29 Questions
What is the frequency of operational audits conducted by the national compliance manager?
Annual basis
Who is responsible for reporting non-conformances and recommendations in internal audits?
Internal auditors
What is the purpose of pulling trends from audit results?
To report on in management review and departmental quality meetings
Who is responsible for developing higher-level strategies for risk areas in the business?
Management
What is the purpose of the non-conformance register?
To record non-conformances
What is the role of the ISO compliance officer in the audit process?
To register non-conformances
What is the basis of the documented management system in the organization?
ISO9001:2015, the International Standard for Quality Management Systems principles
What is the primary purpose of the Quality Management System (QMS) in the organization?
To provide a framework for the management and control of activities for quality management and continuous improvement
How is the effectiveness of the quality system monitored in the organization?
Through planned audits, management reviews, and customer satisfaction surveys
What is the ultimate goal of the quality management system in the organization?
To ensure the quality of service provided fully and consistently meets customer expectations and legislative requirements
What is necessary for the implementation of company policies and procedures?
The full support of senior management
Why is it necessary to continually monitor and review the QMS?
To ensure it remains relevant and effective to the changing needs of the markets served
What is the minimum frequency for conducting management reviews of the QMS?
at least once per annum (12 months)
What are some of the elements that are considered during a management review of the QMS?
the status of actions from previous meetings, changes in internal or external issues, performance information, trends and indicators
How is information relating to management reviews recorded?
using document management review agenda and minutes
What is included in the management review agenda for Oxyon People Solutions (Pty) Ltd?
review of quality objectives, non-conformance trends, and risk management strategies
What is the purpose of conducting management reviews of the QMS?
to ensure its continuing suitability, adequacy, effectiveness, and alignment with the strategic direction of the business
What is considered at the Oxyon People Solutions (Pty) Ltd top management review meeting?
Follow-up actions from the previous meeting, changes to internal and external issues, non-conformities, corrective actions, monitoring and measurement results, audit results, customer satisfaction, and more.
How are management review meetings recorded?
Using document management reviews, agendas, and minutes.
What is the purpose of improvement in Oxyon People Solutions (Pty) Ltd's Quality Management System?
To improve client satisfaction, correct or prevent undesired effects, and enhance the performance and effectiveness of the QMS.
How are improvements to the business addressed in Oxyon People Solutions (Pty) Ltd?
Systematically, to ensure the effectiveness of improvements can be monitored and measured on an ongoing basis.
What is the significance of the management review meeting in the Quality Management System?
It considers various aspects, including non-conformities, corrective actions, and customer satisfaction, to ensure the effectiveness of the QMS.
Why is it essential to address opportunities for improvement in Oxyon People Solutions (Pty) Ltd's Quality Management System?
To improve client satisfaction, correct or prevent undesired effects, and enhance the performance and effectiveness of the QMS.
What actions are taken when a non-conformity occurs in the business?
Controlling and correcting the non-conformity, dealing with consequences, evaluating the need for action to eliminate causes, and ensuring it does not recur.
What is the purpose of evaluating the need for action to eliminate the causes of non-conformity?
To ensure that it does not recur or occur elsewhere in the business.
What considerations are taken into account when implementing corrective actions?
The effectiveness of the action and the appropriateness of the action to the effects of the non-conformities encountered.
What is the role of regional and branch managers in the continual improvement strategy?
Continuous monitoring of operational procedures and compliance, auditing procedures, and highlighting possible improvements.
What sources are used to determine needs or opportunities for improvement in the QMS?
The results of analysis and evaluation, and the outputs from management review.
What is the outcome of reviewing the effectiveness of corrective actions?
Updating the risks and opportunities determined during planning, if necessary.
Test your knowledge of ISO 9001:2015 quality management principles and standards. Learn about the framework for management and control of activities, continuous improvement, and strategic objectives. Ensure compliance with company policies and international standards.
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