Job Performance Models Overview

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Campbell's model of job performance distinguishes between in-role and ______ performance.

extra-role

Job specific task proficiency involves behaviors unique to a particular ______.

job

Non job specific task proficiency includes activities that must be performed by some or all members of an ______.

organization

Written and oral communication task proficiency is the ability to ______ and communicate effectively.

write Signup and view all the answers

Demonstrating effort represents an employee's level of ______ and commitment to job tasks.

motivation Signup and view all the answers

Maintaining personal discipline includes following specified ______ and refraining from negative behaviors.

rules Signup and view all the answers

Facilitating peer and team performance reflects how helpful an employee is to coworkers when they need ______.

assistance Signup and view all the answers

A team player represents the degree to which an employee is working to further the goals of his or her work ______.

group Signup and view all the answers

Campbell’s model of job performance includes three core components: core task proficiency, demonstrating effort, and maintenance of personal __________.

discipline Signup and view all the answers

Murphy’s model breaks performance down into four dimensions, the first being task-oriented __________.

behaviors Signup and view all the answers

Supervision and management/administration are included in the task-oriented behaviors for __________ jobs.

supervisory Signup and view all the answers

Interpersonally oriented behaviors include interactions such as a nurse consulting a __________ about a patient's medication.

doctor Signup and view all the answers

Counterproductive behaviors, such as substance abuse, can lead to __________ from the worksite.

absences Signup and view all the answers

Murphy’s model of job performance highlights extra-role performance as the dimensions beyond __________ performance.

in-role Signup and view all the answers

Effective __________ and leadership is emphasized as a significant aspect of job performance in Campbell’s model.

supervision Signup and view all the answers

Both Campbell’s and Murphy’s models of job performance aim to provide a common __________ for examining performance across jobs.

metric Signup and view all the answers

Job experience can be viewed in terms of both density and ______ of job-related experiences.

timing Signup and view all the answers

Exposure to many developmental experiences in a relatively short period of time is referred to as ______.

density Signup and view all the answers

The personality trait that consistently predicts job performance is ______.

conscientiousness Signup and view all the answers

Organizational citizenship behavior (OCB) refers to behaviors that are not part of employees' formal job ______.

descriptions Signup and view all the answers

The correlation between conscientiousness and performance was found to be ______ according to Barrick and Mount (1991).

0.22 Signup and view all the answers

The five different types of OCB are altruism, courtesy, sportsmanship, conscientiousness, and ______.

civic virtue Signup and view all the answers

Self-esteem is part of the concept known as ______ self-evaluation.

core Signup and view all the answers

Altruism in the workplace represents helping behaviors, often referred to as ______.

prosocial behavior Signup and view all the answers

Individuals with an internal locus of control believe the causes of their behavior are due to their own ______.

actions Signup and view all the answers

Neuroticism contributes negatively to an individual’s core self- ______.

evaluation Signup and view all the answers

Courtesy reflects basic consideration for others, such as regularly ______ with coworkers.

touching base Signup and view all the answers

Sportsmanship is exhibited by not engaging in certain forms of behaviors, such as ______ about problems.

complaining Signup and view all the answers

Erez and Judge (2001) found that the four separate personality traits contributed to the larger trait of ______.

core self-evaluation Signup and view all the answers

Conscientiousness includes behaviors such as ______ on time for meetings.

arriving Signup and view all the answers

Civic virtue focuses on the organization or work group, as opposed to ______ individuals.

other Signup and view all the answers

OCB may be influenced by positive affect, cognitive evaluations of fairness, and certain ______ traits.

personality Signup and view all the answers

Employee behavior that contributes positively to the goals and objectives of the organization is defined as ______.

productive behavior Signup and view all the answers

According to Campbell (1990), job performance represents behaviors employees engage in while at work that contribute to ______ goals.

organizational Signup and view all the answers

Models of job performance aim to identify a set of performance dimensions that are common to all ______.

jobs Signup and view all the answers

In-role performance focuses on the technical aspects of an employee’s ______.

job Signup and view all the answers

Extra-role performance involves nontechnical abilities such as effective communication and being a good ______ member.

team Signup and view all the answers

Job performance includes behaviors that are formally evaluated by the ______ as part of the employee’s responsibilities.

organization Signup and view all the answers

The potential impact of motivation, leadership, and stress on performance is a major reason to study these ______.

variables Signup and view all the answers

Productive behavior when viewed in financial terms represents the point at which an organization begins to achieve some return on its ______.

investment Signup and view all the answers

Job satisfaction and perceived fairness were correlated with OCB at approximately the same ______.

magnitude Signup and view all the answers

Personality traits such as conscientiousness, agreeableness, positive affectivity, and negative affectivity were all ______ to OCB.

unrelated Signup and view all the answers

The process of creating useful conceptual novelty in an organization is referred to as ______ ideation.