Job Performance and Task Analysis

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Questions and Answers

What defines task performance in the context of job performance?

Behaviors that promote employee collaboration and teamwork

Behaviors directly involved in transforming organizational resources into goods or services (correct)

Behaviors that lead to increased profitability for the organization

Behaviors that contribute positively to employee satisfaction

Which of the following best describes adaptive task performance?

Engagement in voluntary activities that enhance workplace quality

Execution of tasks that need little thought or creativity

Ability to handle unpredictable or novel task demands (correct)

Response to routine tasks that follow established procedures

Citizenship behaviors in an organization are characterized by which of the following?

Behaviors that are explicitly rewarded by management

Mandatory tasks outlined in an employee's job description

Voluntary contributions that improve the workplace environment (correct)

Actions that directly lead to increased profits for the organization

Which method is commonly used to identify behaviors relevant to task performance?

Job analysis through structured observations, surveys, and interviews Signup and view all the answers

Routine task performance primarily involves which type of behavior?

Well-known responses to predictable demands Signup and view all the answers

What is NOT a category of behavior relevant to job performance?

Motivational behavior Signup and view all the answers

The National Occupational Classification (NOC) in Canada serves primarily to:

Analyze and communicate information about occupations Signup and view all the answers

Which of the following is an example of creative task performance?

Developing a new marketing strategy that is both innovative and practical Signup and view all the answers

What is a key characteristic of interpersonal citizenship behavior?

Assisting coworkers in personal and work-related matters Signup and view all the answers

Which of the following is an example of counterproductive behavior?

Wasting company resources Signup and view all the answers

Which type of counterproductive behavior is categorized as 'property deviance'?

Theft Signup and view all the answers

What does the term 'civic virtue' refer to in organizational citizenship behavior?

Participating more deeply in company operations Signup and view all the answers

What is a common effect of counterproductive behaviors within an organization?

They may ripple throughout the organization Signup and view all the answers

What is the primary focus of service work in today’s workplace trends?

Providing intangible goods to customers Signup and view all the answers

Which of the following performance measurement techniques involves employee goal achievement?

Management by objectives (MBO) Signup and view all the answers

Which of the following is NOT a component of organizational citizenship behavior?

Substance abuse Signup and view all the answers

What is the purpose of forced rankings in employee performance management?

To categorize employees into performance tiers Signup and view all the answers

Which of the following statements about prosocial counterproductive behavior is true?

It can violate norms or policies despite good intentions Signup and view all the answers

Study Notes

Job Performance

Job performance is defined as the set of employee behaviors that positively or negatively contribute to organizational goals. It focuses on the actions, not the outcomes.
Key categories of behavior include: task performance, citizenship behavior, and counterproductive behavior.

Task Performance

Task performance involves behaviors directly tied to converting resources into organizational goods or services.
This includes:
- Routine task performance: Normal, predictable responses to job demands.
- Adaptive task performance: Responses to novel, unusual, or unpredictable demands.
- Creative task performance: Developing novel and useful ideas or outcomes.

Identifying Task Performance Behaviors

Job analysis is crucial. Methods like observation, surveys, and interviews help define major job activities. Experts evaluate importance and frequency. Activities are categorized.
National Occupational Classification (NOC) and Occupational Information Network (ONET) provide databases on job titles and tasks, helping analyze and understand occupations.

Citizenship Behaviors

Citizenship behaviors are voluntary actions that improve the work environment, though not always directly rewarded.
Types of citizenship behaviors:
- Interpersonal: Helping, courtesy, sportsmanship (benefit coworkers).
- Organizational: Voice, civic virtue, boosterism (benefit the larger organization).

Counterproductive Behavior

Counterproductive behavior hinders organizational goals, often negatively correlated with citizenship behavior, but weakly correlated with task performance.
Behaviors exist in different categories: minor/interpersonal, serious/interpersonal, minor/organizational, serious/organizational.
- Production deviance: Resource waste, substance abuse
- Property deviance: Sabotage, theft
- Political deviance: Gossiping, incivility
- Personal aggression: Harassment, abuse.
Prosocial counterproductive behavior is well-intentioned but still violates norms and can hurt the organization.

Workplace Trends Affecting Job Performance

Knowledge work is increasingly cognitive and dynamic.
Service work relies heavily on customer interaction, emphasizing high citizenship and low counterproductive behavior.

Managing Employee Performance Using Job Performance Information

Performance measurement is crucial. Methods include:
- Management by Objectives (MBO): Achieving specific performance goals.
- Behaviorally Anchored Rating Scales (BARS): Directly assessing behaviors.
- 360-degree feedback: Gathering input from various sources.
- Forced rankings: Managers categorize employees (vitality curve). Top, middle, and bottom tiers.
- Social networking systems: Using apps for goal setting and feedback.

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Description

This quiz covers the concepts of job performance, focusing on the different behaviors that contribute to organizational goals. It delves into categories like task performance, citizenship behavior, and counterproductive behavior, providing insights into how these behaviors are identified and measured.