Leadership Concepts in General Motors

A leadership model emphasizing developing influence, strategic thinking, and commitment to achieve desired results.

External aspects affecting the success of a business strategy, encompassing various elements of the market and broader environment.

General Motors' strategy to build plants in Southern and Western USA in the 1950s.

States in the USA that do not require union membership for employment.

GM plants characterized by tension and clashes between management and union workers.

Improving GM Fremont plant's culture through observable behavior changes and reinforced work processes.

Changing behavior requires affecting visible behavior, conscious thought, and underlying values, assumptions, and beliefs.

Observable actions and reactions within an organization. Ex: Absenteeism, Strikes

Thoughts and decisions individuals make regarding their work and behavior

Unseen beliefs, values and assumptions that guide behavior; influence how people interact and work.

Significant decrease in absenteeism, grievances, wildcat strikes, and improvement in productivity and quality.

Understanding worker needs to improve motivation

Strategies designed to improve organizational cultures and leadership

A communication method for public speaking, using four key steps: Hook, Look, Book, Took.

A culture focused on teamwork, collaboration, and employee development, emphasizing strong interpersonal relationships.

A culture that values innovation, creativity, and constant improvement, where flexibility and risk-taking are encouraged.

A culture driven by competition, customer satisfaction, and results, where employees are energized to perform.

A culture that emphasizes order, structure, and control, prioritizing stability and following established processes.

A tool used to assess and understand an organization's culture based on four dimensions: Clan, Adhocracy, Market, and Hierarchy.

Different cultures require different leadership styles. Clan cultures need supportive leaders, Adhocracy cultures need visionary leaders, Market cultures need competitive leaders, and Hierarchy cultures need directive leaders.

Imagine your ideal work environment. What values and characteristics would it have?

A communication method for public speaking with three key elements: "Hook", "Look", and "Took".

The opening part of a speech designed to grab the audience's attention and create interest.

The final part of a speech aimed at persuading the audience that the information presented is interesting and important.

The shared values, beliefs, attitudes, and behaviors that characterize an organization.

Influence is a broader concept encompassing any attempt to change someone's behavior or thinking. Persuasion is a specific type of influence that uses communication to change attitudes.

This mode of thinking involves carefully considering arguments and evidence, leading to more durable attitudinal changes. It's slower and more effortful.

This mode of thinking relies on mental shortcuts and cues, leading to less lasting attitudinal changes. It's faster and less effortful.

This persuasion cue suggests that if others are doing something, it's likely the right thing to do.

People are more likely to comply with requests from those they like or admire.

People are more likely to comply with requests from those perceived as authoritative.

People feel an obligation to reciprocate when someone does something nice for them.

People are more likely to stick to commitments they've already made.

Maintaining an electric vehicle (EV) generally costs more than maintaining a traditional gasoline-powered vehicle.

The practice of constantly identifying and eliminating weaknesses in processes and products to achieve optimal performance.

The level of contentment customers feel after interacting with a company and its products or services.

The rivalry between companies vying for the same customers or market share.

The process of adapting to a new culture, often involving learning new customs, language, and ways of life.

A set of procedures and measures designed to regulate and monitor operations within an organization.

Effective communication and collaboration between different departments or functions within an organization.