Podcast
Questions and Answers
What does job performance refer to?
What does job performance refer to?
What does adaptive task performance involve?
What does adaptive task performance involve?
How is task performance defined for different jobs?
How is task performance defined for different jobs?
What does O*NET provide?
What does O*NET provide?
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What is the definition of interpersonal citizenship behavior?
What is the definition of interpersonal citizenship behavior?
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What is an example of political deviance according to the text?
What is an example of political deviance according to the text?
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In what type of work do employees have direct interaction with customers?
In what type of work do employees have direct interaction with customers?
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What is the main focus of Management by Objectives (MBO) performance evaluation system?
What is the main focus of Management by Objectives (MBO) performance evaluation system?
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What type of citizenship behavior becomes more vital during organizational crises?
What type of citizenship behavior becomes more vital during organizational crises?
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What distinguishes property deviance from other counterproductive behaviors?
What distinguishes property deviance from other counterproductive behaviors?
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Study Notes
Job Performance
- Job performance refers to the overall quality of an employee's work, including the quantity and quality of output, job knowledge, and other aspects of job-related behavior.
Adaptive Task Performance
- Adaptive task performance involves the ability to adapt to new or changing job demands, tasks, and situations.
Task Performance
- Task performance is defined as the proficiency with which job incumbents perform specific tasks that are required by their job.
O*NET
- O*NET provides detailed descriptions of job requirements, including the tasks, skills, and knowledge required for different occupations.
Interpersonal Citizenship Behavior
- Interpersonal citizenship behavior refers to voluntary behaviors that improve the psychological and social context of the workplace, such as helping and cooperating with coworkers.
Political Deviance
- An example of political deviance is taking credit for someone else's work.
Customer-Facing Work
- In customer-facing or service-oriented work, employees have direct interaction with customers, providing them with products or services.
Management by Objectives (MBO)
- The main focus of Management by Objectives (MBO) performance evaluation system is on setting specific, measurable goals and objectives for employees.
Citizenship Behavior
- During organizational crises, altruistic citizenship behavior, which involves helping others in need, becomes more vital.
Property Deviance
- Property deviance, which involves the theft or sabotage of company property, is distinguished from other counterproductive behaviors by its focus on tangible assets.
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Description
This quiz covers the concept of job performance, including employee behaviors that contribute to organizational goal accomplishment and the distinction between behaviors and performance outcomes. It also explores task performance, which involves employee behaviors directly related to the production of goods or services.
