Chapter 14 Multiple-Choice Questions PDF
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This document contains multiple-choice questions related to management and control. The questions cover various aspects of organizational performance measurement. Concepts such as management by walking around and statistical reports are also touched on.
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Chapter 14 Multiple-Choice Questions ==================================== 1\) The control management function ensures that \_\_\_\_\_\_\_\_ in an organization.\ A) goals are set\ B) goals are met\ C) plans are made\ D) plans are realistic\ Answer: B 2\) A major part of the controlling function of...
Chapter 14 Multiple-Choice Questions ==================================== 1\) The control management function ensures that \_\_\_\_\_\_\_\_ in an organization.\ A) goals are set\ B) goals are met\ C) plans are made\ D) plans are realistic\ Answer: B 2\) A major part of the controlling function of management is to \_\_\_\_\_\_\_\_.\ A) formulate strategies\ B) set goals\ C) correct performance problems\ D) structure an organization\ Answer: C 3\) The more a control system helps an organization \_\_\_\_\_\_\_\_, the more successful it is judged to be.\ A) meet government guidelines\ B) help employees achieve job satisfaction\ C) meet its goals\ D) increase sales\ Answer: C 4\) A well-run company that has well-thought-out plans, motivated and productive workers, and an efficient organizational structure \_\_\_\_\_\_\_\_.\ A) always attains its goals\ B) may not always attain its goals\ C) rarely attains its goals\ D) has no reason to monitor its performance\ Answer: B 5\) The value of the controlling function is seen in three specific areas: planning, \_\_\_\_\_\_\_\_.\ A) organizing, and leading\ B) protecting employees, and empowering the workplace\ C) protecting employees, and protecting the workplace\ D) empowering employees, and protecting the workplace\ Answer: D 6\) Controlling is the \_\_\_\_\_\_\_\_ in the management process.\ A) first step\ B) final step\ C) most important step\ D) least important step\ Answer: B 7\) Controlling compares \_\_\_\_\_\_\_\_ to see if goals are being achieved.\ A) planned performance to standard performance\ B) standard performance to ideal performance\ C) actual performance to competitor performance\ D) actual performance to planned performance\ Answer: D 8\) Effective controlling can help managers \_\_\_\_\_\_\_\_.\ A) empower their employees\ B) set their goals\ C) maximize risk\ D) minimize employee empowerment\ Answer: A 9\) The controlling function helps managers protect an organization\'s \_\_\_\_\_\_\_\_.\ A) reputation for honesty\ B) assets\ C) position in the community\ D) good name\ Answer: B 10\) The first step in the control process is to \_\_\_\_\_\_\_\_.\ A) take action\ B) measure actual performance\ C) compare performance against a standard\ D) compare a standard against an ideal\ Answer: B 11\) Managers always use these for performance standards during the control process.\ A) goals created during the planning process\ B) employee opinions\ C) performance standards for the industry\ D) standards developed by performance experts\ Answer: A 12\) \_\_\_\_\_\_\_\_ are the most informal form of performance measurement.\ A) Oral reports\ B) Written reports\ C) Statistical reports\ D) Personal observations\ Answer: D 13\) MBWA stands for management by \_\_\_\_\_\_\_\_.\ A) work area\ B) work action\ C) written action\ D) walking around\ Answer: D 14\) An advantage of management by walking around is \_\_\_\_\_\_\_\_.\ A) perceptual biases\ B) obtrusiveness\ C) personal contact\ D) objectivity\ Answer: C 15\) For a baseball player, a statistical report would feature such things as \_\_\_\_\_\_\_\_.\ A) a newspaper profile of the player\ B) batting average and slugging percentage\ C) filmed highlights of great plays\ D) scouting reports on the player\ Answer: B 16\) A disadvantage of a statistical report is that it may leave out \_\_\_\_\_\_\_\_ measurements of performance.\ A) subjective\ B) objective\ C) positive\ D) negative\ Answer: A 17\) A(n) \_\_\_\_\_\_\_\_ format would be most likely to include graphs, tables, and computer outputs.\ A) oral report\ B) statistical report\ C) MBWA\ D) written report\ Answer: B 18\) \_\_\_\_\_\_\_\_ performance measurement method is fast and is a good platform for feedback, yet it can be private and scheduled for a single employee ahead of time.\ A) A written report\ B) The MBWA\ C) An oral report\ D) A statistical report\ Answer: C 19\) What managers choose to measure is largely determined by \_\_\_\_\_\_\_\_.\ A) what an organization wants to do well\ B) the organization\'s structure\ C) the company\'s image\ D) the leaders and leadership style of those in the organization\ Answer: A 20\) A car company that puts more effort into measuring quality than total units sold most likely wants to excel at \_\_\_\_\_\_\_\_.\ A) customer satisfaction\ B) efficiency\ C) employee satisfaction\ D) cost per unit\ Answer: A