Podcast
Questions and Answers
Listening is the ability to accurately receive and interpret messages in the __________ process.
Listening is the ability to accurately receive and interpret messages in the __________ process.
communication
The purpose of listening will depend on the situation and the nature of the __________.
The purpose of listening will depend on the situation and the nature of the __________.
communication
Developing good listening habits can help ensure the receiver understands the information __________.
Developing good listening habits can help ensure the receiver understands the information __________.
correctly
Deep listening occurs when receivers are truly committed to understanding the speaker's __________.
Deep listening occurs when receivers are truly committed to understanding the speaker's __________.
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Observing the non-verbal __________ associated with what is being said can enhance understanding.
Observing the non-verbal __________ associated with what is being said can enhance understanding.
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Deep listening includes paying attention to verbal and non-verbal ______ in order to gain a full understanding of the speaker's experiences.
Deep listening includes paying attention to verbal and non-verbal ______ in order to gain a full understanding of the speaker's experiences.
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Full listening often involves active listening skills, like ______ and asking clarifying questions.
Full listening often involves active listening skills, like ______ and asking clarifying questions.
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Critical listening is important in professions that use persuasive speaking, debating or ______ skills.
Critical listening is important in professions that use persuasive speaking, debating or ______ skills.
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Therapeutic listening often involves receiving information about a speaker's challenges or ______ situations.
Therapeutic listening often involves receiving information about a speaker's challenges or ______ situations.
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To improve effective listening, it is important to be ______ and relaxed.
To improve effective listening, it is important to be ______ and relaxed.
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Non-verbal communication occurs without using any oral or written ______.
Non-verbal communication occurs without using any oral or written ______.
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When you interrupt someone, it conveys the message that you don’t ______ what they are saying.
When you interrupt someone, it conveys the message that you don’t ______ what they are saying.
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To gain greater clarity, combine listening attentively with creating a mental ______.
To gain greater clarity, combine listening attentively with creating a mental ______.
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It's important to ask clarifying questions after the other person ______ talking.
It's important to ask clarifying questions after the other person ______ talking.
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To understand someone deeply, put yourself in a similar ______ as the other person.
To understand someone deeply, put yourself in a similar ______ as the other person.
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Common types of non-verbal communication include eye contact, body ______, and silence.
Common types of non-verbal communication include eye contact, body ______, and silence.
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Facial ______, tone of voice, and body language can communicate many feelings.
Facial ______, tone of voice, and body language can communicate many feelings.
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Eye contact with audiences can increase the speaker’s ______.
Eye contact with audiences can increase the speaker’s ______.
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Keeping an ______ mind helps in truly hearing what someone is saying.
Keeping an ______ mind helps in truly hearing what someone is saying.
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Interrupting during a conversation can lead to a cycle of verbal ______.
Interrupting during a conversation can lead to a cycle of verbal ______.
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Study Notes
Topic Five: Listening Skills and Nonverbal Communication
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Listening Skills: The ability to accurately receive and interpret messages during communication. Effective listening is essential for clear communication. Poor listening can lead to misunderstandings and frustration.
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Purpose of Listening: Listening serves multiple purposes. It includes focusing on the speaker's message, understanding their perspective, critically evaluating what's being said, recognizing nonverbal cues, demonstrating interest and concern, and fostering open and honest communication to reach shared understanding.
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Types of Listening Skills:
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Deep Listening: A commitment to understanding the speaker's perspective, encompassing verbal and nonverbal cues to gain a complete understanding of their experiences, thoughts, feelings and objectives.
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Full Listening: Focusing on the practical content of the message, including active listening techniques like paraphrasing and clarifying questions to fully grasp the information.
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Critical Listening: Using prior knowledge and experiences to identify realistic content in the communication, significant in professions needing persuasive speaking, debating or investigatory skills.
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Therapeutic Listening: Receiving information about speaker's challenges or emotional situations, important in sensitive and emotional discussions in workplaces, healthcare, and counseling.
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Barriers to Effective Listening: These include thinking while listening, judging before listening, lack of interest, excessive stress, lack of trust, different language, and lacking a common goal.
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Improving Listening Skills:
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Be Attentive and Relaxed: Be present in the current moment with the speaker and block out distractions, both external and internal.
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Maintain Eye Contact and Face the Other Person: Regular eye contact, not continuous staring, indicates engagement, but also be mindful of appropriate levels of eye contact depending on culture and relationship.
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Listen and Paint a Picture: Create a mental picture of what is being said to aid comprehension.
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Do Not Interrupt: Avoid interrupting the speaker as this hinders communication.
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Ask Questions to Clarify and Understand: Use clarifying questions after the speaker finishes their message to avoid confusion.
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Keep an Open Mind: Be open to the speaker's message and avoid judgment.
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Feel What the Other Person is Feeling: Try to understand the other person's perspective to better comprehend their point.
Nonverbal Communication
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What is Nonverbal Communication? Communication that doesn't rely on spoken or written words, using physical movements, gestures, expressions, colors, symbols, etc., conveys significant meaning. This includes physical cues like body language, eye contact, facial expressions, and appearance.
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Common Types of Nonverbal Communication:
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Eye Contact: Indicates interest and attention in the person communicating.
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Facial Expressions: Convey feelings and emotions accurately.
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Body Language: Body movements can have meanings or may be unconscious.
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Touch: Modes of touch vary by culture, gender, relative status, etc.
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Importance of Nonverbal Communication: It conveys emotional content and helps form impressions, often more accurately communicating emotions than spoken words, important aspects of the speaker's attitude, and the writer's personality, influencing how listeners and receivers perceive the message.
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Improving Nonverbal Communication Skills:
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Control smiles/laughs if messages are serious
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Use animation through hand and facial expressions but avoid excessive movement
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Avoid bringing distractions (phones, drinks) during interactions
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Establish frequent, appropriate eye contact
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Focus on communication and keep hands away from face and hair
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Listen, don't interrupt
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Description
This quiz explores the essential components of listening skills and nonverbal communication. Gain insights into effective listening techniques and their purposes, including deep and full listening. Understand how these skills contribute to clear, open, and honest communication.
