10 Questions
What does job performance refer to?
The value of employee behaviors contributing to organizational goal accomplishment
What does adaptive task performance involve?
Responses to novel or unusual task demands
How is task performance defined for different jobs?
By selecting activities rated highly on importance and frequency from job analysis
What does O*NET provide?
Job descriptions for most jobs
What is the definition of interpersonal citizenship behavior?
Assisting and supporting coworkers beyond normal job expectations
What is an example of political deviance according to the text?
Gossiping and incivility
In what type of work do employees have direct interaction with customers?
Service work
What is the main focus of Management by Objectives (MBO) performance evaluation system?
Evaluating people on whether or not they have met pre-established goals
What type of citizenship behavior becomes more vital during organizational crises?
Supporting and defending the organization through voice
What distinguishes property deviance from other counterproductive behaviors?
Behaviors that harm the organization’s assets and possessions
Study Notes
Job Performance
- Job performance refers to the overall quality of an employee's work, including the quantity and quality of output, job knowledge, and other aspects of job-related behavior.
Adaptive Task Performance
- Adaptive task performance involves the ability to adapt to new or changing job demands, tasks, and situations.
Task Performance
- Task performance is defined as the proficiency with which job incumbents perform specific tasks that are required by their job.
O*NET
- O*NET provides detailed descriptions of job requirements, including the tasks, skills, and knowledge required for different occupations.
Interpersonal Citizenship Behavior
- Interpersonal citizenship behavior refers to voluntary behaviors that improve the psychological and social context of the workplace, such as helping and cooperating with coworkers.
Political Deviance
- An example of political deviance is taking credit for someone else's work.
Customer-Facing Work
- In customer-facing or service-oriented work, employees have direct interaction with customers, providing them with products or services.
Management by Objectives (MBO)
- The main focus of Management by Objectives (MBO) performance evaluation system is on setting specific, measurable goals and objectives for employees.
Citizenship Behavior
- During organizational crises, altruistic citizenship behavior, which involves helping others in need, becomes more vital.
Property Deviance
- Property deviance, which involves the theft or sabotage of company property, is distinguished from other counterproductive behaviors by its focus on tangible assets.
This quiz covers the concept of job performance, including employee behaviors that contribute to organizational goal accomplishment and the distinction between behaviors and performance outcomes. It also explores task performance, which involves employee behaviors directly related to the production of goods or services.
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