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Knowledge Management and Culture Change Quiz

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Knowledge Management and Culture Change Quiz

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Questions and Answers

What are the main topics covered in the CSIS 3200 course on Knowledge Management?

KM as a technology tool, organizational structure, marketing strategies, financial management

KM as an agent of culture change, mapping the current culture, cultural drivers, communication and change (correct)

Leadership theories, conflict resolution, decision making, ethics in business

Project management, customer relations, supply chain management, human resources

What is the first step suggested for using KM as a programme of culture change?

Identify the institutional barriers to culture change

Create a detailed communication plan

Map the culture to understand barriers and cultural habits (correct)

Implement KM in all areas simultaneously

How are success stories from pilot areas used in the communication programme?

As 'social proof' (correct)

As a tool for blame

As evidence of failure

As irrelevant anecdotes

What are the two main ways of mapping organizational culture mentioned in the text?

The cultural dimensions approach and the cultural archetypes approach Signup and view all the answers

What is the suggested approach for addressing institutional barriers to new culture?

Lobbying the sponsor and steering team to start removing the institutional barriers Signup and view all the answers

According to Nonaka and Takeuchi (1995), how is knowledge defined?

True beliefs related to human actions Signup and view all the answers

According to Wiig (1999), what does knowledge consist of?

Truths, beliefs, methodologies, and know-how Signup and view all the answers

How is knowledge related to human action according to the text?

Closely related to 'action', 'judgements', 'activities', and 'prediction' Signup and view all the answers

Why are people considered a key element of knowledge according to the text?

'Human' action is related to knowledge and decision making Signup and view all the answers

Why is knowledge considered contextualized according to the text?

'A specific situation' and 'particular area' are mentioned in relation to knowledge Signup and view all the answers