Podcast
Questions and Answers
What defines task performance in the context of job performance?
What defines task performance in the context of job performance?
- Behaviors that promote employee collaboration and teamwork
- Behaviors directly involved in transforming organizational resources into goods or services (correct)
- Behaviors that lead to increased profitability for the organization
- Behaviors that contribute positively to employee satisfaction
Which of the following best describes adaptive task performance?
Which of the following best describes adaptive task performance?
- Engagement in voluntary activities that enhance workplace quality
- Execution of tasks that need little thought or creativity
- Ability to handle unpredictable or novel task demands (correct)
- Response to routine tasks that follow established procedures
Citizenship behaviors in an organization are characterized by which of the following?
Citizenship behaviors in an organization are characterized by which of the following?
- Behaviors that are explicitly rewarded by management
- Mandatory tasks outlined in an employee's job description
- Voluntary contributions that improve the workplace environment (correct)
- Actions that directly lead to increased profits for the organization
Which method is commonly used to identify behaviors relevant to task performance?
Which method is commonly used to identify behaviors relevant to task performance?
Routine task performance primarily involves which type of behavior?
Routine task performance primarily involves which type of behavior?
What is NOT a category of behavior relevant to job performance?
What is NOT a category of behavior relevant to job performance?
The National Occupational Classification (NOC) in Canada serves primarily to:
The National Occupational Classification (NOC) in Canada serves primarily to:
Which of the following is an example of creative task performance?
Which of the following is an example of creative task performance?
What is a key characteristic of interpersonal citizenship behavior?
What is a key characteristic of interpersonal citizenship behavior?
Which of the following is an example of counterproductive behavior?
Which of the following is an example of counterproductive behavior?
Which type of counterproductive behavior is categorized as 'property deviance'?
Which type of counterproductive behavior is categorized as 'property deviance'?
What does the term 'civic virtue' refer to in organizational citizenship behavior?
What does the term 'civic virtue' refer to in organizational citizenship behavior?
What is a common effect of counterproductive behaviors within an organization?
What is a common effect of counterproductive behaviors within an organization?
What is the primary focus of service work in today’s workplace trends?
What is the primary focus of service work in today’s workplace trends?
Which of the following performance measurement techniques involves employee goal achievement?
Which of the following performance measurement techniques involves employee goal achievement?
Which of the following is NOT a component of organizational citizenship behavior?
Which of the following is NOT a component of organizational citizenship behavior?
What is the purpose of forced rankings in employee performance management?
What is the purpose of forced rankings in employee performance management?
Which of the following statements about prosocial counterproductive behavior is true?
Which of the following statements about prosocial counterproductive behavior is true?
Flashcards
Job Performance
Job Performance
The value of employee actions that directly contribute to organizational goals, whether positively or negatively. Focuses on the actions themselves, not just the outcomes.
Task Performance
Task Performance
Employee behaviors directly involved in transforming organizational resources into goods or services. Essentially, the tasks described in a job description.
Routine Task Performance
Routine Task Performance
Performing well-known, routine tasks that happen predictably.
Adaptive Task Performance
Adaptive Task Performance
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Creative Task Performance
Creative Task Performance
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Job Analysis
Job Analysis
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Citizenship Behavior
Citizenship Behavior
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Counterproductive Behavior
Counterproductive Behavior
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Interpersonal Citizenship Behavior
Interpersonal Citizenship Behavior
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Organizational Citizenship Behavior
Organizational Citizenship Behavior
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Prosocial Counterproductive Behavior
Prosocial Counterproductive Behavior
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Knowledge Work
Knowledge Work
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Service Work
Service Work
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Management by Objectives (MBO)
Management by Objectives (MBO)
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Behaviorally Anchored Rating Scales (BARS)
Behaviorally Anchored Rating Scales (BARS)
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360-Degree Feedback
360-Degree Feedback
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Forced Rankings
Forced Rankings
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Study Notes
Job Performance
- Job performance is defined as the set of employee behaviors that positively or negatively contribute to organizational goals. It focuses on the actions, not the outcomes.
- Key categories of behavior include: task performance, citizenship behavior, and counterproductive behavior.
Task Performance
- Task performance involves behaviors directly tied to converting resources into organizational goods or services.
- This includes:
- Routine task performance: Normal, predictable responses to job demands.
- Adaptive task performance: Responses to novel, unusual, or unpredictable demands.
- Creative task performance: Developing novel and useful ideas or outcomes.
Identifying Task Performance Behaviors
- Job analysis is crucial. Methods like observation, surveys, and interviews help define major job activities. Experts evaluate importance and frequency. Activities are categorized.
- National Occupational Classification (NOC) and Occupational Information Network (ONET) provide databases on job titles and tasks, helping analyze and understand occupations.
Citizenship Behaviors
- Citizenship behaviors are voluntary actions that improve the work environment, though not always directly rewarded.
- Types of citizenship behaviors:
- Interpersonal: Helping, courtesy, sportsmanship (benefit coworkers).
- Organizational: Voice, civic virtue, boosterism (benefit the larger organization).
Counterproductive Behavior
- Counterproductive behavior hinders organizational goals, often negatively correlated with citizenship behavior, but weakly correlated with task performance.
- Behaviors exist in different categories: minor/interpersonal, serious/interpersonal, minor/organizational, serious/organizational.
- Production deviance: Resource waste, substance abuse
- Property deviance: Sabotage, theft
- Political deviance: Gossiping, incivility
- Personal aggression: Harassment, abuse.
- Prosocial counterproductive behavior is well-intentioned but still violates norms and can hurt the organization.
Workplace Trends Affecting Job Performance
- Knowledge work is increasingly cognitive and dynamic.
- Service work relies heavily on customer interaction, emphasizing high citizenship and low counterproductive behavior.
Managing Employee Performance Using Job Performance Information
- Performance measurement is crucial. Methods include:
- Management by Objectives (MBO): Achieving specific performance goals.
- Behaviorally Anchored Rating Scales (BARS): Directly assessing behaviors.
- 360-degree feedback: Gathering input from various sources.
- Forced rankings: Managers categorize employees (vitality curve). Top, middle, and bottom tiers.
- Social networking systems: Using apps for goal setting and feedback.
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Description
This quiz covers the concepts of job performance, focusing on the different behaviors that contribute to organizational goals. It delves into categories like task performance, citizenship behavior, and counterproductive behavior, providing insights into how these behaviors are identified and measured.
