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What are the main topics covered in the CSIS 3200 course on Knowledge Management?
What are the main topics covered in the CSIS 3200 course on Knowledge Management?
- KM as a technology tool, organizational structure, marketing strategies, financial management
- KM as an agent of culture change, mapping the current culture, cultural drivers, communication and change (correct)
- Leadership theories, conflict resolution, decision making, ethics in business
- Project management, customer relations, supply chain management, human resources
What is the first step suggested for using KM as a programme of culture change?
What is the first step suggested for using KM as a programme of culture change?
- Identify the institutional barriers to culture change
- Create a detailed communication plan
- Map the culture to understand barriers and cultural habits (correct)
- Implement KM in all areas simultaneously
How are success stories from pilot areas used in the communication programme?
How are success stories from pilot areas used in the communication programme?
- As 'social proof' (correct)
- As a tool for blame
- As evidence of failure
- As irrelevant anecdotes
What are the two main ways of mapping organizational culture mentioned in the text?
What are the two main ways of mapping organizational culture mentioned in the text?
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What is the suggested approach for addressing institutional barriers to new culture?
What is the suggested approach for addressing institutional barriers to new culture?
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According to Nonaka and Takeuchi (1995), how is knowledge defined?
According to Nonaka and Takeuchi (1995), how is knowledge defined?
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According to Wiig (1999), what does knowledge consist of?
According to Wiig (1999), what does knowledge consist of?
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How is knowledge related to human action according to the text?
How is knowledge related to human action according to the text?
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Why are people considered a key element of knowledge according to the text?
Why are people considered a key element of knowledge according to the text?
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Why is knowledge considered contextualized according to the text?
Why is knowledge considered contextualized according to the text?
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