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Questions and Answers
Which component is not directly linked to the Diamond Model of Leadership?
Which component is not directly linked to the Diamond Model of Leadership?
What was a significant outcome of General Motors' Sunbelt Strategy?
What was a significant outcome of General Motors' Sunbelt Strategy?
How did the unions perceive GM's move to build plants in the southern USA?
How did the unions perceive GM's move to build plants in the southern USA?
What aspect of the Diamond Model of Leadership emphasizes managing change?
What aspect of the Diamond Model of Leadership emphasizes managing change?
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Which outcome is emphasized in the Diamond Model of Leadership as a result of effective leadership?
Which outcome is emphasized in the Diamond Model of Leadership as a result of effective leadership?
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What was the absenteeism rate at the GM Fremont Plant in 1982?
What was the absenteeism rate at the GM Fremont Plant in 1982?
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Which of the following elements is NOT part of Edgar Schein's model for changing corporate culture?
Which of the following elements is NOT part of Edgar Schein's model for changing corporate culture?
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What was the level of unresolved grievances at the NUMMI plant after the changes?
What was the level of unresolved grievances at the NUMMI plant after the changes?
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Which car model was produced at the NUMMI plant?
Which car model was produced at the NUMMI plant?
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How did productivity at the NUMMI plant compare to GM's average productivity?
How did productivity at the NUMMI plant compare to GM's average productivity?
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Which of the following best describes the assembly costs per car at NUMMI?
Which of the following best describes the assembly costs per car at NUMMI?
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What major aspect of workplace culture was emphasized for change according to Schein?
What major aspect of workplace culture was emphasized for change according to Schein?
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What was one of the key motivations for NUMMI's workers that needed addressing?
What was one of the key motivations for NUMMI's workers that needed addressing?
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Which component of the Diamond Model of Leadership directly involves influencing commitment towards a strategic direction?
Which component of the Diamond Model of Leadership directly involves influencing commitment towards a strategic direction?
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What was a major consequence of the Sunbelt Strategy for General Motors in terms of operational effectiveness?
What was a major consequence of the Sunbelt Strategy for General Motors in terms of operational effectiveness?
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In the Diamond Model of Leadership, which aspect focuses on achieving high levels of customer satisfaction?
In the Diamond Model of Leadership, which aspect focuses on achieving high levels of customer satisfaction?
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Which factor was crucial in making the new GM plants in the Sunbelt region conflict-ridden?
Which factor was crucial in making the new GM plants in the Sunbelt region conflict-ridden?
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What does the 'Organizational Commitment' component aim to address within the Diamond Model of Leadership?
What does the 'Organizational Commitment' component aim to address within the Diamond Model of Leadership?
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What was the absenteeism rate at the NUMMI plant after it was restructured?
What was the absenteeism rate at the NUMMI plant after it was restructured?
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Which of the following best describes how unresolved grievances were handled at NUMMI compared to GM?
Which of the following best describes how unresolved grievances were handled at NUMMI compared to GM?
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What key behavior change is suggested for those looking to alter corporate culture?
What key behavior change is suggested for those looking to alter corporate culture?
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How does Edgar Schein propose to change corporate culture?
How does Edgar Schein propose to change corporate culture?
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Which car models were produced at the NUMMI plant after its restructuring?
Which car models were produced at the NUMMI plant after its restructuring?
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What was the productivity level at NUMMI compared to GM's average productivity?
What was the productivity level at NUMMI compared to GM's average productivity?
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Which of the following was a significant issue at the GM Fremont plant prior to NUMMI's intervention?
Which of the following was a significant issue at the GM Fremont plant prior to NUMMI's intervention?
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What aspect of workplace culture is vital to a leader's ability to affect human behavior?
What aspect of workplace culture is vital to a leader's ability to affect human behavior?
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Study Notes
The Diamond Model of Leadership
- The Diamond Model of Leadership illustrates a framework for understanding effective leadership.
- The model posits a leader's influence on others and an organization.
- Key factors include developing influence, commitment to strategy, strategic thinking, designing tasks, managing change, organizational commitment, and results like profits, customer satisfaction, market share, efficiency, learning, productivity, and employee energy.
- Environmental effects are also a factor in the leader's context.
GM Leadership Problems
- A cartoon portrays a leadership problem, highlighting a perceived disconnect between desired innovation and actual results.
- The cartoon suggests a lack of clear understanding or implementation of a specific concept.
Short Background on General Motors
- In the 1950s, General Motors implemented a strategy of establishing plants in the southern and western USA, which were non-unionized ("right-to-work states").
- This strategy was seen by unions as an attempt to move away from union-controlled states.
- These new plants, as per the background information provided, became some of the most conflicted and problem-ridden within GM's system.
1982 GM Fremont Plant
- Statistics from the 1982 GM Fremont plant include 5000 employees, 20% absenteeism, 2000 unresolved grievances, 5000 total annual grievances.
- Reported issues include 3-4 wildcat strikes, unfavorable product performance (Chevrolet Nova assembly costs 30% over its Japanese counterpart), low productivity, and poor quality.
1986 GM NUMMI Plant
- The 1986 GM NUMMI plant showed significant improvement.
- The statistic-based comparison mentions 2000 employees, 2% absenteeism, 0 unresolved grievances, 2 total annual grievances, 0 wildcat strikes.
- The plant produced a Chevrolet Nova+Geo Prism, the product's assembly costs were comparable to Japanese counterparts, and the plant's productivity and quality surpassed the GM average and were amongst the best in GM.
How Culture Changes
- Lessons from NUMMI's transformation are consistent with Edgar Schein's model of organizational culture.
- This model suggests that changing artifacts—observables such as actions and behaviors—can reshape a company's culture.
- The model also stresses the need to define desired behaviors and craft processes reinforcing them.
Levels of Leadership
- Effective leaders influence human behavior at three levels;
- Visible behavior,
- Conscious thought, and
- Values, assumptions, beliefs, and expectations (semi-conscious).
Knowing the Heart Means Understanding Needs
- The importance of understanding employees' needs, particularly in the context of the NUMMI plant, is highlighted.
- The need for leaders to motivate and understand employees' expectations and goals.
- The importance of considering difficult employees and how leaders can still successfully engage with them.
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Description
This quiz explores the Diamond Model of Leadership, emphasizing its framework for effective leadership within organizations. It also examines General Motors' historical leadership challenges and strategic decisions in relation to innovation and influence. Test your knowledge on these crucial concepts of leadership dynamics and organizational commitment.
