <p>subjective (C)</p> Signup and view all the answers

    A(n) ______ format would be most likely to include graphs, tables, and computer outputs.

    <p>statistical report (D)</p> Signup and view all the answers

    ______ performance measurement method is fast and is a good platform for feedback, yet it can be private and scheduled for a single employee ahead of time.

    <p>An oral report (A)</p> Signup and view all the answers

    What managers choose to measure is largely determined by ______.

    <p>what an organization wants to do well (A)</p> Signup and view all the answers

    Which of these options are correct? (Select all that apply)

    <p>The control management function ensures that plans are realistic. (A), The control management function ensures that goals are set. (B), The control management function ensures that plans are made. (C), The control management function ensures that goals are met. (D)</p> Signup and view all the answers

    Study Notes

    Chapter 14 Multiple-Choice Questions

    • Control Management Function: Ensures organizational goals are met. Realistic plans are crucial.
    • Controlling Function: A key part of management is correcting performance problems.
    • Control System Effectiveness: A strong control system helps an organization meet its goals more successfully, including government guidelines.
    • Well-Run Company: A well-run company with sound planning, motivated workers, and efficient structure often achieves its goals, although not always. Monitoring performance is vital.
    • Controlling Function Value: Controlling offers value by planning, workplace protection and empowerment of employees,
    • Controlling Process: Comparisons against goals or planned performance are key to seeing if goals are accomplished.
    • Effective Controlling: Helps managers empower employees.
    • Controlling Function: Aids in protecting assets and reputation. The first step involves measuring performance.
    • Performance Standards: Managers utilize these for performance measurement in the controlling process. Sources can vary from goals established during the planning process to standards developed by experts or employee opinions, or industry standards.
    • Informal Performance Measurement: Oral reports and personal observations are typical, informal tools for measurement.
    • Performance Measurement: Management by Walking Around (MBWA) is a flexible, direct feedback method.
    • Statistical Report: Provides comprehensive data, potentially lacking in subjective or subjective insights.
    • Managerial Decision Drivers: Factors such as organizational goals, structural aspects, company reputation, and leadership styles influence what is measured.
    • Organizational Focus: Customer satisfaction is a significant component for companies emphasizing quality above all else.

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    Description

    Test your knowledge on the critical aspects of management control systems as discussed in Chapter 14. This quiz covers the controlling function, its effectiveness, and the importance of monitoring performance to achieve organizational goals. Explore how a well-run company utilizes effective control measures to enhance productivity and employee empowerment.

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