The Diamond Model of Leadership PDF

THE DIAMOND MODEL OF LEADERSHIP Environmental Effects/Factors LEADER Developing Strategic RESULTS Influence...

THE DIAMOND MODEL OF LEADERSHIP Environmental Effects/Factors LEADER Developing Strategic RESULTS Influence thinking Profits Commitment to the Strategy Customer Satisfaction OTHERS/PEOPLE D TASK Market Share Designing Efficiency Organizational Managing Learning Committment change Productivity ORGANIZATION Employee Energy... GM LEADERSHIP PROBLEMS SHORT BACKGROUND ON GENERAL MOTORS ▶In the 1950’s General Motors began the Sunbelt Strategy, building plants in the southern and western USA (non-union: « right to work states ». ▶This strategy was viewed by the unions as an attempt to move away from union controlled states. ▶Because of this, the new plants became among the most hostile, conflict ridden plants at GM. ▶Read Background at: https://sloanreview.mit.edu/article/how-to- change-a-culture-lessons-from-nummi/  THE GM LEADERSHIP STORY 1982 GM Fremont Plant Employees 5000 Absentiesm 20% Unresoved Grievances 2000 Total Annual Grievances 5000 Wildcat Strikes 3-4 Product Chevrolet Nova Assembly Costs per Car 30% over Japan Productivity Worst in GM Quality Worst in GM  THE NUMMI THE GMLEADERSHIP STORY LEADERSHIP STORY 1986 GMFremont 1982 GM NUMMI Plant Plant Employees 2000 5000 Absentiesm 2% 20% Unresoved Grievances 2000 0 Total Annual Grievances 2 5000 Wildcat Strikes 3-40 Product Chevrolet Nova+Geo Prism Chevrolet Nova Assembly Costs per Car Same as 30%the over Japan Japonese Productivity DoubleWorst GM Average in GM Quality Best in Worst in GM GM HOW CULTURE CHANGES — AND DOESN’T THE LESSONS FROM NUMMI ARE CONSISTENT WITH ORGANIZATIONAL DEVELOPMENT LEADER EDGAR SCHEIN’S MODEL OF CORPORATE CULTURE. SCHEIN PROPOSED THAT THE WAY TO CHANGE CULTURE IS TO CHANGE CULTURAL ARTIFACTS — THE OBSERVABLE DATA OF AN ORGANIZATION, WHICH INCLUDE WHAT PEOPLE DO AND HOW THEY BEHAVE. ANYONE WANTING TO CHANGE A CULTURE NEEDS TO DEFINE THE ACTIONS AND BEHAVIORS THEY DESIRE, THEN DESIGN THE WORK PROCESSES THAT ARE NECESSARY TO REINFORCE THOSE BEHAVIORS. LEVELS OF LEADERSHIP ▶Leadership is about affecting human behavior, which can be thought of as occurring at three levels: 1. Visible behavior body Behave 2. Conscious thought Think 3. VABE’s : Values, Assumptions, Beliefs, Expectations (semi-conscious, pre- conscious) heart Beliefs and feelings KNOWING THE HEART MEANS UNDERSTANDING NEEDS ▶At NUMMI workers needed? ▶In general, how do we motivate people at work? What do people want? ▶Tourists want you to help them find something… ▶What about difficult people at work? How do we lead, motivate or meet their needs?