Mastering Negotiation: The Black Swan Method in Personal Injury Law
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Questions and Answers

What is a primary reason to use "no-oriented" questions in negotiations?

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What is the purpose of the phrase “Is now a bad time to talk?” compared to “Do you have a moment to talk?”

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How does the question “Are you against this idea?” differ from “Are you in favor of this idea?”

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When someone is ghosting you, what is an effective question to restart communication?

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What is the key benefit of using the phrase “How am I supposed to do that?” in negotiations?

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What is the purpose of the response, “Your offer is very generous, but it doesn’t work for me”?

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Why is it effective to respond with “What makes you ask?” when someone poses a question?

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How can you maintain respect while pausing after using a label like, “It seems like you have a good reason for asking that”?

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What is the recommended approach when someone is failing to meet their obligations in an agreement?

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Why does the Black Swan Method emphasize empathy in negotiations?

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